Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,823 Topics
  • 18,318 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 237

4823 Topics

Milosz Lasko
Newbie
Milosz LaskoNewbie
posted in Ask a question.

new client

Hi there I just got new contract from ID I choose ID because I find a good offer for Google Pixel 8 pro with some gift.…When I looking yesterday for the phone was showing free Google pixel watch 2 but I can't find anything also .…I don't know if I allowed to apply for?? Please help Thanks

3
Kash
iD Mobile Employee
6 months ago
A
Newbie
AstarNewbie
asked in Ask a question.

sms double charge

I am being charged 2x for text to 87222the second charge come 1 second after the first  please explain/refund

6
Kash
iD Mobile Employee
6 months ago
J
Newbie
Jessicaashford85Newbie
asked in Ask a question.

pac code error

Hello iv tried doing my pac code and it's coming up with an error the code can't be prossed please help

7
Kash
iD Mobile Employee
6 months ago
Peter Jones
Newbie
Peter JonesNewbie
asked in Ask a question.

no currys voucher

Switch to ID, part of deal was currys voucher £80 approx.never received it. complained by phone and was told email would be sent on my behalf and due to computer failure operator would call me back.no return call   😡 

2
andewhite
Legend
6 months ago
E
Newbie
EssenceNewbie
asked in Ask a question.

3 months Apple Tv

Hi there When I signed up, it was 3 months Apple Tv subscription offer .So far i did not received via email.Could you have a look into it?King RegardsDaniel

1
Kash
iD Mobile Employee
6 months ago
I
Newbie
IDbiertjNewbie
asked in Ask a question.

Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network.

We submitted a valid PAC which is valid for a further 5 full days, however we get the following message “Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network.”We understand from the content on the link below, a switch should typically take 1 working day. There are a full 3 working days available to switch, so why are you not able to accept the switch request?  We anticipate that all possible switch routes have been exhausted, therefore we simply need ID to promptly apply the PAC and complete the switch.  We requested a new PAC via 65075 however the same PAC is provided on the basis it is still valid. There does not appear to be an option to request an entirely new PAC.  If we wait for the PAC to expire in order to request an entirely new PAC, we will enter the new monthly billing cycle for our existing provider, meaning a full month will be paid with no option for a r

13
Kash
iD Mobile Employee
6 months ago
Ben John
Newbie
Ben JohnNewbie
asked in Ask a question.

can't log on to my account

Hi i am trying to register but details keep saying that they are wrong when i am putting them in correctly can anyone help me out  

1
Kash
iD Mobile Employee
6 months ago
Jaella Pemberton
Newbie
Jaella PembertonNewbie
asked in Ask a question.

Wont accept my payment

I have been trying to pay my bill since it was generated but every time I do I get an error message on here saying it's unable to process. The money leaves my account but then comes straight back - I have tried 3 different accounts now.  I now have a ‘missed payment’ mark on my credit report - can someone please help me make this payment and remove the black mark?

1
Kash
iD Mobile Employee
6 months ago
J
Newbie
JKeenanNewbie
asked in Ask a question.

0845 outgoing call scams

Increasingly common are scam calls from 0845 numbers costing you money, sometimes quite a lot. Like many other people I don’t answer them and then block the number on my phone. However I believe the scam plays just as much on the common issue of ‘pocket calls’ where you accidentally call a number due to the sensitivity of phone screens. There is potential for these calls out to be for long periods as by nature you are very likely not to know you have made the call.This has now happened to me twice. Does anyone have a fix to prevent your phone calling out to 0845 numbers?I now have a work around which is to block the number and also delete it from my call list but I’m hoping there is a better way. 

1
Kash
iD Mobile Employee
6 months ago
R
Newbie
RogojonsNewbie
asked in Ask a question.

Transaction ID

I didn’t receive a welcome email and so don’t have my transaction Id needed to transfer my PAC code - can you send this me please? 

1
Kash
iD Mobile Employee
6 months ago
Jessica George
Newbie
Jessica GeorgeNewbie
asked in Ask a question.

contract sim help

Hi please could someone message me or phone me I need to speak to someone urgent live chat is unavailable and can’t seem to find a contact number to phone you please someone get in touch with me it’s really urgent 

2
Kash
iD Mobile Employee
6 months ago
C
Newbie
Chris EustaceNewbie
asked in Ask a question.

Poor tethering Speed since upgrade to samsung A54

Hi hopefully someone can shed some light on my problem .Right i joined ID mobile in 2021 i got a 2 year contract and received a samsung A22 . I used my internet on a regular basis and also the mobile hotspot with not 1 issue all the time i had that phone . Now 3 days ago i Upgraded and took out a new 2 year contract with ID mobile and recieved a samsung A54 as part of my upgrade  i have tried using the hotspot to connect to my playstation as i have done for the past 2 years but now i am getting internet speeds of 4MPS and with my old phone on average i would get 20 Mps . I just dont get it as the phone i have now got is only 6 month old . Can anybody help ?. 

2
Kash
iD Mobile Employee
6 months ago
Emily Louise Davis
Newbie
Emily Louise DavisNewbie
asked in Ask a question.

How to upgrade to sim only?

My 24 month contract finishes on October 31st - I’ve had an email from ID and one of the options is to upgrade to a rolling sim only contract (everything unlimited) for £18, but when I go through my upgrades/plan changes in the app, sim only doesn’t come up as an option, only phone upgrades appear.How do I select the sim only plan please?Thank you

1
Kash
iD Mobile Employee
6 months ago
Jill Adams
Newbie
Jill AdamsNewbie
asked in Ask a question.

How long do you wait for a Switch to your old number

I contacted my old provider on Saturday for a PAC code not a problem, received it and filled on the online form, was notified the switch would happen the following Monday, however this hasn't happened. Why is it taking longer? The inconvenience has limited what I can & cannot do as a lot of information & all my contacts are associated with my old number. Why give a date if that isn't the case!

8
Kash
iD Mobile Employee
6 months ago
S
Newbie
ShellbeeNewbie
asked in Ask a question.

using my phone in turkey

Could you please let me know the charges for using my phone in turkey ? 

1
Kash
iD Mobile Employee
6 months ago
J
Rookie
Jpm777Rookie
asked in Ask a question.

Roaming Costs Thailand - not covered

Good evening, I have checked and am familiar with the cost for actually using my phone for calls / texts in Thailand, and aware that it is free to receive texts, but I would like to know:Do I get charged if my phone rings and I don’t answer?Do I get charged if a voicemail comes in whilst the phone is off and I don’t listen to it later?I am thinking “yes” but would like to be sure to decide whether to turn voicemail off and or only leave my phone on airplane mode. Thanks for your help. 

6
T
Newbie
6 months ago
A
Civilian
AandyjbkrCivilian
asked in Ask a question.

NETWORK STATUS - DN21 1XU

Is there a problem with the network in DN21 1XU? I have check the network status page and it does say there are no known issues.  However, I am unable to get 4G currently in this area.  Best I can get is H+ and it is quite slow.Best regardsAndrew

5
andewhite
Legend
6 months ago
T
Rookie
TommoffattRookie
asked in Ask a question.

What is happening with my refund? Every live chat gives different answer.

On the 5th of October I tried to upgrade my phone plan, I was given a price online for a pre-order on a new Google pixel pro 8 (£29.99 per month, unlimited everything, £99.00 upfront cost). This deal seemed to good to be true and when trying to place the order via the website it didn't work. Due to this I went through the live chat and was called back by the sales team. Here the sales team was able to place the order. On the following Monday I hadn't received a order confirmation or any order information (the phone was due to be released Thursday 12th), due to this I contacted the live chat who informed me the upgrade was going through and would only be confirmed the day before when it is dispatched due to this being a pre-order. Along came Wednesday 11th and by 5pm, I hadn't heard anything from ID with a confirmation or anything, but the £99.00 had been taken and cleared out of my account. So I contacted live chat who informed me that the upgrade had been cancelled but there wasn't a

0
T
Rookie
6 months ago
Bobo Robert Wallace
Newbie
Bobo Robert WallaceNewbie
asked in Ask a question.

imei

My phone is broken and I’m needing my imei number please 

3
Tom
iD Mobile Employee
6 months ago
Billyp
Newbie
BillypNewbie
posted in Ask a question.

Out of plan texts

I’ve been charged for some out of plan texts I’ve not made what can I do?

1
Tom
iD Mobile Employee
6 months ago
J
Newbie
jobryant14Newbie
asked in Ask a question.

Keeping phone number in new contract

I've just taken out a new contract with id mobile, and want to keep my phone number from my previous phone, the contract of which has just been completed. I know how to do this normally, but that contract was also with id mobile, and it was cheaper to take it out separately rather than upgrade. Do I still text PAC to the same number and then just enter it on id's site for switching as if it was from another network? Thanks in advance for the advice!

1
Kash
iD Mobile Employee
6 months ago
Neil Cook
Newbie
Neil CookNewbie
asked in Ask a question.

Sim Card Two Numbers

I recommended my wife to join ID Mobile and she imported her old number across from old network, when she rings me the call is from the imported number but when she texts me it from the sim number which came with the new plan. she is unable to set up account due to SET UP not recognising new and old number.

9
Kash
iD Mobile Employee
6 months ago
Bourbon
Newbie
BourbonNewbie
asked in Ask a question.

Lyca to I.D mobile

Moved from Lyca to I.d about a week ago. Number has transferred and I can make outgoing calls but nobody can call me. Cannot find help number from i.d. Anyone help?

12
Kash
iD Mobile Employee
6 months ago
ckfai
Newbie
ckfaiNewbie
asked in Ask a question.

my bill has a text charges @£1.5

My plan include unlimited texts , I did not send any text, but charges me 4 texts for £6What it these charges ?? 

2
Kash
iD Mobile Employee
6 months ago
Khristina Mete
Newbie
Khristina MeteNewbie
asked in Ask a question.

upgrading not working

So annoyed. Spent ages on 2 separate live chats to upgrade only to constantly get kicked off and put bk in the que. The agent puts my upgrade in my basket and I sign in online and press continue but won't let me go any further as its asking me to in put my email address either online or on the app but it already is so don't understand it at all. Im signed in. Why can't the live agent just do the upgrade fir you like every other provider. I'm disabled and using a phone fir any length of period makes me unwell. Is there any other way of upgrading? 

2
Kash
iD Mobile Employee
6 months ago
Terms & Conditions
Why iD Mobile?