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4g connected all the time but unusable Internet? My Internet seemed fine when I first got the phone, now the past 6 weeks or so it's been a nightmare. Any ideas ? 

 

Do you see the same up/down stats every hour over a 24-hour time period, @Nelly221087?

Hi @Nelly221087 

 

Sorry to hear this, please could you let us know the postcode(s) where you’re having issues?

 

Is this issue is certain postcode(s) or everywhere?

 

Tom

Experiencing what feels like very slow internet speeds since joining iD mobile a couple months ago. Far slower than Giffgaff? Is this expected.

 

Did this speed test at Waterloo station:

 

 

 

@Crssidmobile,

You can check the coverage at a specific location using our Coverage Checker and Network Status Checker.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If there are no issues reported and the service is showing as good, please test the SIM in another handset.

Alternatively we can also send out a replacement SIM to test.

 

Kash

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