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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4987 Topics

Nettie2012
Rookie
Nettie2012Rookie
asked in Ask a question.

billing

My monthly bill is £55.99 and I’ve just looked and they are taking £98 out of my bank from billing dates 26 Aug 2023 to 17 Oct 2023 ?? Last payment I had that they took out was in July 

7
Tom
iD Mobile Employee
7 months ago
Millie7972
Newbie
Millie7972Newbie
asked in Ask a question.

help with my arrears

Hi I owe to my old account but my account closed 6months ago how do I pay. I won't let me I to my acc

3
Tom
iD Mobile Employee
7 months ago
N
Newbie
Nicholas StrachanNewbie
asked in Ask a question.

Number Porting Delay - Day 5

I ported my number over from Three and this was supposed to be completed Monday 25/9.  As expected, my Three service was disconnected however my number never became active on my iD SIM.  Customer Support are being very vague and saying the issue is laying with Three. Three have assured me everything is done on their endBeen without use of my number for 5 days now, have contacted support numerous times with no answers and being told to wait a further 24-48 hours multiple times.  Can’t access work emails or send payments that require 2FA.  Have raised a complaint and requested a callback multiple times but keep being ignored. What am I to do?? Support team are not very understanding and there is no direct line to technical support. Frustration is high!! Was guaranteed it would be fixed by Wednesday but here is Friday and I’m still being ignored, great first impression to this company!

1
Tom
iD Mobile Employee
7 months ago
Codie Barrell
Newbie
Codie BarrellNewbie
posted in Ask a question.

moving to Australia

I have moved to Australia for a year and got a new sim with OPTUS. I am still paying for my ID mobile bill as well. Is there any way I can pause the contract and resume paying it again when I return home? Or even just pause for a few months? Thanks 

2
Tom
iD Mobile Employee
7 months ago
R
Newbie
RussellSNewbie
asked in Ask a question.

ID Mobile On Vodafone

Hi, I was wondering if someone could clear up some confusion I have please.I cannot remember exactly when I joined ID Mobile but it was a fair few years ago and still have the same SIM which is on the Vodafone network. I have just found out today that they now use the 3 network and not Vodafone any more. I don’t know when this change occurred but was wondering how this effects me still being on the Vodafone network.Also, is it possible to change my current Vodafone ID mobile SIM over to a 3 one. The reason I ask is that there is absolutely no Vodafone, o2 or EE signal at my house but there is a decent 3 signal so if I can change over it would be a great help. At the moment I have to use WiFi calling when at home. Thanks for any help.

4
Kash
iD Mobile Employee
7 months ago
P
Newbie
Paul_BNewbie
asked in Ask a question.

Need three sim cards

Need three sim cards but it seems I'm only allowed two as the third one gets cancelled.i have received two transaction numbers for the two sim cards but also received THREE Direct Debit reference numbers.As I'm changing three sims from PlusNet, i require three new sims and as this company does not wont to sell a third sim to me I need to cancel the two sims and three Direct Debits and find another supplier.Live Chat is not working. I would be great full If any one can help with this matter.

7
Kash
iD Mobile Employee
7 months ago
Zahid Naseem
Newbie
Zahid NaseemNewbie
asked in Ask a question.

Sim replacei3 times but still not working

Hi there I bought a new contract nearly 2 weeks ago, but the sim did not work, so went to currys they replaced it with new and it said "all done" sim will be activated in 1 hour. Waited all day but nothing happened. Next day went again to currys and went through the same drill. Waited again but nothing happened. I can't find any contact number to speak to ID mobile neither any shop. Don't know what to do.  

6
Kash
iD Mobile Employee
7 months ago
J
Newbie
Jolie DNewbie
asked in Ask a question.

anyone know why my phone has no calling network? i joined this month. data works fine but i cant receive or make calls

I can't call or receive calls.. not even to my voicemail! I just joined and don't understand what the issue is as data's working fin

1
Tom
iD Mobile Employee
7 months ago
K
Civilian
KyzaleightongeCivilian
posted in Ask a question.

payment

Hello I need to pay my bill tomorrow 

1
Tom
iD Mobile Employee
7 months ago
A
Newbie
aa6383ukNewbie
asked in Ask a question.

Cancel port request

Hi, I provided my id PAC code to another provider with a transfer date targeting 16th October.  Could you cancel the port request so my ID number doesn’t transfer?

