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iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4975 Topics

D
Newbie
Dcluk95Newbie
asked in Ask a question.

unlimited data 5g: my WiFi is out due to landlord stupidity. any issues or throttle limits with using hotspot for a month? would use about 500gb data

Honestly all in title :)  Additionally have been happier with hotspot than WiFi - issues with using 500gb through hotspot indefinitely? Faster more reliable and cheaper 

1
JoeKing
Sidekick
3 months ago
K
Newbie
KN123Newbie
asked in Ask a question.

NO SIM CARD RECIEVED SINCE MY ORDER

I still haven’t received my sim card since 6th and have no way of communicating outside my home because of this. Live chat agents are all busy. iD is the most difficult provider yo communicate with. I don’t know if I still have my number from the previous provider even though I provided the PAC Code when ordering. Its been so difficult to go without mobile communication for so many days. I recommend everyone to avoid this horrible company. I have received billing information even though they haven’t provided me with anything at all. If you go with another provider at the very least you can talk to someone and would receive a SIM card to use their service. 

10
T
Newbie
10 months ago
Catherine Bower
Newbie
Catherine BowerNewbie
asked in Ask a question.

unable to send text messages

Since joining ID 3 weeks ago I cannot send text messages. I can receive them fine but every time I send one it fails to send

2
Catherine Bower
Newbie
21 days ago
C
Rookie
chrisbingeRookie
asked in Ask a question.

Use in UAE

Is it possible to buy an add on so that I can use my ID Mobile SIM in UAE? If not am I best off just buying a local SIM when there?

4
Kash
iD Mobile Employee
4 months ago
P
Rookie
petesidmobileRookie
asked in Ask a question.

Unable to access my account

I can’t access my account to retrieve my bill and check upcoming charges. I’ve had no problem before but it seems to be trying to re-register me even though I am registered and keep getting a ‘Sorry, your details do not match our records’ error. I’ve tried the App and three browsers - all the same error. What is going on? I see other people have PM comments.

5
Kash
iD Mobile Employee
1 day ago
I
Civilian
Ian CormicanCivilian
asked in Ask a question.

Unable to register as details not recognised

I have tried to register - neither website nor app recognise my e-mail/phone number/year of birth. I know the e-mail is correct (because I get lots of e-mails from IDMobile) so I have tried logging in instead, telling it I have forgotten my password. I get a message telling me it has sent an e-mail to reset password but no e-mail ever arrives. If I try to sign in I get a message telling me “Sign in is temporarily unavailable”. I have been on this doom loop for days….please help.

4
Tom
iD Mobile Employee
9 months ago
D
Newbie
David56Newbie
asked in Ask a question.

Track roaming uaage

I can't see how to track my usage of EU roaming data, either on the app or the web site.I can see my total data usage but I need to check how much of my roaming allowance I've used.I know my phone will keep an estimate, but I want to see the figure which iDmobile has logged.

6
D
Newbie
2 months ago
Valeriec71
Newbie
Valeriec71Newbie
asked in Ask a question.

summer in usa

My son is lucky enough to be spending 10 weeks in New Jersey this summer, we’re not sure if he’ll have much access to wifi. Is there  a good way of him being to send messages, WhatsApp etc back home? He’s on a monthly plan

1
Kash
iD Mobile Employee
1 year ago
A
Newbie
AdatNewbie
asked in Ask a question.

Number wont port and its been over 8 days

Ive recently tried porting my old number from 3. It says its supposed to have changed on the 6th of September, however all ive gotten is two messages saying it’ll be done soon however its been too long. Really need my old number back, any way to get an update.Thanks!

5
Kash
iD Mobile Employee
7 months ago
L
Newbie
LisapxxNewbie
asked in Ask a question.

refer a friend rewards

I was referred to ID mobile in November, the other person has had their £30 voucher reward but I still haven’t , how can I claim this? 

9
Kash
iD Mobile Employee
21 days ago
G
Civilian
Georgi1966Civilian
asked in Ask a question.

SIM delivery

Hello I purchased a sim card on the fourth today is the 6th still not there What should I do?

3
Kash
iD Mobile Employee
7 months ago
N
Newbie
nobbyNewbie
asked in Ask a question.

How to change login email?

How can I change the email I login to my ID mobile account with? (It’s shortly to be made a redundant email so need to change it!)

1
Tom
iD Mobile Employee
2 months ago
Anil Zaheer
Newbie
Anil ZaheerNewbie
asked in Ask a question.

Sorry, your service does not allow access to this number

Hi,I am trying to call one UK Jobcentre and everytime I try to call, I get a voice alert of “Sorry, your service does not allow access to this number”.Could you please help me with this issue?Kind Regards,

1
Mohammed
iD Mobile Employee
2 years ago
Dean Pritchard
Newbie
Dean PritchardNewbie
asked in Ask a question.

Missing ear buds pixel 7

HiI've just received my new Google Pixel 7 which I ordered because of the offer of free earbuds. The phone arrived fine, but was missing the buds. Can I expect them in the next few days??

