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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4864 Topics

G
Newbie
geordiechrisNewbie
asked in Ask a question.

Does iD Mobile support text message delivery reports?

Does iD mobile support Text Message Delivery Reports and if so, do they charge you for having this feature turned on?

4
G
Newbie
1 year ago
A
Rookie
Andre38Rookie
asked in Ask a question.

trade in offer

Has anyone trade in their phone where was stated a minimum trade in amount?How easy was it to get the money? Thank you!

4
Kash
iD Mobile Employee
1 year ago
T
Newbie
TynanNewbie
asked in Ask a question.

Where is my phone number and transaction code?

Just received my phone and sim. I want to port my old number and have a PAC code but there is no sign on ID new mobile number and transaction code so I can register on the app and keep my old number. I’ve checked all e mails - order, confirmation of DD and confirmation of phone despatch but the info is not on there. Thanks

4
Mohammed
iD Mobile Employee
1 year ago
Louise Paling Wheatley
Civilian
Louise Paling WheatleyCivilian
asked in Ask a question.

unwanted add-ons

Hello, my 11 year old autistic daughter accidentally requested £28.50 worth of add-ons last night which I now need to request removal of please as they’re unwanted.

4
Tom
iD Mobile Employee
1 year ago
I
Newbie
Iain JNewbie
asked in Ask a question.

Iphone upgrade options withdrawn

Contract expiring, got email from ID encouraging upgrade to the iPhone 14. Went to do the upgrade today and there are no iPhone options, just cheap phones. But if I log out and just shop as a new customer, all phones are available.Spent an hour on chat to 2 different people and all they could say is that the system decides what upgrades each person can have, and there’s nothing they can do. For the record my credit score is immaculate (checked today) and I’ve never missed a payment so there is no reason for them to restrict my options to cheap phones.Even more bizarrely, I was told I could open a new account and get the phone I want, but it would have a new number and they would not be able to transfer my existing number! So the only way I can get a new iPhone and keep my number is by switching to another provider. Which is what I’ll have to do.Why would this happen, offer upgrade option then withdraw it because of some algorithm that the staff don’t understand and can’t explain at all

4
Tom
iD Mobile Employee
1 year ago
K
Newbie
kingayro1Newbie
asked in Ask a question.

Tried to transfer number from Vodafone to Three when it should have been ID

OK, so currently I’m on Vodafone and want to transfer my number from Vodafone sim to my new ID sim.Me being stupid, went to the Three website to transfer the Vodafone number to my ID sim with PAC. Because I thought Three and ID shared the same customer service or something. And obviously they don’t.I assume that’s not going to work right? Three should reject the request? Just wanted to double check.

4
Kash
iD Mobile Employee
1 year ago
A
Newbie
Adam patelNewbie
asked in Ask a question.

number transfer

I sent my PAC yesterday how come my number has not transferred

4
andewhite
Legend
1 year ago
Emmakat
Newbie
EmmakatNewbie
asked in Ask a question.

why is my bill more?

I don't understand why my bill is double the amount it normally is?? There are no charges on the account. Please contact me asap. 

4
Tom
iD Mobile Employee
1 year ago
Roberta2916
Newbie
Roberta2916Newbie
asked in Ask a question.

access banned when i want to check sim only deal

Hi. I’m new here and want to transfer my number to idmobile . However when I try to check sim deals it’s says access banned. Just few minute before this  I managed to see what sim deals might  want to buy but now I can’t 😏 I don’t understand why? pls help 

4
Roberta2916
Newbie
1 year ago
RJWEATHERILL
Newbie
RJWEATHERILLNewbie
asked in Ask a question.

just got my new SIM. i have my PAC but can’t find the ID mobile number on any of the emails they sent. need the number to fill the form in.

just got my new SIM. i have my PAC but can’t find the ID mobile number on any of the emails they sent. need the number to fill the form in.

4
Mohammed
iD Mobile Employee
1 year ago
E
Civilian
Erin mckeownCivilian
asked in Ask a question.

How can I change my number?

Hi I got a contract with yous a while ago.. is there any way I can change my number to a new one? Someone has my number that shouldn’t have reason for wanting to change it 

4
Mohammed
iD Mobile Employee
1 year ago
Sophea Ali
Civilian
Sophea AliCivilian
asked in Ask a question.

Old iD contract to New iD contract. Need help transferring my old number and new sim has already been activated?

Bit of a long one!My old contract (sim only) came to an end this year back in sept.So, time for a new phone and contract. Found a good one on the black friday deals, with iD. Purchased the phone along with a different contract. Things that has went wrong:Wanting to cancel the sim only, as its past its duration and been rolling since I want to move my old number to the new phone When trying to register the new sim, apparently its already been activated and I cant make a new account with itTried the live chat and that got me absolutely no where. Can anyone help? As I really want to keep my old number

4
Nikhil P
iD Mobile Employee
1 year ago
Caroline Sparks
Newbie
Caroline SparksNewbie
asked in Ask a question.

I don't know my mobile number

I  bought my phone from Carphone warehouse. I have not received the welcome email from you, so I have no idea what my number is. Please can you help?

