Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,984 Topics
  • 18,974 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 45
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 245

4984 Topics

T
Newbie
TurtlePowerNewbie
asked in Ask a question.

Disconnection date and refund incorrect

I have contacted ID Mobile customer service and raised an issue which was classed as a complaint. The customer service representative completed the process and offered me £74.06 which I accepted to resolve the issue. It has been over 3-5 days and the money has not arrived in my account after 10 days. I received an unexpected email late Saturday and was informed I was getting a £18 refund. I have been charged the first Direct Debiit of £44.99 and the second of £2.07 in total for a phone and sim that was shipped on the 4th October and arrived back at the warehouse on the 7th October. My return was lost in the warehouse and the disconnection request was only sent on the 6th November. I have all the tracking and screenshots of the DPD tracking.I bought the phone and sim from Mobiles UK and was informed to contact ID Mobile as they can’t do anything about billing. The contract was Upfront £29 and £44.99 per month. I have received a refund of the £29 upfront charge.

1
Tom
iD Mobile Employee
5 months ago
F
Civilian
fahdsaqlainCivilian
asked in Ask a question.

Notice to cancel the contract

I purchased the phone and new contract on 29th of November. The SIM didn’t work and there is no customer service at all. I got through to the chat agent after waiting an eternity, only to be told that “the system is down”. I want to cancel the contract. I have told this to the chat agent and they didn’t do anything. What do I need to do so my cancellation request is registered by iD Mobile? 

1
Tom
iD Mobile Employee
5 months ago
I
Newbie
IwillforgetNewbie
asked in Ask a question.

Is account login broken for other people ?

Is account login broken for other people today ?  (saturday 2 DEC)seems like their servers are overloaded ?

8
Tom
iD Mobile Employee
5 months ago
Alex Matthews
Newbie
Alex MatthewsNewbie
asked in Ask a question.

No Data for 2 days

Hi,  I have had no data for 2 days, I am unable to make or take calls and use my 5g.  Can I ask what you plan on doing about it?  I would also like to request compensation for the disruption this has caused me, like many others, this is completely unacceptable.  I have been unable to get through to anyone online, this is just a complete shambles. After the contract runs out, i’ll be switching.  Alex. 

1
Tom
iD Mobile Employee
5 months ago
lcole85
Newbie
lcole85Newbie
asked in Ask a question.

Phone contract cancelled within 14 days, now poor credit rating for defaulting on final £7 bill shouldn't have had to pay

Hi, I cancelled my phone contract that I ordered online, within the 14 day cooling off period. As per the Consumer Credit Act I should not have had to pay line rental. I cancelled the contract a few HOURS after ordering it so never received the phone. The final bill was sent to me 6 days after the phone was originally ordered, well within the 14 day cooling off period! And yet, my final bill for £7 of line rental fees has now gone to a debt collection agency and is a missed payment, hence severely affecting my CREDIT RATING score now!!! I shouldn’t have had to pay it. And I did not use the phone so used no calls, texts or data. I did not get contacted much at all, just one email for the final bill, then suddenly I notice this default sum on my credit report!!! Please can this be rectified and error corrected so that this ‘missed payment’ is cancelled?I have already raised this with online chat and have complaint reference number 382887835 but wanted to send this also so it can be recor

5
Tom
iD Mobile Employee
5 months ago
T
Newbie
Tajpal BharryNewbie
asked in Ask a question.

idmobile app

Is the idmobile app down !tried number of times today and each time unable to log in ! Error to many users at present 

6
Tom
iD Mobile Employee
5 months ago
Apinder
Civilian
ApinderCivilian
posted in Ask a question.

i cant get to my account and i cant receive calls

Phone straight to voicemail. No one can contact me. I also can't access my account. I'd and password not recognised and can't reset. App not loading 

9
Tom
iD Mobile Employee
5 months ago
L
Newbie
LauraHNewbie
asked in Ask a question.

Just switched to iD but coverage isn't working - can you fix this or should I cancel and move?

Hello, I recently switched to iD and am still within my 30 days of switching. The coverage checker says that I should have good 3G, 4G and 5G coverage in my area (N8 and N4) however, as soon as I walk 5 minutes down the road into N4 I lose all ability to make & receive calls, texts or use the internet. Even though my phone shows several bars of signal and 4G/5G. Can you help? I spend a lot of time in my local area so if you cannot fix then then I need to leave iD in the next week. My phone is iPhone 15. Thanks. Laura

11
Tom
iD Mobile Employee
5 months ago
A
Civilian
arunj24Civilian
asked in Ask a question.

Cancelling PAC code

URGENTI was with 3 before, then signed up for a two year plan through Carphone Warehouse for a new phone (iPhone 14) and a new data plan with iD Mobile. I then transferred my old phone number to iD Mobile. I then found out that iD Mobile does not support e-sims and iPhone 14s can only use e-sims, so it was no longer practical for me to continue with this contract (not sure why this package exists in the first place if that is the case). A few days later I then returned the phone back to Carphone Warehouse (within the 14 days of me initially receiving it). I thought in order to leave iD Mobile, I’d have to generate a PAC code with iD Mobile and use that to keep my phone number with a new mobile service provider. I just got off the phone with a customer agent at Carphone Warehouse who said if I do things that way I will still be liable to pay out the whole contract (approx. £800). She then mentioned that the contract with iD Mobile would have been cancelled automatically 3-5 business day

2
andewhite
Legend
5 months ago
C Louise Hulme
Newbie
C Louise HulmeNewbie
posted in Ask a question.

no phone

I haven't recieved phone yet, you have set up a direct debit, I'm not paying for something that o haven't even got yet. plus your network is down apparently, great start! NO phone number to even contact you. also how would I arrange transferring number over if I can't ring you?

