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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4865 Topics

Scottie Emery
Newbie
Scottie EmeryNewbie
asked in Ask a question.

I am within the 14 day cooking off period, I would like to cancel my contract please.

I am within the 14 day cooking off period, I would like to cancel my contract please.i intended to use the sim in a dongle at home but the signal is terrible 

2
Tom
iD Mobile Employee
5 months ago
O
Newbie
Oliver MillsNewbie
asked in Ask a question.

Issue with receiving calls since bringing my number over from another network.

Hi Guys, I am new to ID after coming across from Vodafone. I have just had my number swapped this weekend but people are telling me that they can’t contact me and there is an error message. Please can anyone help?Many thanks,Oliver.

2
Tom
iD Mobile Employee
5 months ago
D
Newbie
derekjbyrneNewbie
asked in Ask a question.

Cancelled but want to stay

I cancelled my plan but change of mind and want to stay Can I reactivate? 

2
Tom
iD Mobile Employee
5 months ago
Philip Hatfield
Newbie
Philip HatfieldNewbie
asked in Ask a question.

Refer a Friend scheme - , not received and no status link

Referred a family member 3 months ago. Checked “status” via the link a couple of times since which  indicated “pending”. Now status link appears to have disappeared on the Refer a Friend page and no vouchers received. Would appreciate some help. Thanks.

1
Tom
iD Mobile Employee
5 months ago
E
Newbie
Edcrfv1TNewbie
asked in Ask a question.

Ending my old plan without affecting my new plan.

Hi. Need to cancel old plan because phone and sim lost. Already have a new id mobile plan from Curry's and worried that I may accidentally cancel the new plan.

1
Tom
iD Mobile Employee
5 months ago
H
Newbie
hpikesleyNewbie
asked in Ask a question.

Account Transfer Query

Hi,Just a quick one on accounts. I’m looking to swap my contract from my existing contract to a SIM Only deal. At the same time, I was also hoping to complete an account transfer (the account is currently in my Dad’s name as I was under 18 when starting out with ID; now I’d like an account in my name). However, it doesn’t seem like this is possible. As far as I understand it, I’d have to do the following:Open up a new ID Mobile account for the SIM Only plan, in my name. Purchase a cheap PAYG plan with another provider. Transfer my current number to the PAYG plan. Transfer the number to the new ID account and close the original ID account.Have I got that correct? Just seems like a hassle compared to other providers that provide the choice to change ownership of an account.

1
Tom
iD Mobile Employee
5 months ago
M
Rookie
mb111Rookie
asked in Ask a question.

£45 Currys voucher

I have still not been sent my voucher, account was opened on 4th June! Emailed uk-idmobile@awin.com on 19th September and they have still not resolved this. I have emailed multiple times and not got anywhere. Does anyone have details of someone I can actually speak to, so that I can get what is owed to me. I would not have moved to idmobile had it not been for this offer.  

8
Tom
iD Mobile Employee
2 months ago
Madmartin
Newbie
MadmartinNewbie
asked in Ask a question.

change my number

I would like to change my number 

4
Kash
iD Mobile Employee
5 months ago
Kourtney Greenwood
Newbie
Kourtney GreenwoodNewbie
asked in Ask a question.

Two numbers?

I have recently switched over to ID and have imported my number which was done successfully, I can text and call with my previous number which I wanted, but with iMessage and facetime to other people with an iPhone, it is a different number, does anyone know why? Thank you.

2
Tom
iD Mobile Employee
5 months ago
G
Newbie
gesus2012Newbie
asked in Ask a question.

refer a friend problem

Problem with curry's voucher. Please help. Send me a private message to resolve it. Thanks. 

3
Tom
iD Mobile Employee
5 months ago
J
Newbie
johnmackenzieNewbie
asked in Ask a question.

switching from sim only to upgraded phone with id mobile

I want to buy an upgrade with idmobile which which would move me from my current sim only contract to a new phone on a 24 month contract.I want to keep my current phone number.I have read some community questions/threads that seem to suggest that a PAC code is only used to keep an existing number if you are moving to a new network provider (which I am not).Is the only way to keep my existing number to use my current sim card in the new phone rather than the one that will be provided under the new contract?I would prefer to use the new sim if possible (as I assume it will be 5g) but only if it can be registered with my new number.What are my options?Thanks

4
Tom
iD Mobile Employee
5 months ago
J
Newbie
Janie ByrneNewbie
asked in Ask a question.

Old provider cancelled early

My transfer date over to iD Mobile is Friday 10th November, I have just now received a message from Sky my current provider that my account with them has been closed.  I now have no phone until Friday

2
Tom
iD Mobile Employee
5 months ago
M
Newbie
meeeeeeNewbie
asked in Ask a question.

unable to claim "Currys" reward

I referred myself under a different email and signed up via the  link, I joined id and received an email to my second email to click a link to submit account number for refer-a-friendClicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number.  I’ve met all requested criteria of sending link from original email/account to new email and using this link to create new account on separate email but I cannot claim the rewards advertised.

