Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,896 Topics
  • 18,588 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 244

4896 Topics

T
Newbie
tylerb1998Newbie
asked in Ask a question.

Sim not registering on new samsung 22

Hi, I have a new Samsung S22 with a new contract, sim card delivered, inserted into the phone and this isnt even registering on either of the phone simcard slots.. tried the help of switching it on and off / airplane mode and nothing is working!! please help

6
Kash
iD Mobile Employee
5 months ago
R
Rookie
rypersgRookie
asked in Ask a question.

Order accepted through Carphone warehouse, but reduced to sim only?

I ordered a pay monthly phone and Tariff yesterday, and received the following email a few hours later? The order you placed through www.carphonewarehouse.com has been accepted by the iD Mobile network, however not for the chosen handset and tariff combination that you have ordered. The network would be willing at this time to offer you one of their great sim only packages.Any reason why this would happen? I have checked my credit score with multiple services (Clearscore, money supermarket, Experian) and all have me as excellent, I have no long term debt, no missed payments, I am employed and earn decent money, so what gives?

9
Kash
iD Mobile Employee
5 months ago
emmanuel_katto
Newbie
emmanuel_kattoNewbie
posted in Ask a question.

Emmanuel Katto African | How to use Google Pixcel 7?

Hello people, myself Emmanuel Katto African Minerals and Mining Engineer expert from Uganda. I just bought Google Pixcel 7 and don’t know much about its features, can anyone let me about the hiding features of Google Pixcel 7?

2
emmanuel_katto
Newbie
5 months ago
Naomi25
Newbie
Naomi25Newbie
asked in Ask a question.

direct debit

I want to change my bank details but the form won’t allow me to put a joint account . Why? How can I contact ID mobile 

2
Kash
iD Mobile Employee
5 months ago
Rob Messenger
Newbie
Rob MessengerNewbie
posted in Ask a question.

two accounts into one

I have two id accounts and i want to change to just one also keeping my number. The number i dont want is on the newet account which i think contract runs out next year. Cannot seem to access account for one of the accounts can you help?If easier please call back  

1
Kash
iD Mobile Employee
5 months ago
A
Rookie
AlpayRookie
asked in Ask a question.

Data Rollover Error

Hi,I have an 80gb monthly contract. I probably used less than 5gb last month but only 4.53gb rolled over into this month. From what I understand about 75gb should have rolled over.How do I get this resolved?Many thanks. 

4
Kash
iD Mobile Employee
5 months ago
R
Civilian
rmcnaught
asked in Ask a question.

Trying to cancel account

NO email. NO phone Number. NO working live chat.I have six sims with ID Mobile and have been a loyal customer for many years even with your lack of 5G coverage for certain 5G phones.I would like to cancel one of my sims but find that every option in the app or on line fails. I am then directed to a live chat that doesnt work. Please resolve this for me as I’m becoming inclined to take my business elsewhere.

2
Kash
iD Mobile Employee
5 months ago
Rebekah J
Civilian
Rebekah JCivilian
asked in Ask a question.

cant make or receive calls internally

edit* title should say intermittently  So this happens on and off since I joined but today I have 3 bars and can’t make a single call.And I have urgent work calls to make and no idea what to do

1
Kash
iD Mobile Employee
5 months ago
Gayle21
Newbie
Gayle21Newbie
posted in Ask a question.

COMPLAINT!!!! I have no data and cannot even complain?

I swopped my mobile contract from EE to ID Mobile and am now severely regretting it.I’ve have not data since 31 Oct, so no apps or internet access unless Il at home connected to my wi-fi.I flagged the issue via a live chat on 01 Nov and was told it would be resolved within 24 - 48 hrs. It’s now 4 days later and I’ve not heard from anyone, and my data is still not switched on. This is causing massive disruption to my life, but when I go to complain there is no link to a form to compete and the Customer Services phone number doesn’t even ring.Not good enough, come on guys SORT IT OUT!!! 

7
Kash
iD Mobile Employee
5 months ago
Melissa Young Gillies
Newbie
Melissa Young GilliesNewbie
asked in Ask a question.

looking to switch over from vodaphone

Is this a good network ? Never heard of them before , looking to switch over from Voda phone , I’m finding no customer service number is that a problem ? is anyone having any problems with them 

6
andewhite
Legend
5 months ago
P
Newbie
pauliesNewbie
asked in Ask a question.

Cancel Contract Query

Hi I have a 30 day sim contract for which I pay £16 and when I go into the idmobile app and go to cancel it gives me a final bill of £30 why is this ? I have only just signed up so I am within the cooling off period but curious why there charging to cancel a 30 day sim. The reason I am thinking of leaving are. The WiFi calling does not working and it’s not the phone my Vodafone sim works fine with WiFi calling. The signal is bad even though the coverage checker says I should have a good signal. Now I could live with the signal issue if WiFi calling worked but it doesn’t. Paul  

3
Kash
iD Mobile Employee
5 months ago
G
Newbie
ghollidgeNewbie
asked in Ask a question.

Hard credit check on a S.O deal

Why is a hard credit check need on a SIM only deal? I have lost 79 points. I have never heard of this before when I am only asking for a SIM Only contract. Can ID Mobile explain why this a Hard credit check is needed for a SIM Only deal?

1
Kash
iD Mobile Employee
5 months ago
Z
Newbie
ZerrinNewbie
asked in Ask a question.

Transaction Number

I can't find my transaction number. I didn't receive a welcome email. And it is not on my digital invoice. I have searched every email but nothing. Why the hell you request such an idiot information that you didn't provide? 

1
Kash
iD Mobile Employee
5 months ago
Laima Tolstorozich
Newbie
Laima TolstorozichNewbie
asked in Ask a question.

Laima Tolstorozich

Hello I orders sim cards from carphone warehouse but they lost my card no delivered.   No back to back warehouse. MY PHONE NUMBER ORDERS LAIMA TOLSTOROZICH 

3
Tom
iD Mobile Employee
5 months ago
GavinB
Civilian
GavinBCivilian
asked in Ask a question.

OPPO Find X5 on 5G

Is there anything i need to do to get 5G on this phone and how do i know its doing the 5G thing ?

1
Siân
iD Mobile Employee
6 months ago
A
Newbie
Andrew1952Newbie
asked in Ask a question.

Can't register

Unable to register on either the Android App or Online.  App says number not recognised.  Online says details are incorrect.Not had the ‘welcome’ message, which my wife received immediately she started using the iD SIM.Phone is working, both incoming and outgoing. My ‘old’ number has been ported across from previous provider.Help please  

2
Siân
iD Mobile Employee
6 months ago
Miller Mingy Ian
Newbie
Miller Mingy IanNewbie
posted in Ask a question.

upgrade problems

Recently upgraded wife's phone on I'd but they sent out new SIM card with different number help

1
Siân
iD Mobile Employee
6 months ago
N
Newbie
Nams94Newbie
asked in Ask a question.

No network connected abroad

HiMy phone worked fine a few days ago in Germany but since arriving in Prague I cannot get my phone to connect to any network and therefore have no access to my data. I have data roaming enabled and have tried looking to manually enter my APN but the settings are not where suggested online. Any advice?Thanks

6
Kash
iD Mobile Employee
5 months ago
mb-king
Newbie
mb-kingNewbie
asked in Ask a question.

unable to register account

Hello i am unable to register my account and therefore get access to the app. I have been a member before which might be confusing the system. please can you reset my account and allow me to create a new account for my new sim Thanks

5
Lauren
iD Mobile Employee
3 months ago
Tracey Phillips
Newbie
Tracey PhillipsNewbie
asked in Ask a question.

How do I get to speak to someone rather than endlessly going round the same screens?

I am coming to the end of my contract on 14th November.  There was no option to move to a SIM only rolling contract on my notification letter.  Therefore, (having spent hours trying to make sense of the information online) I ordered a SIM card.  This morning I found an article stating that another customer was charged for both their old contract and their new SIM contract by doing this.  I would like to avoid that happening.  Please can someone give me some advice.  I also want to retain my phone number because I use my phone for business.

4
Siân
iD Mobile Employee
6 months ago
Stacey Bailiss
Newbie
Stacey BailissNewbie
asked in Ask a question.

how do i claim my promotional offer

When I signed up for my pixel 7a, there was a £50 curries voucher. I have had my contract through but I information re. The voucher or how to claim it.

2
Stacey Bailiss
Newbie
6 months ago
J
Newbie
JackysNewbie
posted in Ask a question.

Fraudulent Pac code transfer - 3rd time in a year!!!!

Please help!!!I have had 2 fraudulent pac code requests this week which I did not request and IDMobile have no process for dealing with this  Incredibly this happened to me in June this year and my telephone number was was fraudulently ported despite me contacting idmobile 7 times to stop the port. it took 4 weeks to resolve and I have had to have a new number and spent huge amounts of time dealing with banks etc. A horrid time  I cannot believe it is happening again and genuinely question IDmobiles data security  I received a pac request on Tuesday which I was told by the advisor that it would be cancelled and a complaint raised and someone would contact me.  As expected from previous experience, I haven’t been contacted.Then I’ve received a further message today re pac code change.  This time the advisor said they couldn’t cancel as the technical team needed to do it. From experience, this doesn’t happen.I also note from recent posts that this fraud is happening more regularly yet id

1
Siân
iD Mobile Employee
6 months ago
Gary Richardson
Newbie
Gary RichardsonNewbie
asked in Ask a question.

Billing

I cannot read my bills both on the App or online they are the same.some of the writing is legible, but unfortunately the rest of it is not thanks 

11
Gary Richardson
Newbie
6 months ago
Erica Mann
Newbie
Erica MannNewbie
asked in Ask a question.

amazon voucher no communication

Amazon voucher. Registered on 17/08/2023 Through Martins Money site. 60 days was 16th October. no communication received. 90 days will be 15th November. Do not want to miss out on the £50 voucher. Please advise. 

2
Siân
iD Mobile Employee
6 months ago
B
Newbie
BpeNewbie
asked in Ask a question.

Can't redeem Apple Music/TV/Arcade offers

Hi,When trying to redeem my free apple subscription offers, they say "We're sorry, the offer you’re trying to access is no longer active. Please try again later".I click through from the email received and this is all that happens. How can I redeem these please?Kind regards

1
B
Newbie
5 months ago
Terms & Conditions
Why iD Mobile?