2
Tom
iD Mobile Employee
7 months ago
G
Newbie
GwenlliantNewbie
posted in Ask a question.

Sim Card Not Arrived for 2 weeks

Hi, I ordered a sim only contract on 07/09/23 and the sim has not arrived. Account number: [REDACTED]Order reference: [REDACTED] Please could you send a new one? Thanks,Gwen

3
Tom
iD Mobile Employee
7 months ago
G
Newbie
GwenlliantNewbie
asked in Ask a question.

Sim Card Not Arrived for 2 weeks

Hi, I ordered a sim only contract on 07/09/23 and the sim has not arrived. Account number: Order reference:  Please could you send a new one? Thanks,Gwen

3
Tom
iD Mobile Employee
7 months ago
Michael Hicks
Newbie
Michael HicksNewbie
asked in Ask a question.

How can i prevent roaming in Turkey

I am going to Turkey next month and I want to prevent my phone from roaming. I don’t want to be charged for incoming calls or texts. How do I prevent this?if I disable roaming in my account in the ID mobile app will it prevent my phone latching onto a local Turkish airtime carrier when I’m there?I want to use only hotel WiFi and data-only calls eg WhatsApp audio or Messenger audiothanks in advance for any advice or instruction 

2
Tom
iD Mobile Employee
7 months ago
R
Newbie
rgasiorekNewbie
asked in Ask a question.

PAC transfer did not work despite assurance it would be fixed by EOB after a day of delay

Hello,I have scheduled last Friday a number transfer from EE to ID mobile using my PAC code.It was suppose to complete on Tue (26 Sept). It did not happen. I chatted to them today morning and I was told that this would be fixed by 4pm BST.It did not happen. Now I was ask to wait another 24h. I will. I will only because I am now a hostage - I cannot take back the PAC code and go no another provider which is what I would do straight away in this kind of situation. I cannot ether request a new PAC code so I have no option.Clearly ID mobile is under-resources if they cannot recover from small backlogs like that which just implies what will happen in a biggest disaster type situation which is worrying from a business continuity perspective. I started searching and found some articles here and some of recommendations were to wait for up to 7 days which is IMHO disrespectful to the clients of ID mobile. As well it’s hiding the fact that ID mobile is suppose the execute on the transfer within

3
Tom
iD Mobile Employee
7 months ago
RJ3
Civilian
RJ3Civilian
asked in Ask a question.

How do I cancel an upgrade?

I originally had a sim only deal with ID Mobile but decided to upgrade and get a phone deal. I ordered a phone but DPD can’t deliver it as it needs a signature and they can only deliver it during my work hours but I’m unable to take time off work. They won’t leave it at a pickup location, they won’t let me change the address, and since covid they said that no one is allowed to go to the depot to pick it up! So there’s no way I’m going to get my phone!I “spoke” to someone on Live Chat two days ago and they said that someone from the Complaints department would phone me in the next 48hrs but I’ve not had a call! I want to cancel the upgrade but I can’t see anywhere how to do that and Live Chat has been busy all evening so I can’t speak to anyone.Please can someone help as I’m really getting fed up with ID Mobile!?Thank you

2
Tom
iD Mobile Employee
7 months ago
Bikehavn
Civilian
BikehavnCivilian
asked in Ask a question.

How do I cancel an unactivated sim contract?

I received my new sim from ID but considering that:-PAC not working (i hadn’t previously used it)-customer service completely useless-impossible to registerI don’t want this thing anymore with a company unable to even activate my sim, so how do I cancel?Thanks

2
Tom
iD Mobile Employee
7 months ago
Daniel Lyons
Newbie
Daniel LyonsNewbie
asked in Ask a question.

newly joined with number switch

Hi I've just joined ID mobile after joining from Vodafone (sim only) and have changed over the sim to ID mobile. i am getting no network coverage at all? What do i do now as there doesn’t seem to be guide to help anywhere? Daniel

2
Tom
iD Mobile Employee
7 months ago
B
Newbie
Bnewman92Newbie
asked in Ask a question.

where is my contract?