4
Caroline Sparks
Newbie
1 year ago
K
Newbie
Karrie118Newbie
asked in Ask a question.

I am being billed twice for the same account, and cannot get into the help pages to sort this out.

My spouse and I both have contracts with idMobile. Any email to him is now coming to my dashboard not his. My contact is twice the price of his, and I am being charged twice for my contract. He, apparently, is not being charged at all. I would’ve sorted this privately if I could, but couldn’t get to speak to anyone to sort out their mistake. So frustrating! What are my next steps?

4
Kash
iD Mobile Employee
1 year ago
Fthornton1
Newbie
Fthornton1Newbie
asked in Ask a question.

data roaming in philippines

Hi,I am heading to the Philippines at the end of this month and wondered what my data roaming charges would be?  thanks in advance

4
Kash
iD Mobile Employee
1 year ago
Thomas Luxton
Newbie
Thomas LuxtonNewbie
asked in Ask a question.

Change plan in cooling off period

I have today received the 30 day sim card I ordered but want to change plan to a higher amount. I can’t seem to change plans, is someone able to help me?I could order a new sim, but unsure how to cancel old one using 14 day cooling period.Thanks

4
andewhite
Legend
1 year ago
Thomas James Madden
Civilian
Thomas James MaddenCivilian
asked in Ask a question.

How to join London underground WiFi?

Londoner here hoping to use WiFi while travelling on underground. Appears ID don't have any access. Is there any workaround? I heard someone used an additional giffgaff sim to access WiFi when on the underground. 

4
Thomas James Madden
Civilian
1 year ago
cransom61
Newbie
cransom61Newbie
asked in Ask a question.

pac code for multiple numbers on same bt account to separate id accounts not working.

I am transferring 3 BT numbers on a single bt account number to 3 different I'd accounts. The PAC code worked fine for the first number, but is failing for the second number, with an error suggesting the number has already been ported. The surname on bt and I'd accounts are the same, the bt PAC code end date has not passed so wondering why this is failing when it worked for the first number?

4
andewhite
Legend
1 year ago
Rachel Thompson
Newbie
Rachel ThompsonNewbie
asked in Ask a question.

end of contract

Hi, my 24 month contract is due to finish on January 11th. I don’t want it to continue so I have requested it to be cancelled on December 14th. I tried to cancel it the week before but your app is very confusing and there’s no one but a robot to speak to. Does this mean I will have to pay for the month of January or has my last bill been paid (paid in December)  thanks

4
Kash
iD Mobile Employee
1 year ago
April Sweetman
Newbie
April SweetmanNewbie
asked in Ask a question.

not recevint messages

I am not actually receiving any text messages since swapping my number to you 

4
Mohammed
iD Mobile Employee
1 year ago
R
Newbie
Ramona0124Newbie
asked in Ask a question.

cancelling my order

Hi, I just ordered a new plan from you. However i havent received any update on my process still havent heard anything. But the upfront cost has been taken from my account. I am not happy with this i prefer to cancel the whole order and not to deal with this anymore!! Please contact me inorder to cancel my plan and get the refund as well. Thank you

4
Mohammed
iD Mobile Employee
1 year ago
I
Civilian
IDmobileWorkVPNCivilian
asked in Ask a question.

iD Mobile + CGNAT + Corporate VPN

Hello,I’m planning to switch to iD Mobile SIM soon and wanted to cover my commute scenario for working in my laptop. My company uses Cisco AnyConnect VPN to connect our laptop to corporate network. I’ve used Lycamobile UK, Three UK and both of them worked fine, however I don’t like their service for various reasons. I tried SMARTY for few days, but realised my IP (mostly 10.x.x.x) was changed every few seconds/minutes and my VPN connections was dropped each time the IP changed, rendering the SIM unfit for my usage, later figured it was due to CGNAT (I completely get why they use it and so I respect it).Would I be having the same situation with iD Mobile service too? (CGNAT, Frequent IP Changes). I suppose I could try myself, just hoping if the community had any insight on this topic. 

4
WelshPaul
Legend
11 months ago
C
Newbie
ChrisJNewbie
asked in Ask a question.

Unable to log-in to cancel my contract

Here’s the thing. I have been paying a regular direct debit for many years now, for a phone that was used by my wife until she passed away nearly two years ago. I am only now getting round to sorting out the gritty details. I have the account number, but I don’t have the phone, I don’t know the number and she would never have thought to create an online account. I heed the warning not to simply cancel the DD, but with no phone number to call and the webchat disabled unless you have a pin number, I am going round in circles.Suggestions?

4
Kash
iD Mobile Employee
1 year ago
B
Newbie
BenChruscielNewbie
asked in Ask a question.

Proof of Usage and Blacklisting

Hi,Please may the proof of my sim’s blacklisting and proof of usage be sent to me for my stolen phones insurance.I’d appreciate some quick assistance please. Thanks,Ben

4
Tom
iD Mobile Employee
1 year ago
K
Newbie
KimblakeNewbie
asked in Ask a question.

no delivery received from DPD

Phone due for delivery yesterday from DPD. Failed to deliver and rescheduled for today. Still no show and tracking info shows phone is held at the depot??

4
Mohammed
iD Mobile Employee
1 year ago
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