2
Dean Pritchard
Newbie
1 year ago
M
Newbie
MarcAGoodwinNewbie
asked in Ask a question.

I am still being charged for a closed account. Can I just cancel the Direct Debit from my end? And am I able to get a refund?

Hello, I have noticed that for the past few months that I have been charged for two separate contracts. One is for my currently active contract, and the other is for an old one which was closed within the last 6 months.

2
Kash
iD Mobile Employee
6 months ago
C
Newbie
CharlieJHNewbie
asked in Ask a question.

Checkout screen not completing order

Hi, I've been attempting for the last two days to complete an order for a new phone through ID's website (via uSwitch and Money Saving Expert. Submit all my details including billing and shipping address, but when clicking the "Continue" button nothing happens. I've tried this on multiple browsers (Chrome, Edge, Firefox - clearing cookies on each occasion) and left the page open for up to 15 minutes in the hope it's just poor page response times, but completely stuck.Frustratingly going through a price comparison website (and getting to ID's beta checkout page) is the only way to secure this particular deal, as going to ID direct or through my upgrades via the app makes the deal far more expensive.Any ideas?  

3
andewhite
Legend
3 months ago
Roxy Stacey
Newbie
Roxy StaceyNewbie
asked in Ask a question.

app not working and wanting to change address

Why I tried to contact live chat in regards to my daughters sim which I set up in my name ect. Chat said my address didn't match. I logged into the account and will not show plan says Ooppps something went wrong. I also can't find a tab to change my address?? I also want to check out new plans but can't do anything 

5
Tom
iD Mobile Employee
22 hours ago
Andrejs Pudovs
Newbie
Andrejs PudovsNewbie
asked in Ask a question.

Mr

Dear Sir/Madam.I am writing in regards my order [REDACTED] (transaction number [REDACTED]).DPD made the delivery twice at a completely inappropriate time for me (25/09 at 10.40 and 26/09 at 11.43) This time is absolutely unacceptable since we are at work.  I unsuccessfully tried to contact them by email in the hope of adjusting the time or agreeing to collect from their depot.  But today, without any warning, at 13.03 the parcel was sent back.  In this case, the big problem for me is that I did not receive a sim card, since I want to save my number and the transfer code has already been requested and it expires on Monday.Please advise how I can receive my order. After such a bad experience with delivery, if possible I would prefer collection.  Kind regards Andrejs Pudovs 

3
Tom
iD Mobile Employee
6 months ago
Henry Ingram
Newbie
Henry IngramNewbie
asked in Ask a question.

Currys Gift Card

Hi. I still haven't received my Curry's gift voucher and there seems to be no way to contact Id about it. Does anyone know how to get through to the company or can the company please respond to this. Thanks 

3
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
Lukas03Newbie
asked in Ask a question.

Cap Message on Voicemail

Hello, I have had my unlimited plan for a bout a year now, unlimited texts, minutes and data, all in working order seemingly, however, when I try to listen to my voicemail I get a message saying that I have reached my cap limit and need to top up my plan to proceed further. Any help resolving this would be much appreciated.

1
Tom
iD Mobile Employee
1 year ago
Steve Hall
Newbie
Steve HallNewbie
asked in Ask a question.

phone number transfer PAC Code form error

I have my new Id sim, I have my PAC code (in date) I have my transaction number and I know my surname,  but still the number transfer form gives me an error! No tech support and no one to call, all incredibly frustrating. How do I get my old number transfered when all the system does is tell me to complete a form that gives me an error?

4
Rory
Newbie
2 years ago
Diane K
Newbie
Diane KNewbie
asked in Ask a question.

how do add-ons work?

Last week I bought a 3GB add-on to last a month.today I had a message that I’ve used 100% of the data in my plan.I thought the add-on would give me more data.I am confused - please could someone explain.

3
Kash
iD Mobile Employee
7 months ago
T
Rookie
TedscamperRookie
asked in Ask a question.

unable to port to iD

Hello,I am trying to port my wife’s number from 3 but the site is saying that the information given is incorrect. I’ve checked everything ( including capitals/ lower case on the name) but cannot find an error. Live chat is always busy.Any suggestions please..Thanks

11
Tom
iD Mobile Employee
9 months ago
Jocelyn Brett
Newbie
Jocelyn BrettNewbie
asked in Ask a question.

how to i get to talk to a real person instead of posting randomly

Please can I speak to an actual person? Is there some kind of way to private message??

4
Tom
iD Mobile Employee
1 year ago
A
Newbie
aa6383ukNewbie
asked in Ask a question.

Change phone number switch date

Hi,I provided my PAC code from my previous provider when I signed up for my ID mobile number and asked to switch at a later date. I’ve since changed my mind and want to switch ASAP. Is that possible?

1
Tom
iD Mobile Employee
9 months ago
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