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New app has no data rollover

F
Community Member

I've noticed like other users that my data rollover allowance is not showing since the new app has been in place.

 

How can I get this fixed please? Thank you!

Best answer by Tom

Hi @Feste97 & @Pmlpml 

 

I’m sorry to hear this, the app team are aware of this issue and are looking into a fix, apologies for any inconvenience caused.

 

It may be worth checking if your device has an inbuilt data tracker and setting this up.

 

Tom

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2 replies

P
New
 Contributor
  • Pmlpml
  • New
 Contributor
  • 1 reply
  • June 30, 2024

Does anyone have the answer to this? I'm also having the same issue. 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • Answer
  • July 15, 2024

Hi @Feste97 & @Pmlpml 

 

I’m sorry to hear this, the app team are aware of this issue and are looking into a fix, apologies for any inconvenience caused.

 

It may be worth checking if your device has an inbuilt data tracker and setting this up.

 

Tom

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