Since the last post I have been on a further chat with ID to chase them up & at least got some assurance that their Tech Team were working on obtaining a PAC number (ironic) from the other service provider where the number was ported to illegally. If it takes the Criminal a matter of minutes to obtain a PAC number & a short time to transfer the number why does it take ID days to get the PAC number to retrieve my number?? Maybe they have no idea who the ‘other’ service provider is?? 

All in all the security levels on this process are seriously lacking & I am seriously considering litigation because of the personal, financial & emotional stress this is causing me.

Hi @Peter Sanderson 

I see we’ve been in contact with you here however refused to share details so we can look into this.

However you also mentioned you’re already in contact with an iD Mobile team, therefore we recommend continuing with them.

Tom

The Sam thing has happened to me! Web chat trying to STOP my number being ported out to LEBARA. That was too late! Now nearly 10 days and no working phone and my number when I ring it says switched off. Froze my bank and credit cards. Escalated to customer complaints and got a very scammy looking email from curry’s CEO asking me for lots of personal data by emai! Have a temp number and have asked them to call me…..told may take 3 days for even this to happen.

Meanwhile,  it’s causing chaos 

PLEASE a if anyone is reading this from ID mobile…..I need my old number back ASAP

Hi @Lost my mind 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

This has happened to me, lost my number, reported to the police but the fraud squad were unable to go much further. I found the whole thing really distressing and have had virtually no help from ID. I can’t get past the call centre robots. Every time I contacted them I got the same scripted reply and the same various empty promises that have been mentioned above. I’m still paying for the phone and data package but have had to get another SIM (I got another ID one - why???) so I could at least use my phone. This seems like a really serious security issue. I was told that my old number (which I really liked as it was so simple to remember) had gone and I could not get it back. ID were supposedly talking to O2, which is where the PAC code had ended up, but I never heard anything further. It has been 10 months now and I still have not resolved this. It looks like I will end up going to the ombudsman at this rate. I find it disgraceful how ID are treating their customers. It’s all fine, until it isn’t and then everything grinds to a halt. A phone number where I could speak to a human would have been nice, but no. It would be easier to get a doctors appointment than get past the call centre. I really feel for anyone who has ended up in this situation through no fault of their own. ID really dropped the ball. I actually gave up chasing it all because the stress was making me ill, but I really would like to see this resolved. I don’t know if this will get a reply from ID or if I need to make a new topic. I just wanted those suffering from this kind of fraud to know you are not alone in this! 

Hi @SeanG 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom