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Cancel Contract and Complain re Engagement


How to I cancel my contract for a phone not used for years yet I receive monthly letters for threatening legal action if the bill is not paid? I cannot get through to anyone to cancel and there’s no where online to cancel. Also how do I complain/receive recommence for this given providers are required by law to make this easily accessible?
Many thanks. 

Best answer by Ryan

Hi Ross,

We’re sorry to hear about that. The quickest way to cancel your plan is by logging into your account online or through our app to request a cancellation of your plan. Alternatively, you can contact our Live Chat Team here to request a cancellation, they can also note your complaint too. Please let us know if you have any trouble with using this service.

Thanks,
Ryan

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3 replies

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • August 10, 2020

Hi Ross,

We’re sorry to hear about that. The quickest way to cancel your plan is by logging into your account online or through our app to request a cancellation of your plan. Alternatively, you can contact our Live Chat Team here to request a cancellation, they can also note your complaint too. Please let us know if you have any trouble with using this service.

Thanks,
Ryan


  • Community Member
  • 0 replies
  • October 14, 2020

 

I was so disappointed with ID when I tried every way to contact them after I got out of stock message and tried to cancel. I gave them a minus if possible rating on Trust Pilot. I then got a message From Ryan I replied informing him of the bad customer service. I have had no reply and not received my £19.99 up front payment .Managed to get a phone no problem next day from   3  after speaking to a human and not a machine.


  • Community Member
  • 0 replies
  • October 14, 2020

 

I was so disappointed with ID when I tried every way to contact them after I got out of stock message and tried to cancel. I gave them a minus if possible rating on Trust Pilot. I then got a message From Ryan I replied informing him of the bad customer service. I have had no reply and not received my £19.99 up front payment .Managed to get a phone no problem next day from   3  after speaking to a human and not a machine.