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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4940 Topics

Katy Barber Ryan
Newbie
Katy Barber RyanNewbie
asked in Ask a question.

New iphone data transfer stuck on software update

I have upgraded from an iPhone 11 to a 14, when going through the quick set up the data transfer always gets stuck on ‘updating software’ I just get the spinning circle. I am connected to the wifi but cannot get past this screen. Has anyone had the same issue and can advise what I need to do? Thanks

2
Kash
iD Mobile Employee
6 months ago
J
Rookie
Jpm777Rookie
asked in Ask a question.

Roaming Costs Thailand - not covered

Good evening, I have checked and am familiar with the cost for actually using my phone for calls / texts in Thailand, and aware that it is free to receive texts, but I would like to know:Do I get charged if my phone rings and I don’t answer?Do I get charged if a voicemail comes in whilst the phone is off and I don’t listen to it later?I am thinking “yes” but would like to be sure to decide whether to turn voicemail off and or only leave my phone on airplane mode. Thanks for your help. 

6
T
Newbie
6 months ago
J
Rookie
Jonathan HowellsRookie
asked in Ask a question.

upgrade plan

I've had my Samsung galaxy s21 phone for well over 2 years. I had started my 2 year contract around February 2021. My contract was up beginning of this year but I decided to carry on using my S21 phone without up grading in the hope for my monthly fee to drop. I must admit that did not appear to happen. I've only decided to check my ID app to see about upgrading. I was surprised to see that the app told me I could not until 2025 because I started a new plan. How has this happened.  I'm using an old phone. My 2 year contract was up. Have I been paying to much, because I should have paid for the phone after the 2 years. The phone should be mine now and I should be paying for the usage only and not be tied up in another contract, in which I did not agree to.Can someone please get back to me, many thanks.Jonathan 

8
Kash
iD Mobile Employee
5 months ago
A
Newbie
Ajbelle505Newbie
asked in Ask a question.

itemised billing.

I have had to close this account because my Dad has passed away. I know it means the line is cut off. I wondered if you could help me get a number. The number of this phone will have to change now which means they can’t get back in touch with me. It was the number of a solicitor I had. They called me within the last two weeks. they won’t be able to get back to me. Could you please send me a list of numbers.   also this phone was hacked by lots of people. Could you help me get them off my phone please? 

1
Tom
iD Mobile Employee
6 months ago
S
Newbie
SubramaniyamNewbie
asked in Ask a question.

Dialed an Incorrect Number after porting from Lyca

Sometimes when someone calls me , it says you have dialed an incorrect number even though my number is correct. I ported this number from Lycamobile around a week ago and yet this issue only happens to some people. I have tried inserting my sim again which did not work . I can call other people but some calls i cannot receive

1
Tom
iD Mobile Employee
6 months ago
J
Civilian
jz8765557Civilian
asked in Ask a question.

error submitting PAC

I have been trying to port in my number to ID, all my info is definitely correct but I get the error“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”I transferred my ID mobile number to Lebara 2 days ago, and am now trying to transfer it back to ID Mobile under a new contract. Please can you advise what to do

2
Tom
iD Mobile Employee
6 months ago
K
Rookie
Kim BrookRookie
asked in Ask a question.

Payments

Good day, I've just made a monthly payment plus I made and additional payment of 40 pounds to put towards my future billing buy it's not showing.

3
Tom
iD Mobile Employee
5 months ago
G
Newbie
Gregory GrahamNewbie
asked in Ask a question.

ID Mobile application

I applied for two mobile phone with ID mobile via CPW.  One for my wife and one for me.  The application didn’t say that you couldn’t apply for two.  After a couple of days and not hearing from CPW., I phoned after the best part of an afternoon spent on the phone with them, they finally said that I couldn’t apply for two.  The service was terrible, so rather than proceed, I cancelled the order.I went Mobiles.co.uk (yes, I found out later that they are the same company as  CPW) and my wife’s application was accepted but mine was not.  My credit score cannot be improved as I don’t miss payments, I’m not overdrawn, have lived at the same address for a decade and have not bank more more than a decade.Mobile.co.uk said that CPW hadn’t advised ID mobile of the cancellation of my order and that was the reason for failing the credit check.  Is this true and will I have to wait 90 days before applying again because CPW are such a shambles ?

2
Tom
iD Mobile Employee
6 months ago
Jill Adams
Newbie
Jill AdamsNewbie
asked in Ask a question.

How long do you wait for a Switch to your old number

I contacted my old provider on Saturday for a PAC code not a problem, received it and filled on the online form, was notified the switch would happen the following Monday, however this hasn't happened. Why is it taking longer? The inconvenience has limited what I can & cannot do as a lot of information & all my contacts are associated with my old number. Why give a date if that isn't the case!

8
Kash
iD Mobile Employee
6 months ago
M
Newbie
Michael mobileNewbie
asked in Ask a question.

Problems setting up iphone 14

 I’m getting rather frustrated attempting to set up my new iphone14 by linking it to my old iPhone to transfer all the data. I’m now on my 4th attempt. During the set up it keeps wanting to instal software 17.0.3 but appears to keep sticking whilst installing. After selecting ‘install now’ the spinning cursor appears on screen next to the words ‘install now’. I’ve been leaving it for hours but without success.You do not appear to be able to opt to install the update later (ie after you have set up the phone & all data transferred). You can’t even access any other screens on the phone whilst the update screen is displayed. The only option I have is to end the set up and start again but keep experiencing the same issue.please can anyone offer any help or advice as I current don’t have a phone I can use.