3
Kash
iD Mobile Employee
5 months ago
David Mills
Civilian
David MillsCivilian
asked in Ask a question.

Bereavement - cannot cancel!

Hi. I wonder if I could get some advice on the following.My mother passed away in September after a hard fought battle with cancer. When I contacted iD Mobile to cancel the contract, they advised me that as the contract was in ‘my name’, I could not cancel and the recently updated contract would have to be paid in full. This reminded me that many years ago as a birthday gift, I got my Mother a smart phone. After a year or so, I transferred the payment, email address and everything I thought I needed to, to my Mother. Despite explaining this to the chat advisor, there was no flexibility at all. I was so frustrated by the lack of what I thought was basic common courtesy and common sense I raised a complaint and waited for a response. No response has been received as yet and it’s been weeks. What I did get though was a message from my brother today, who visited my Mother’s empty house, with a picture of a Final Demand Notice from iD Mobile threatening to cut the phone off and send the deb

3
Tom
iD Mobile Employee
5 months ago
A
Newbie
Alanford56Newbie
asked in Ask a question.

switching to ID not occured on date on text

Got a test saying my number would be switched from Vodafone on the 6th of November, but nothing has happened and not received any more info. when should I expect this to happen now?

6
Tom
iD Mobile Employee
5 months ago
Lynda M Lynch
Newbie
Lynda M LynchNewbie
asked in Ask a question.

voicemail not responding

After changing response times as per previous information the above isn't responding at all not kicking in 

3
andewhite
Legend
5 months ago
N
Newbie
newstead90Newbie
asked in Ask a question.

Cant Register/Login to the ID mobile app - Tried live chat no help

Hi there, when I try to register or login for the ID mobile app it asks for MOBILE NUMBERLASTNAMEAND YEAR OF BIRTH When i enter these CORRECTLY it says “Oops, the details you've entered are incorrect. Please try again.” Live chat cant even get it working so what do i do ? 

8
Tom
iD Mobile Employee
5 months ago
Mattb1275
Civilian
Mattb1275Civilian
asked in Ask a question.

first bill

I order my new sim and now I’m getting billed before I’ve received the new sim 

2
Kash
iD Mobile Employee
5 months ago
SStansfield
Newbie
SStansfieldNewbie
asked in Ask a question.

Order update

Recently got accepted for the iphone 13 and was abit to small for me so i spoke to a person at carphone wear-house and  returned it today , and ordered my new one its now saying “ has been accepted by the iD Mobile network, however not for the chosen handset and tariff combination that you have ordered. The network would be willing at this time to offer you one of their great sim only packages.” i don’t understand how to go about this , will it arrive ? Will it not ? 

2
Kash
iD Mobile Employee
5 months ago
T
Newbie
tylerb1998Newbie
asked in Ask a question.

Sim not registering on new samsung 22

Hi, I have a new Samsung S22 with a new contract, sim card delivered, inserted into the phone and this isnt even registering on either of the phone simcard slots.. tried the help of switching it on and off / airplane mode and nothing is working!! please help

6
Kash
iD Mobile Employee
5 months ago
R
Rookie
rypersgRookie
asked in Ask a question.

Order accepted through Carphone warehouse, but reduced to sim only?

I ordered a pay monthly phone and Tariff yesterday, and received the following email a few hours later? The order you placed through www.carphonewarehouse.com has been accepted by the iD Mobile network, however not for the chosen handset and tariff combination that you have ordered. The network would be willing at this time to offer you one of their great sim only packages.Any reason why this would happen? I have checked my credit score with multiple services (Clearscore, money supermarket, Experian) and all have me as excellent, I have no long term debt, no missed payments, I am employed and earn decent money, so what gives?

9
Kash
iD Mobile Employee
5 months ago
emmanuel_katto
Newbie
emmanuel_kattoNewbie
posted in Ask a question.

Emmanuel Katto African | How to use Google Pixcel 7?

Hello people, myself Emmanuel Katto African Minerals and Mining Engineer expert from Uganda. I just bought Google Pixcel 7 and don’t know much about its features, can anyone let me about the hiding features of Google Pixcel 7?

2
emmanuel_katto
Newbie
5 months ago
Naomi25
Newbie
Naomi25Newbie
asked in Ask a question.

direct debit

I want to change my bank details but the form won’t allow me to put a joint account . Why? How can I contact ID mobile 

2
Kash
iD Mobile Employee
5 months ago
Rob Messenger
Newbie
Rob MessengerNewbie
posted in Ask a question.

two accounts into one

I have two id accounts and i want to change to just one also keeping my number. The number i dont want is on the newet account which i think contract runs out next year. Cannot seem to access account for one of the accounts can you help?If easier please call back  

1
Kash
iD Mobile Employee
5 months ago
A
Rookie
AlpayRookie
asked in Ask a question.

Data Rollover Error

Hi,I have an 80gb monthly contract. I probably used less than 5gb last month but only 4.53gb rolled over into this month. From what I understand about 75gb should have rolled over.How do I get this resolved?Many thanks. 

4
Kash
iD Mobile Employee
5 months ago
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