wifi calling not working on both iphone 14pro and iphone 15pro | iD Mobile Community
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wifi calling not working on both iphone 14pro and iphone 15pro

  • September 15, 2024
  • 10 replies
  • 246 views
M
New Contributor
  • Mfs
  • New Contributor

Have gone through previous comments but cannot get WiFi calling to work (it used to) which renders my phone useless inside my house if I want to make a call.

Best answer by WelshPaul

Then the problem isn’t with iD Mobile or your handsets but with Wessex Fibre 5G or the router they provided you with. 
 

Some useful information can be read here:

https://www.ispreview.co.uk/talk/threads/vowifi-wifi-calling-technical-details.41366/
 

    This topic has been closed for replies.

    10 replies

    G
    New Contributor
    • guymark1234
    • New Contributor
    • September 15, 2024

    Try and keep your broadband close to your receiver it may help with your signal 

    M
    New Contributor
    • Mfs
    • Author
    • New Contributor
    • September 15, 2024

    Thank you but that doesn’t put WiFi calling on

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • September 17, 2024

    Hi @Mfs,

    Welcome to the Community!

    Which make and model handset are you using?

    The link below may help with setting up Wi-Fi Calling.

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Mfs
    • Author
    • New Contributor
    • September 17, 2024

    Hi Kash we have no WiFi calling for both our IPhone 14 Pro and iPhone 15 Pro. We have just changed over to Wessex fibre 5G but have poor reception on our phones as we live in a black spot area.

    I have followed your link and followed advice but still no WiFi calling is available on either phone.

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • September 17, 2024

    I’m guessing WiFi calling worked just fine until you switched to Wessex Fibre 5G?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Mfs
    • Author
    • New Contributor
    • September 17, 2024

    Hi Paul yes that’s correct.

    WelshPaul
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    • WelshPaul
    • Platinum 
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    • Answer
    • September 17, 2024

    Then the problem isn’t with iD Mobile or your handsets but with Wessex Fibre 5G or the router they provided you with. 
     

    Some useful information can be read here:

    https://www.ispreview.co.uk/talk/threads/vowifi-wifi-calling-technical-details.41366/
     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 20, 2024

    Hi there @Mfs, as advised by @WelshPaul, we’d recommend contacting them directly.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Mfs
    • Author
    • New Contributor
    • September 20, 2024

    Thank you for the replies.

    It seems Wessex is the problem and 3 (used by iD) haven’t signed up with Wessex fibre hence why no WiFi calling available at the moment.

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • September 24, 2024

    Hi @Mfs,

    If you require further assistance, please get back to us.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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