4
Kash
iD Mobile Employee
6 months ago
Emma Lang
Newbie
Emma LangNewbie
asked in Ask a question.

refund

Hi, I recently accidentally purchased two new phone contracts (and phone) I processed a refund and was given an address to send the unwanted handset to, however I haven’t yet had a refund or heard anything back from id regarding the refund. How can I find out what’s happening without having to speak to a robot or get cut off all of the time?! thanksEmma

2
Tom
iD Mobile Employee
6 months ago
S
Newbie
SonnnyNewbie
asked in Ask a question.

Full Bar to Zero or One Bar Signal Loss - Please Help

I live one road across from the tower! I normally got full bar signal, 4 out of 4 bars. Since yesterday morning 16/10/2023 9:37am it was dropped to zero, one or two bars most. I can't even send text, let alone call or youtube. The antennas are on top of two big tall buildings. One of the building is being scaffolding up from bottom to the top up to the antennas level.  Im not sure the scaffolding or a planned engineering work by iD mobile is causing the issue. Can you please confirm it? My postcode is BN1 4LA. Thanks a lot. I'm sure my phone is good. I'll give it a benefit of doubt and test it in another phone.

3
Tom
iD Mobile Employee
6 months ago
Bobt
Newbie
BobtNewbie
asked in Ask a question.

voicemail pin

HiIs the voicemail pin that you use to access it abroad, the same as customer service pin? If not how do I find out what it is?

4
Tom
iD Mobile Employee
6 months ago
J
Newbie
JarymekNewbie
asked in Ask a question.

cancel contact day

Hi I thinking cancel contract and get instead phone with contract... I know from last chat I have 30 day's. Can I know the my last day of cancellation,also how I have to do it... thank you 

2
Tom
iD Mobile Employee
6 months ago
Lynda M Lynch
Newbie
Lynda M LynchNewbie
asked in Ask a question.

allowing withheld calls

Good Morning, we will be getting a call from DWP and they will be using a withheld number how do I make sure it gets through 

9
Tom
iD Mobile Employee
6 months ago
A
Newbie
additionalcintract2023
asked in Ask a question.

How to get ID Mobile monthly plan without switching?

I have an active EE contract that I am not planning to switch from. But, I would like to try out ID Mobile, and wanted to sign up for a £6 a month plan. The problem is, checkout process only has the option of “switching from another provider” - on SIM delivery or a bit later with our without losing my number. I don’t want to switch or change numbers, I want an additional number to try out in another phone. How can this be processed at checkout? See the image with the only options available. 

3
Tom
iD Mobile Employee
6 months ago
ChrisJ 2020
Newbie
ChrisJ 2020Newbie
asked in Ask a question.

texing android

I’ve recently joined iD and I’m having issues sending a text to my family who own androids, I’ve checked my messages setting and everything’s on, I’ve also tried restarting my phone but just comes back unable to deliver. I am changing over my old number is that possibly why?

1
Kash
iD Mobile Employee
6 months ago
G
Newbie
GardenlifeNewbie
asked in Ask a question.

error code 38 cant text my spouse

Got error code 38 tonight can't text  Got data got calls Never had issue to. Text saying problem network think u should do that 

4
Tom
iD Mobile Employee
6 months ago
M
Newbie
Marcin3595pNewbie
asked in Ask a question.

upgrade

How to contact a live person? Im so [REDACTED] fed up with you. Three [REDACTED] times my order was canceled as duplicated!!!! I have a transcript of third chat with one of your workers reasuring me its not going to be cancelled!!!  This is [REDACTED] joke!!!P.SMy mobile plan was changed anyway even when I received info of cancelled order.

7
Tom
iD Mobile Employee
6 months ago
Howard Dodd
Newbie
Howard DoddNewbie
posted in Ask a question.

wrong PAC code

I am leaving ID mobile and have requested a PAC code, however my new supplier has told me that the PAC code from ID Mobile is invalid. Can you provide a valid code to port my number

1
Kash
iD Mobile Employee
6 months ago
Charlie Rooney
Civilian
Charlie RooneyCivilian
asked in Ask a question.

roaming charges

Charged for roaming last month,suspect because I was on ferry to Ireland but no detail in bill to show this,can I find out exactly what roaming charges are for and should I’d issue warnings about use on sailings to eu?

1
Kash
iD Mobile Employee
6 months ago
Julie Ruth Harrison
Newbie
Julie Ruth HarrisonNewbie
asked in Ask a question.

I want to keep my old number…

I’ve been with i’d for a few years now, my recent contract was for 2 years with an iphone 12 , i recently went onto my id app to upgrade to a rolling monthly contract , ive been sent a new sim which ive activated but the problem i have is its not my old number ? do i need to request a pac code?

4
Kash
iD Mobile Employee
6 months ago
Silk Goh
Newbie
Silk GohNewbie
asked in Ask a question.

wont accept my pac

It keeps telling me something went wrong.    then I  tried it via the app link but it says it’s a link not authorized and to refer to administrator. ??!!!!

2
Kash
iD Mobile Employee
6 months ago
A
Newbie
alifrizzNewbie
asked in Ask a question.

having problems registering my pac cod

I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I’ve tried lower and upper case, but not working. Please can you help me

17
Kash
iD Mobile Employee
3 months ago
L
Newbie
LadygeeNewbie
asked in Ask a question.

Google Pixel 8 charger

My recent purchase for the Google Pixel 8 phone, arrived without a charger with a mains adapter.  Will it be delivered later?

8
Tom
iD Mobile Employee
5 months ago
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