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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4853 Topics

Kieran Reseigh
Newbie
Kieran ReseighNewbie
asked in Ask a question.

bill

I have just seen that you tried to take money from my account but when I check in the app it says it was received 

1
Tom
iD Mobile Employee
7 months ago
Rob Morrison
Newbie
Rob MorrisonNewbie
asked in Ask a question.

Making Extra Payments To Account

If i wanted to pay for, say the next 6 months upfront, or maybe the remainder of the contract upfront, would i be able to do this?

4
Tom
iD Mobile Employee
7 months ago
Phoenix Eales
Civilian
Phoenix EalesCivilian
asked in Ask a question.

trying to give my pac code

I have just taken out a SIM only contract with ID Mobile, how do i give them my pac code so i can switch my number over?

3
Tom
iD Mobile Employee
7 months ago
J
Rookie
jeanintheukRookie
asked in Ask a question.

Voice dropping from calls and can't ring phone with no VOLTE from SMARTY Network

I’ve been having an issue with your network for a while where I’m on a call and after a while the other person suddenly can’t hear me . Working out whether this is an issue with my phone , the network, or the person on the other end is what I’ve been trying to do for a while. I have recently had a new phone and it still does it and it has happened on several calls to other people. I have full 4G signal at my house and this has been happening for a while so it’s not due to work going on. Unfortunately I am going to change network to see if that solves it . I have had WIFI calling enabled and disabled which has made no difference and due to the signal being strong it wouldn’t have been using it anyway . The other issue is my son can't ring my Husbands phone (Sony XA2) who is also on ID Mobile from SMARTY mobile which also run on the Three network. My Husbands phone doesn't have voLTE . When my son rings it the call drops after a few seconds of ringing. If my son switches his phone to 3G

15
Kash
iD Mobile Employee
7 months ago
S
Newbie
sheilahNewbie
asked in Ask a question.

Continuing to be charged for old contract alongside new contract

Recently upgraded phone contract with iD in June. New direct debit set up and being paid. However previous monthly contract / direct debit continues to be debited from my bank account. I was advised at the time the old contract ends/rolls over to the new contract. Looking for old direct debit to be cancelled and refund of over payment. Thank you. 

6
Tom
iD Mobile Employee
7 months ago
A
Civilian
AntI28Civilian
asked in Ask a question.

Poor signal strength

Just popped the sim into my phone for the first time and am getting a download of 2.47 Mbps and upload of 0.09.  No VPN in use.  Tried it in 2 different phones (Samsung and Pixel 6) - similar speeds. Packet loss is 95% and it’s using a London mast (I’m in CB7).   Looks like coverage in our house doesn’t match the map. Has anyone ever seen an improvement, over time, when seeing these speeds? I’ll bin the sim if there’s no chance of improvement. I can’t be bothered to go through mindless troubleshooting questions that try to blame the phone or its settings when it’s the network coverage that’s poor.  

1
Tom
iD Mobile Employee
7 months ago
O
Rookie
onemeatRookie
asked in Ask a question.

Mr

I want to cancel my iD contract. I am with in the 30 day limit. Thank you

2
Tom
iD Mobile Employee
7 months ago
S
Rookie
SafaRookie
posted in Ask a question.

no service at all

Such a very bad service I just made complaint 11 days ago even I called yesterday they promised to call back with resolution but unfortunately never advise to make deal with them

1
Tom
iD Mobile Employee
7 months ago
S
Rookie
SafaRookie
posted in Ask a question.

very bad service

Such a very bad service I just made complaint 11 days ago even I called yesterday they promised to call back with resolution but unfortunately never advise to make deal with them 

7
Kash
iD Mobile Employee
5 months ago
Val Marley
Civilian
Val MarleyCivilian
asked in Ask a question.

phone NOT arrived

I placed Order Ref 128365875 and received email confirming order but have still not received update on the current situation of my order or when I can expect delivery.I was oridiginally advised this would be done within 24 hours but  days later I have not heard anything.Please can you let me know when I will recieve my order?If I do not receive within 7 days I will have to cancel the order, within the 14 days cooling off period. RegardsVal

1
Kash
iD Mobile Employee
7 months ago
K
Civilian
KatemcintyreCivilian
asked in Ask a question.

Reward for being referred not letting me submit account number.

Hi I'm currently not able to submit my account number in order for my referring friend and myself to claim curries reward.

1
Kash
iD Mobile Employee
7 months ago
Phil Leeder
Civilian
Phil LeederCivilian
asked in Ask a question.

No email received with ID mobile number

I’ve just received my SIM through the post, but I haven’t received any emails. I have my PAC but can’t go any further without the email. Can you please help?

2
Kash
iD Mobile Employee
7 months ago
nashby
Civilian
nashbyCivilian
asked in Ask a question.

EU Roaming

I currently have a 30gb data limit on a sim only contract and joined ID in April 2021. If I increase my data limit to, say, 100gb, will my EU roaming limit stay at 30gb in line with the fair usage policy or will it increase in line with my contract limit?

3
Kash
iD Mobile Employee
7 months ago
S
Newbie
samuellungu92Newbie
asked in Ask a question.

No service after the date of switch

I have chose the date of switch ( to keep my number)  to be yesterday, 4th September, i didn't bother to create before an account with them. Now I have no service on my sim, even its the next day after the switch day.  i can not register an account with them as when I insert my number and they send a text, I can not see it, as there is no service. I am losing previous time from work, its been the second day without a service on my phone. How can this be fix? 

