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account with no linked number

  • 16 November 2020
  • 1 reply
  • 25 views

Connorcleg2020
Community Member

Hi I have been charged each month £30 but to sign in to see how much I owe outstanding it asks for a number I don’t have or email etc so how do I speak to someone other than an automated line I can’t get through 

Best answer by Kevin M

Hi there @Connorcleg2020 

Is this from a 24-month phone contract you had with us?  Or is this for a Data-Only SIM?

You should have had an email or paperwork around the time of purchase detailing your phone number and such if that’s what you’re looking for here?

Might be worth searching for “iD Mobile” in your emails, and checking the Spam/ Junk folder too.

If you still need further help, either contact our Live Chat Team -or- let us know here and we'll assist further.

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1 reply

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • November 22, 2020

Hi there @Connorcleg2020 

Is this from a 24-month phone contract you had with us?  Or is this for a Data-Only SIM?

You should have had an email or paperwork around the time of purchase detailing your phone number and such if that’s what you’re looking for here?

Might be worth searching for “iD Mobile” in your emails, and checking the Spam/ Junk folder too.

If you still need further help, either contact our Live Chat Team -or- let us know here and we'll assist further.