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app not working and wanting to change address

Roxy Stacey
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 Contributor

Why I tried to contact live chat in regards to my daughters sim which I set up in my name ect. Chat said my address didn't match. I logged into the account and will not show plan says Ooppps something went wrong. I also can't find a tab to change my address?? I also want to check out new plans but can't do anything 

Best answer by Lauren

Hi @Roxy Stacey, it sounds like we may have an old address on file for you. When we pass security, we base this on the information we have on the account.

However, if you’re unable to get through to the live chat team, just let us know on here and we’ll be happy to send you a PM.

-Lauren

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    5 replies

    Lauren
    iD Mobile Employee
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    • Lauren
    • iD Mobile Employee
    • 479 replies
    • Answer
    • April 27, 2024

    Hi @Roxy Stacey, it sounds like we may have an old address on file for you. When we pass security, we base this on the information we have on the account.

    However, if you’re unable to get through to the live chat team, just let us know on here and we’ll be happy to send you a PM.

    -Lauren

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Roxy Stacey
    New
 Contributor
    • Roxy Stacey
    • Author
    • New
 Contributor
    • 1 reply
    • April 29, 2024

    Yes please could you send me a PM.

    Also is the id accounts not working? Alot of people complaining about not seeing there plans and not being able to do anything 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • May 2, 2024

    Hi @Roxy Stacey 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
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    • Jdhartley
    • New
 Contributor
    • 1 reply
    • May 11, 2024

    Hi, I have had the same issue, but can see the option on a larger iPad or laptop screen. Seems to be the new app and mobile website don’t let you change address. Thanks

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • May 14, 2024

    Hi @Jdhartley 

     

    Thank you for the feedback, we’ll let the team know.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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