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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4989 Topics

Daryl OReilly
Newbie
Daryl OReillyNewbie
posted in Ask a question.

payment taken twice

Payment of my bill this month has been taken twice. I need the money returned to my bank account as soon as possible. 

1
Kash
iD Mobile Employee
8 months ago
T
Newbie
TigertilneyNewbie
asked in Ask a question.

Changed plan but not showing on account?

I changed my plan and received a confirmation message from ID mobile. I have also received a new SIM card, for some reason. However, on my account, the old plan is showing and there is no sign of the new one yet?How can I tell if my plan has been changed? Do I simply wait for the first bill, due on a different date from the date showing on the account with the out-of-date plan?What do I do with the new SIM? I wasn’t expecting a SIM card. I want to keep my number, just get more data and nothing else.

3
Kash
iD Mobile Employee
8 months ago
D
Newbie
Dee alex24Newbie
asked in Ask a question.

Port switch xompleted but old number cut off and ID Mobile number kept instead

I requested to keep my old number and today is switch day. Now my old number has been cut off and the new ID mobile wors instead. Can this be reversed? I want my old number, as requested.

21
Kash
iD Mobile Employee
8 months ago
J
Rookie
jeanintheukRookie
asked in Ask a question.

Voice dropping from calls and can't ring phone with no VOLTE from SMARTY Network

I’ve been having an issue with your network for a while where I’m on a call and after a while the other person suddenly can’t hear me . Working out whether this is an issue with my phone , the network, or the person on the other end is what I’ve been trying to do for a while. I have recently had a new phone and it still does it and it has happened on several calls to other people. I have full 4G signal at my house and this has been happening for a while so it’s not due to work going on. Unfortunately I am going to change network to see if that solves it . I have had WIFI calling enabled and disabled which has made no difference and due to the signal being strong it wouldn’t have been using it anyway . The other issue is my son can't ring my Husbands phone (Sony XA2) who is also on ID Mobile from SMARTY mobile which also run on the Three network. My Husbands phone doesn't have voLTE . When my son rings it the call drops after a few seconds of ringing. If my son switches his phone to 3G

15
Kash
iD Mobile Employee
8 months ago
Tim Norton
Newbie
Tim NortonNewbie
asked in Ask a question.

pac transfer time limit

i currently have an O2 sim along with my ID one but eventually want to transfer my number from my O2 to ID…..what is the time limit on this, as in could i do it 6 months down the line….please advise

3
Kash
iD Mobile Employee
8 months ago
S
Newbie
sn05ludNewbie
asked in Ask a question.

What happened to my number transfer?

I signed up with iD and recently requested a number transfer from ThreeI gave iD the PAC code and received a text on 9/9/23 saying that the switch date was 11/9/23Nothing happened on 11/9/23, Three disconnected my old sim 12/9/23 and now I’m stuck with the iD number Has this been ballsed up or what? 

1
Kash
iD Mobile Employee
8 months ago
P
Rookie
PACnotworkingRookie
asked in Ask a question.

PAC Switch. Old number has been lost.

I put in a PAC request to switch my old number from Three on Sunday 10th with a switching date of 12th Sept. It was accepted and I thought nothing more of it. I got a text from my old network that the switch had happened so I got rid of that SIM and assumed the iD Mobile SIM would work on my new number. I realised something was wrong when I tried to log into online banking and a PIN didn't come through and have found the number I wanted transferred across is disconnected. My ID SIM is working fine but on the number they gave me, not the one I wanted to transfer across. I contacted customer services and was batted off and told to wait until 6pm. Contacted them again after 6pm and have raised another ticket. Infuriating as I am currently changing jobs and awaiting calls from recruiters etc.   

1
Kash
iD Mobile Employee
8 months ago
R
Newbie
RebeccaB96Newbie
posted in Ask a question.

pay bill

I paid £172 of my bill in the hope that pays the rest of my bill until January. Can you confirm I won’t be charged until January 

1
Kash
iD Mobile Employee
8 months ago
Hbirdy
Newbie
HbirdyNewbie
asked in Ask a question.

trade in

I sent me phone in for a trade in and haven’t heard anything from them. how did I contact them about this.. it’s been weeks

1
Kash
iD Mobile Employee
8 months ago
Diane Crabtree
Civilian
Diane CrabtreeCivilian
asked in Ask a question.

received 2 sim cards ,only ordered 1

Hi they sent me 2 sim cards when I only ordered 1.Now they have set 2 accounts up.I've cancelled 1direct debit, but now they are putting me in the hands of the debt collectors. Cannot speak to anyone only automated chat.Hope someone can help?. Thanks jeff. 

2
Kash
iD Mobile Employee
8 months ago
Susie Nee
Civilian
Susie NeeCivilian
posted in Ask a question.

cannot make calls

I want to speak with someone as have been told I've reached my cap but have been in the UK 

2
Kash
iD Mobile Employee
8 months ago
Toni Lawes
Newbie
Toni LawesNewbie
asked in Ask a question.

no signal

I am not getting any phone signal but I do get 4g why is this? 

1
Kash
iD Mobile Employee
8 months ago
J
Newbie
JamesAndyNewbie
asked in Ask a question.

applying new plan to old number/SIM

I currently have a SIM only plan through ID. I found a better plan through uSwitch than was available through upgrading. After ordering, I've now learned that i can't transfer my old number to the new plan.My question is, can the new plan I've ordered be applied to my old SIM/phone number and that SIM used in the new phone?  I'd therefore not require the new SIM/phone number for the new phone?

4
Kash
iD Mobile Employee
8 months ago
V
Newbie
vinmccannNewbie
asked in Ask a question.

Network in Armagh

Hi, Ive been unable to connect to mobile data in most of my city. Is the Network down? I’m in Armagh, Northern Ireland. Thanks so much

2
Kash
iD Mobile Employee
8 months ago
S
Civilian
Sharmzy16Civilian
asked in Ask a question.

Can't login though details are correct

ID Mobile app does not recognize my login details. I have tried using the “forgot password/username” link but ID mobile does not recognize the my number and last name.How can I resolve this problem?

2
Kash
iD Mobile Employee
8 months ago
D
Newbie
Deb13Newbie
asked in Ask a question.

Googe play - charge to mobile

Hey,Can you use bill to mobile using ID mobile in Google play? I was able to with my previous provider but can only see a three mobile option now and when I click activate it comes up with an error. Many thanksDebbie

2
Kash
iD Mobile Employee
8 months ago
A
Newbie
aidanlnNewbie
asked in Ask a question.

Unable to Change Plan

Hi,I recently wanted to increase my data by changing plan. I didn't realise you could do that through the app, so I gave it a go. Turns out that unlimited data is only 50p more expensive than my current plan, so I tried to confirm the plan change. Every time I've tried (on both the site and app), I'm given a generic error. So I tried to contact ID Mobile support. They said I have no plans to change to, even though I meet all of the eligibility criteria. Both agents I contacted gave different reasons. One said wait another 30 days, another said my contract is too close to its end. Neither are mentioned in ID's documentation. Some key facts:- I've been on a contract since 2021- The plan I am upgrading to is more expensive than my current one- I have tried through both the website and app- Support have referred me to complaints as they cannot adjust my plan on their endAny help or advice would be greatly appreciated! 

4
Kash
iD Mobile Employee
8 months ago
Jochen Weiss
Newbie
Jochen WeissNewbie
posted in Ask a question.

payment of a bill

how can I pay a bill manually? Nedd to know your IBAN.

5
Kash
iD Mobile Employee
8 months ago
Brian Bird
Newbie
Brian BirdNewbie
asked in Ask a question.

Wifi hotspots

Hi everyone.Is there any way to boost tethered hotspot. We are in a holiday static caravan in Heacham Norfolk & swapped to ID as reception supposedly better than ee. However still not able to get Prime or Netflix etc. Any Ideas.Phone is a Google Pixel 7

5
Kash
iD Mobile Employee
8 months ago
Saralee
Newbie
SaraleeNewbie
asked in Ask a question.

SIGNAL STRENGTH DIRE

I have the worst signal going, I use an unlimited in a router as my internet and have a good router and even an omni Ariel booster. Netflix buffers no matter the weather and I'm sick of it but I can't seem to speak to a sodding human! What do you do? The signal checker says it's awesome signal but it bloody isn't!!! 

5
Kash
iD Mobile Employee
8 months ago
Olivier Catel
Newbie
Olivier CatelNewbie
asked in Ask a question.

Switching date: No porting date selected

Good afternoon!When I registered for ID Mobile I asked for a switch and selected a date, but in my welcome email it says "Switching date: No porting date selected". I've tried to make the switch on the website but it says there's an error. How can I check that the porting will actually take place? Thank you. OC

2
Kash
iD Mobile Employee
8 months ago
J
Newbie
jjj333Newbie
asked in Ask a question.

Unable to register

Hello, I'm unable to register my account. When I click the "Register" tab at https://my.idmobile.co.uk/ the page starts loading again and just hangs forever. Already tried in two different browsers (Firefox and Safari). What should I do?

5
Kash
iD Mobile Employee
8 months ago
P
Newbie
paula.boardmanNewbie
asked in Ask a question.

referring my daughter

.my daughters current contract comes out of my account and her contract is in my name. I want to refer her to ID and keep her direct debit coming out of my account is this possible. I am a ID customer already

1
Kash
iD Mobile Employee
8 months ago
S
Civilian
SagheCivilian
asked in Ask a question.

3year address history requirement for international students

Hi, I am an International student, been in the UK for a year now so I do not have 3years worth of address history. I would like to get on the 1 month sim only plan. Is it possible or am I only eligible for the pay as you go plans?

4
Kash
iD Mobile Employee
8 months ago
M
Newbie
maxsaint71Newbie
asked in Ask a question.

recovering my username and password doesn’t work

Hi, I can’t remember my password but when I ask to reset it and add my number, email and DOB that doesn’t work either.please help!

1
Kash
iD Mobile Employee
8 months ago
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