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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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5002 Topics

Reece Devey
Newbie
Reece DeveyNewbie
asked in Ask a question.

gift not came with phone

Hey I've taken a 24 month contracts out with you guys and it should have came with a £100 Currys gift card but didn't when will I get it? 

9
Kash
iD Mobile Employee
1 year ago
C
Newbie
colinmacdonaldNewbie
asked in Ask a question.

PAYG sim has arrived how do I send PAC code

PAYG go sim card has just arrived  have done nothing yet but how do I send my PAC code

8
Tom
iD Mobile Employee
9 months ago
R
Newbie
robert sowrayNewbie
asked in Ask a question.

cant login, cant retrieve detail please help

password reminder  wont work, i have some details incorrect, please help

3
Kash
iD Mobile Employee
7 months ago
R
Newbie
Rach57Newbie
asked in Ask a question.

message not delivered

Whenever I send a message it comes back with a delivery report saying its not sent. It only does it to a few of my contacts as well. I've got a Samsung galaxy M31. Can anyone help please ?

3
Kash
iD Mobile Employee
1 year ago
S
Civilian
SporksterCivilian
asked in Ask a question.

Found a new deal obline fhats also with ID mobile, how do i keep my number?

My current contract has ended and I've found a new deal online. That deal is also with id but it's better than the upgrades I've been offered. How do I cancel this contract and move my number to the new deal?

2
Tom
iD Mobile Employee
10 months ago
Bernadette Howard
Newbie
Bernadette HowardNewbie
asked in Ask a question.

Account suspended even after bill has been paid

My account has be suspended but I have paid my bill how do I sort this out 

2
Tom
iD Mobile Employee
1 year ago
Caroline Sparks
Newbie
Caroline SparksNewbie
asked in Ask a question.

I don't know my mobile number

I  bought my phone from Carphone warehouse. I have not received the welcome email from you, so I have no idea what my number is. Please can you help?

4
Caroline Sparks
Newbie
1 year ago
J
Newbie
James McSorleyNewbie
asked in Ask a question.

PC code not working

My PAC code has not fully transferred over, I can make calls but cannot receive calls or texts, I have been onto customer support every day since (should have transferred Monday, now Friday) and still nothing.I cannot access any apps of banking as they all require text authentication so cannot pay bills let alone speak to anyone about this. Customer service keeps blaming O2 for not sending files but I have yet to have anyone from IDmobile contact me even though this has been escalated.Deeply regretting switching at present, you only find out how good a company are when you have an issue…..

13
J
Newbie
5 months ago
E
Newbie
Elvis2021Newbie
asked in Ask a question.

overcharged

I joined id mobile at the end of march on a £29.99 contract yet my first bill is for £32.85, why?? I have hardly made calls or sent texts and not used over my data or add ons or anything. Fuming!!

3
Kash
iD Mobile Employee
27 days ago
J
Civilian
jmnicolsonCivilian
asked in Ask a question.

data suddenly stopped working

my mobile data has suddenly stopped working for some reason. have not had this issue before, and I have an unlimited plan so it's not from using up an allowance. tried resetting my phone and switching airplane mode on and off but nothings worked so far.

4
Kash
iD Mobile Employee
10 months ago
K
Civilian
KailemarCivilian
asked in Ask a question.

Ive lost my Sim but still have my handset elsewhere.Could i get a replacement sim?

No support throughout having this SIM card, so never I never activated it! However I have been using the handset with another SIM. Could I receive a replacement SIM card, and use it in the handset? 

2
andewhite
Legend
2 years ago
F
Newbie
FtownsendNewbie
asked in Ask a question.

iMessages / SMS texts

Texts that should be blue iMessages are green and then I get the Not delivered notification even though they have been delivered. 

2
F
Newbie
1 year ago
Carlos2022
Civilian
Carlos2022Civilian
asked in Ask a question.

Over 18 webistes

Hi, I have turned the filter off but still unable to visit over 18 sites. obv Wifi is fine and all lockes are disabled in search engines

1
Mohammed
iD Mobile Employee
1 year ago
Lizzie Tuff
Newbie
Lizzie TuffNewbie
asked in Ask a question.

billing

So it's seems I've been cut off, hut I've paid my bill ? How are you suppose to sort this issue If u can't speak to anyone ?

2
andewhite
Legend
2 years ago
G
Newbie
gadget1974Newbie
asked in Ask a question.

Supplied PAC code, now neither sim works

Hi, I have just bought a 2nd sim for my daughters phone and went ahead with the porting of her number across from three.   Switch was due to happen yesterday and her 3 sim went dead however her ID mobile sim now refuses to connect to the network.  I have tried switching off and on and manual network selection but nothing happening.Help! 

6
Tom
iD Mobile Employee
8 months ago
P
Newbie
PKearlNewbie
asked in Ask a question.

Why is there not ID Mobile Number on my receipt?

