Unfortunately @Carvz84, the iD Mobile Live Chat advisers only work between 9am - 8pm on weekdays.
The iD staff who look at member posts in this forum are currently a bit behind real-time.
Hey there @Carvz84, welcome to Community!
We hope you’ve managed to get this resolved by now, but I’d recommend contacting our live-chat ASAP if not:
https://www.idmobile.co.uk/live-chat
Our apologies for the longer response time at the moment here, but our live-chat will be able to respond instantaneously.
Thank you,
Tyler
As it turned out, my service went live at 10pm! So a bit of delay but we got there in the end. Thanks for the replies!
Hi @Carvz84
Glad to hear that’s sorted.
Tom