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Cancelling data-only SIM with no phone number (and not regsitered on app)

  • 13 October 2020
  • 1 reply
  • 19 views

Richard-RS
Community Member

I need to cancel sim only data only contract, but do not have the app, am not registered on the website and, as its a data sim, I do not have the SIM’s phone number (I no longer even have the SIM in fact). I have the original Identification Number and Reference number from when the contract started in 4/2019. How do I cancel without simply stopping the DD.

Best answer by Ryan

Hi @Richard-RS,

The best route to cancel your Data SIM only plan is by contacting our Live Chat Team here however we will also PM you now to offer further support.

Ryan

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1 reply

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • October 14, 2020

Hi @Richard-RS,

The best route to cancel your Data SIM only plan is by contacting our Live Chat Team here however we will also PM you now to offer further support.

Ryan