I have been trying to swap provider to you using a PAC. I have received the SIM card and several email receipts with the Transaction Number but none of them have an ID Mobile Number as requested by the Switch to ID Mobile Page so I am unable to complete the setup.

3
Kash
iD Mobile Employee
6 months ago
Gemma D
Newbie
Gemma DNewbie
asked in Ask a question.

Network unlock code leaving ID

I am leaving ID due to a complaint about my service provision.I'm now using a different sim, but apparently require a NUC - network unlock code. How do I get one of these without having to spend 30minutes on the phone to an agent?!Many thanks

2
Tom
iD Mobile Employee
8 months ago
A
Newbie
alcazarNewbie
asked in Ask a question.

New unlimited SIM, cant access 4G or internet abroad

We bought this for my wife just before coming out to France so she could continue to learn French online and keep in contact with her friends Sadly, the only way we've been able to do that is by using my phone as a WiFi hotspot.Hers refuses to connect to 4G or internet despite having data enabled, and Roaming switched on.Xiaomi Redmi Note 9 Pro.Mine, which works, is a Xiaomi Mi 9 SE.

1
Tom
iD Mobile Employee
1 year ago
M
Newbie
Mohamed UllahNewbie
asked in Ask a question.

Made a pre order, upfront cost left my account, no receipt or copy of contract provided.

I have been with ID for a long time and my recent experience is damaging my trust and opinion now of id.I have made a pre-order for the s24 ultra 512gb with claim to a free galaxy watch 6. Upon completing the order, I received an email stating that this is going to be processed and I will be updated, However, I never received an email receipt for the upfront cost or copy of my contract.It is now the 3rd day, contacted live chat everyday, 3 times now since ordering, asking for this, they just keep advising this will be sent within 48 hours initially, however today it has still not recieved a receipt or copy of contract. Contacted live chat again today, again saying i will get it tomorrow, they cant even give me honest timeframes and this is concerning.I have received an email today saying that my order is processed and I will receive tracking info shortly, but still no receipt/ contract, keeping in mind the upfront cost has already left my account.Live chat cannot help me, is it normal

2
Kash
iD Mobile Employee
3 months ago
Roxann Louise
Newbie
Roxann LouiseNewbie
asked in Ask a question.

i want to cancel my pac request

I have sent a PAC code which is saying my plan will cancelCan I cancel this request before the number changes and my plan is cancelled?

2
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
CRMSNewbie
asked in Ask a question.

New ID mobile account and SIM

My current SIM only 24 month contract expires at end Nov. If I order an ID mobile SIM card on a 12 month contract, when does month 1 actually start?When I order the SIM card this week, allowing for the Royal Mail delivery, OR when I activate the SIM card by putting it in the phone?? 

1
Kash
iD Mobile Employee
1 year ago
D
Newbie
DaKenMinNewbie
asked in Ask a question.

How long is my mobile service restricted for?

I recently had an outstanding payment on my monthly bill, almost as soon as I was notified about it but my services were still restricted, which stopped me from sending any text messages or calling anyone yet I still received some texts.I just want to know, if there is anything I can do to get these features back quicker or if I have to wait a full 24 hours for this to be resolved?

3
andewhite
Legend
1 year ago
M
Newbie
MrpnmillerNewbie
asked in Ask a question.

Transfer of number from EE error

I have transferred from EE to ID Mobile and selected to keep my number. The transfer has completed but people are unable to get through when they call me, including someone on EE network. It looks like the port has not been completed properly. Please can someone help fix ASAP, as one of my dependents can not get through to me?!

3
Mohammed
iD Mobile Employee
1 year ago
R
Civilian
Random123456Civilian
asked in Ask a question.

Identity theft - need contact with someone

Hey,Extremely annoyed I’ve had to make an account just to post this. Live chat claims everyone is busy, sent a complaint to an email that apparently doesn’t exist weeks back and the phone system is automated.Someone has used my details to create an account and now I’m being harassed with letters for payment that I didn’t make. CIFAS is already aware that I am a victim of identity theft and I’m on their protected database so I am irritated this account has still managed to make it through.Can someone please send me a DM and sort this mess out. 

5
Rory
Newbie
2 years ago
R
Rookie
remmielaneRookie
asked in Ask a question.

Not received £100 currys voucher S22 Ultra 256gb

Purchased S22 ultra on the 30th November and at the time it listed £100 curry's voucher - sadly i didn’t take a screen shot (why would i think i needed to?) my contract does however list - ‘claim up to £100’ it just doesn’t say voucher at the end.I’ve spoken to several people on chat (on the 29th December, 4th/9th/14th/22nd Jan that voucher would be on way.I then asked to be put through to complaints department and someone called back today and advised this wasn’t an offer on the S22 ultra (it clearly was as others on here also haven’t received there's) but they got cut off.Please help…..

11
Mohammed
iD Mobile Employee
1 year ago
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