1
Tom
iD Mobile Employee
5 months ago
S
Rookie
ShadermarineRookie
asked in Ask a question.

non existent service

I've been unable to receive txts for weeks now and my number has still not properly been transferred despite constant assurances for months.  They sent out another SIM card yesterday and during the chaos I couldn't even get on to the site to activate it.  Finally managed to activate it this morning but still unable to send receive txts etc.  Can't even get onto the online chat.  I've made a formal complaint which they have not followed up with.  Can't even get a deadlock letter from them so that I can go to the ombudsman.  How can they get away with charging for a non existent service yet I have to pay hundreds of pounds if I want to leave.  Not that I can leave because I cannot even send a txt to find out my PAC code!!!!

1
Kash
iD Mobile Employee
5 months ago
M
Newbie
MirandaHarrisonNewbie
asked in Ask a question.

refer a friend voucher not received

Received my congratulations email for refer a friend and completed all the steps but still not received a voucher.

5
Kash
iD Mobile Employee
5 months ago
Garythfc
Newbie
GarythfcNewbie
asked in Ask a question.

Bill

My bills are showing in both the app and online, but when I open them they are completely unreadable, does anyone know how to fix this?  Thanks  

6
Kash
iD Mobile Employee
5 months ago
S
Newbie
SidmNewbie
asked in Ask a question.

do you get the error on network not registered?

Is it?

1
Kash
iD Mobile Employee
5 months ago
Craig Marsh
Newbie
Craig MarshNewbie
posted in Ask a question.

network issues...nothing working!

What is going on. Network intermittent at best. Can't send texts no incoming calls won't allow outgoing calls. When will thus be fixed?

1
Kash
iD Mobile Employee
5 months ago
H
Newbie
HepclanNewbie
asked in Ask a question.

Not registered on network

Hi. I am not able to make calls from my mobile.  I’ve tried switching handset on and off (this has fixed it in the past as it happens about once/month). However, not fixing it this time.  Have checked coverage in my area and no issues have been reported.  What do I do?Thanks

1
Kash
iD Mobile Employee
5 months ago
W
Civilian
Waynej1878Civilian
asked in Ask a question.

No service or data at all

Since 10:30 this morning I have had no service at all. I pay my contract to be able to use it. Haven't been able to receive calls or nothing. Its now half 5 and still nothing has changed. What's going on because this is a joke.

1
Kash
iD Mobile Employee
5 months ago
N
Newbie
Nicki779Newbie
asked in Ask a question.

No phone signal since 3.30 this afternoon

I have had no phone signal since 3.30 this afternoon, neither have other family members on ID. When will this be fixed?

1
Kash
iD Mobile Employee
5 months ago
C
Newbie
Craig PennyNewbie
asked in Ask a question.

network

How is it that my wife is on ID the same as me, but i can't use my phone but she can

1
Kash
iD Mobile Employee
5 months ago
L
Newbie
LewisW29Newbie
asked in Ask a question.

Failed credit check due to taking out two contracts in quick succession

Hi, after some advice please..I took out a contract on an iPhone 14 earlier this week with id mobile by mistake. I have since attempted to cancel this contract and will be returning it straight away when it arrives tomorrow as DPD have said its out for delievery.I then attempted to take a contract out again with id mobile on the phone I do want (iPhone 14pro)  last night before the credit check was declined. I'm 100% certain this was due to taking out two contracts in a couple of days. My question is, how long do I have to wait until id mobile recognise I have cancelled the first mistake contract and therefore accept the credit check and allow me the correct contract?Any help is much appreciated. Thank you.

1
Kash
iD Mobile Employee
5 months ago
Kim Butterworth
Newbie
Kim ButterworthNewbie
posted in Ask a question.

help with my sim card

Need help to get my sim card working as I have paid my bill and I don't understand why its not working as it was working at 3pm today 

2
Kash
iD Mobile Employee
5 months ago
Elaine Bee
Newbie
Elaine BeeNewbie
asked in Ask a question.

anyone know any updates?

I am in Lincolnshire no network, not able to make calls or receive since this morning I wish I never left EE!! Any update from IDMobiles?  Furious 

1
Kash
iD Mobile Employee
5 months ago
Paula Nelson
Newbie
Paula NelsonNewbie
asked in Ask a question.

locked sim

I have locked my sim and need a puk code. I can't get through to the live chat team Help!

1
Kash
iD Mobile Employee
5 months ago
Justine Booth
Newbie
Justine BoothNewbie
asked in Ask a question.

network down?

I currently cannot make calls and cannot hear anyone who calls. I understand from some comments this is a nation wide issue. When will this be resolved please? I have missed two very important medical calls and now cannot communicate with anyone which is very isolating. It would have been good to have had some information from ID about this. 

1
Kash
iD Mobile Employee
5 months ago
CatC
Newbie
CatCNewbie
asked in Ask a question.

Charged for data roaming outside of EU but in Norfolk - no refund!

Last weekend I was in Norfolk, on the sea front queing up for fish and chips as you do. I then got a text notification saying ‘Looks like you are roaming outside of the EU,  be aware that roaming costs can be expensive’.Shortly after I got a notification that I had reached 100 percent of my data cap and had been charged £15, some of which might be through location sharing but not all and as far as I know Wells Next the Sea isn’t outside the EU 🤣 I went on the online chat, twice to try and get it resolved and got nowhere, only to be told that I’d be charged for ‘maritime roaming charges’ even if you are in the UK next to the sea.What??This sounds madness. I’ve seen similar posts so I’m not the only one but did anyone get it resolved and refunded?

15
Kash
iD Mobile Employee
5 months ago
Terms & Conditions
Why iD Mobile?