2
Tom
iD Mobile Employee
7 months ago
Gav Peterson
Newbie
Gav PetersonNewbie
asked in Ask a question.

Transferring my nimber to iD

HiI was wondering if anyone could help please.I joined iD on Saturday morning and gave my PAC number during the online application.The switch date was set for this Wednesday 6th September. As I have my phone now, is there nothing I can do to bring this date forward i.e. apply through the app to transfer my number over with the PAC, or is it just a case of waiting until the date which was set on the online application.  Many thanks  Aaargh just saw the typo in the heading and I can’t change it 😂

2
Gav Peterson
Newbie
7 months ago
T
Newbie
Turps1987Newbie
asked in Ask a question.

Google Pixel 7a upgrade with Google Earbuds promo missing

I was offered a phone upgrade via the ID app which was a Google Pixel 7a phone with 25g data and unlimited texts and calls at £22.99pcm. It also suggested the promotion of receiving free Google Pixel Earbuds (Black) with the deal. I have posted the deal below. I thought it was a great deal so I have signed up to it. The phone arrived but with no Earbuds. I contacted the live chat for help and they sent me a link to a Pixel 7 phone and said that the deal is only with this so I don't qualify, however that isn't true as you can just select the 7a and the promotion still appears. Plus on the terms and conditions it also states on purchase of a Google Pixel 7a. Has anyone else been in the same situation? Seems false advertising to me. 

16
Kash
iD Mobile Employee
7 months ago
A
Newbie
AmyWhiNewbie
asked in Ask a question.

Upgrade pre order

I have pre ordered a new phone on upgrade which said it was available from 1/9. I have an order number but never received an email or anything else to confirm. I finally managed to get through to an agent on chat bot yesterday after lots of attempts to connect where the button never appeared. The agent said they could see my order and it would be delivered or I'd receive an update today as they don't do this on weekends. I haven't heard anything today and it hasn't been delivered. I've tried to connect to the chat bot to get an update but again it won't bring up the button to load it no matter what I try. Could anyone advise? Thanks in advance.

5
Tom
iD Mobile Employee
7 months ago
Mihai Pop
Newbie
Mihai PopNewbie
asked in Ask a question.

Creatine a new iD account

I received my phone today but my old phone number from previous network is going to switch in 3 days, should I wait until then to make my account on that number? or if I make my account today with the new number from iD and then when the old number gets switched to iD will it automatically change in my account too and will be able to use it to log in or i will have to keep using the originial number from iD to log in my account.

3
Tom
iD Mobile Employee
7 months ago
E
Newbie
Enver Cengiz
asked in Ask a question.

Poor signal.

Just started with id a couple of days ago. The signal is absolutely dreadful. And the mobile network is super slow. Even with 4g. Vodafone was much better. I am within my 14day cooling off period. How do I leave and can I stop my number from being transfered from Vodafone....or can I just transfer it back from ID to another company? 

6
Tom
iD Mobile Employee
7 months ago
Julie-Emma Pritchard
Newbie
Julie-Emma PritchardNewbie
asked in Ask a question.

Transaction Id

I have not received any sort of welcome email and so have no transaction id. I need this to transport my old number. 

1
Tom
iD Mobile Employee
7 months ago
MiraYor
Newbie
MiraYorNewbie
asked in Ask a question.

help! SIM card not working

Hi guys I have joined ID last week and activated my SIm and requested PAC after this was done on 29th of August issues started no mobile data cant make or receive calls after a few days on online chats as i cant even ring them ! They ve opened a ticket for technical support which was told that was resolved but nothing. Went down on Saturday to  Currys and got replacement SIM activated it and still NADA ! im starting to get fed up being on online chats every single day and nothing gets done . From Id community saw that my calls could be blocked somehow and phoned some wierd number and now i can call but cant receive calls and no mobile data whatsoever. Im starting to think there is no one in ID that knows what they are doing and why im having this problem and how to fix it .Please help!

1
Tom
iD Mobile Employee
7 months ago
Mark Wall
Newbie
Mark WallNewbie
asked in Ask a question.

no roaming

Thanks everyone - all v helpful. in the end I Had to delete previous providers APN setting and manually download iD APN settings. The iD Twitter response was v helpful. The customer service live chat was pretty poor. 

24
Mark Wall
Newbie
7 months ago
E
Newbie
Enver Cengiz
asked in Ask a question.

new account help

Hi, I recently switched over from Vodafone. When ordering my phone and sim plan, I entered my pac code. I have yet to receive any confirmation of switching my number from ID mobile. Switch date should be tomorrow? I have tried to register an account. It says my email address is already registered. I then try and log in to be told my plan ended more than six months ago and my account closed...please advise.

2
Tom
iD Mobile Employee
7 months ago
Lucy Culshaw
Newbie
Lucy CulshawNewbie
asked in Ask a question.

"Sorry, your user name or password wasn't quite right. Please try again" repeated error despite knowing my user email and password

I can’t login in to my account. I have tried updating my password many times, updating my browser etc. and it keeps coming up with the same error. When I try updating my password to the one it currently is it says I can’t change my pw to my existing pw...but then doesn’t seem to recognise this pw when I try and login again! How do I get out of this loop??

1
Tom
iD Mobile Employee
7 months ago
T
Newbie
Tezza71Newbie
asked in Ask a question.

Multiple contracts or family contracts

Hi I am looking to start 4 contracts at the same time, 1 for me, 1 for the wife, 1 for my daughter (over 18)  and 1 for my son  (under 16) I am currently with ID paying for my daughters contract phone and a SIM only for my son.Myself and my wife are with EE and our contracts have now completed.Do ID mobile do family contracts or give discount for multiple contracts take out at the same time?

8
Kash
iD Mobile Employee
7 months ago
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