Skip to main content
Solved

keeping my number.

  • April 14, 2023
  • 8 replies
  • 113 views
J
Community Member
  • jim.
  • Community Member

i am moving to carphone warehouse for a better deal and it is also with ID mobile, i want to keep my number so can i request my PAC code and keep my number when going from ID to ID mobile.

Best answer by WelshPaul

You cannot use a PAC to port a number to the same network.

You will have to port out to a different network and then port back to iD Mobile. You won’t be able to use your old iD Mobile online account either, you will have to create a new one and use a different email address.

This topic has been closed for replies.

8 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • WelshPaul
  • Platinum 
Contributor
  • Answer
  • April 14, 2023

You cannot use a PAC to port a number to the same network.

You will have to port out to a different network and then port back to iD Mobile. You won’t be able to use your old iD Mobile online account either, you will have to create a new one and use a different email address.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    mitts
    Active Contributor
    • mitts
    • Active Contributor
    • April 14, 2023

    Or instead of going through all that unnecessary flaff you could just contact ID and ask them to make the change for you as when people order a replacement sim it has the correct number on it so there would be no difference 

    follow the buzzards
      Kash M
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Kash M
      • iD Mobile Employee
      • April 19, 2023

      Hi @jim.,

      Welcome to the Community!

      Unfortunately we don’t allow internal number ports which means that you’ll need to either upgrade your old one or follow the steps that @WelshPaul provided.

      If you require further assistance, please let us know.

       

      Kash 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      J
      Community Member
      • jim.
      • Author
      • Community Member
      • April 19, 2023

      I wanted to just upgrade with ID but I don’t qualify until June which I don’t understand as I am on a 1 month contract?.

      andewhite
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • andewhite
      • Platinum 
Contributor
      • April 19, 2023

      I think you’ve got to have at least 6-months payment history before you can upgrade via your iD account. 

      Forum member (non-iD).
      Kash M
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Kash M
      • iD Mobile Employee
      • April 24, 2023

      Hi @jim.,

      You’ll need to wait 6 months as @andewhite suggested.

      If you still require assistance please let us know.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        J
        Community Member
        • jim.
        • Author
        • Community Member
        • April 24, 2023

        Bit of a pain having to go to another provider to keep my number, I have been with ID mobile since November but I will have to move. :(

        Kash M
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Kash M
        • iD Mobile Employee
        • April 28, 2023

        Hi @jim.,

        We are sorry to hear this.

        If you require assistance please let us know.

         

        Kash

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

        Not the answer you were looking for?


        Create a new topic and ask a question to the iD Community.


        Create a topic
        Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
        Terms & ConditionsAccessibility statement