Unfortunately @Endy, that seems to be the way iD Mobile sometimes do things.

Hey there @Endy, sorry to hear that. Have you managed to get this resolved with our live-chat team yet?

Also, can you confirm you’ve followed the instructions below for claiming?

https://www.idmobile.co.uk/claim-your-offer

Thank you,

Tyler

Nope, registered a complaint, 5 times and an hour and a half on live chat yesterday and sent a Samsung claim link. Even the link you've sent as per above says it will be dispatched with order. 

Perhaps the offer stock (of 1900 buds) had already been allocated, @Endy.

Promotion is still running and I very much doubt 1900 Pixel 8a’s were sold in 3 days, other people have posted on here as well. Customer service didn’t have a clue, they kept sending me links to claim for £200 cashback on a Samsung S series -_-

Would iD Mobile stop the promotion, even if all the 1900 offer buds had been allocated, @Endy?

It does seem that sometimes iD can appear a little disorganised.

Morning @Endy,

It looks like you purchased through an affiliate? Please note in the T&Cs: Offer may not be applicable if the sales journey was commenced through an affiliate or third party online retailer, including but not limited to: www.uswitch.com, www.moneysavingexpert.com, www.moneysupermarket.com. 

Thanks.

Did you actually check or just presumed? Complain was registered, ID admitted fault and Pixel buds received a few days ago. Absolutely painful process and 4 hours of live chats and phone calls with complains team just to get it sorted.

Hey there @Endy, we’re glad to hear all is now sorted.

Thank you,

Tyler