Just got an iD sim only deal, but the service is terrible in my area. I want to cancel my contract in the cooling off period, but they are trying to charge me full cancellation price. So difficult to get through to someone and I cannot find a copy of my contract on the app or website. 

2
Tom
iD Mobile Employee
7 months ago
Laralike
Newbie
LaralikeNewbie
asked in Ask a question.

SIM for MiFi - unable to register for online account

I am using my new SIM in a Huawei MiFi device. It works fine but I cannot seem to register for an online account. This requires a text confirmation code which I can't receive because the SIM is not in a phone. Is there any way around this?

2
Tom
iD Mobile Employee
7 months ago
Florence.Oraelosi
Newbie
Florence.OraelosiNewbie
asked in Ask a question.

Unable to register, old sim turned off, no new sim received, now not contactable

I signed on with iD on 20/09/2023 and requested to keep my old number. Switching over was arranged for today, 26/09/2023. My old provider has disconnected my phone and iD has not migrated me to their network. I tried registering but it was sending the security code to the sim that had been disconnected and so I was not getting it.I need my phone for work and I am travelling in two hours and need to be contactable. This is urgent. I need phone contact restored as a matter of urgency. If I don’t get an answer in the next two hours, I would have no other option than to go back to my old provider.Thanks for any help that I can get in resolving this matter today.   

1
Kash
iD Mobile Employee
7 months ago
S
Newbie
sbs5482Newbie
asked in Ask a question.

Have NOT received SIM card, so please cancel my new contract/plan ASAP

I ordered my sim card (order ref 126601996) for a new monthly contract/plan 6 days ago and I still have NOT received it. The tracking record from DPD shows that the item was delivered but I couldn’t find it in my postbox or anywhere surrounding my living address. As a result, I would like to request to cancel my new contract/plan as soon as possible. Could you please help to get it resolved? I don't expect to make any payment for it since the sim has never been received by me.Many thanks. Look forward to hearing from you soon.

4
Kash
iD Mobile Employee
7 months ago
Emma Browne
Newbie
Emma BrowneNewbie
asked in Ask a question.

How to switch my number?

I am switching from three to ID mobile. I have entered my PAC code but it is coming up with an error message. I'm not sure what to do. 

5
Kash
iD Mobile Employee
7 months ago
T
Newbie
TomaszBNewbie
asked in Ask a question.

No 4G and 3G only averege to good

I’m in the process of switching from O2 to ID Mobile. Before I decided to buy iPhone 15 with SIM from ID Mobile I have checked the Network Coverage on your webpage for my area (EX34 8DH). It said that both 3G and 4G were good in my area outdoor and indoor.In reality there is no 4G reception neither at my postcode nor in entire Ilfracombe town and surroundings. Also 3G signal fades out in majority of indoor places that I checked.This means that the deal which I have go for to buy new iPhohe with 100GB of data is completely useless as I cannot use the data (3G even with good reception is not enough even for web browsing) and in many situations I can’t even use it make and receive phone calls. What options do I have? Can I revert switching process and return this iPhone with SIM for a full refund and go back to O2? Or can I keep the phone and get a partial refund to use it in another network?

3
Kash
iD Mobile Employee
7 months ago
Justin Daniels
Civilian
Justin DanielsCivilian
asked in Ask a question.

no 4g or 5g . only 1 bar 3g- 120db

HiGot my new ID sim today as i was fed up with EE ( signal 0 to 2 bars 4G)Coverage checker says I should get excellent signal indoors - I cant even get 4g only 3g H and H+ 1 bar (from -106 to -120db  3g utmsNo internet at all . everything time out. Phone is a s21 ultra  5gFor testing I have wifi off.Mobile data is on - Power save is off - Network set to 5g,4gLTE ,3g 2g . Is no way to force 4g 5g onlyCoverage is IP3 0 Status checker says no issues… very disappointing. :(

1
Kash
iD Mobile Employee
7 months ago
Bronwen Adams
Newbie
Bronwen AdamsNewbie
asked in Ask a question.

cant register on app as sim not activating.

I inserted my sim into a new phone 5 days ago and it’s still not activating. I can’t register on the app as unable to receive a code since my phone number is not working! Nightmare scenario! I cannot believe how difficult it is to just get a sim to work and get some help doing so. Meanwhile paying bills for nothing.

2
Tom
iD Mobile Employee
7 months ago
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