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credit file problem


Hi, 

 

I have tried to contact you regarding an old account on my credit file and how to get in touch about paying this and nobody can help me. I need to get this paid. Can somebody get in touch via pm to help me out 

Best answer by Mohammed

Hello @Dxarcher,

I can see we’re already dealing with this via a different topic and have PMed you.

I’ll merge these two topics together now.

 

Mohammed

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5 replies

  • Author
  • Community Member
  • 0 replies
  • October 23, 2020

Hi, 

 

I have tried to contact you regarding an old account on my credit file and how to get in touch about paying this and nobody can help me. I need to get this paid. Can somebody get in touch via pm to help me out 

 

MERGED


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • October 25, 2020

Hi there @Dxarcher 

Is it that there is an outstanding balance on an account from other 3 months ago?  If that is the case, then you should likely have had letters or emails or calls too potentially from a Debt Recovery Service who will at this stage be pursuing that unpaid balance.

If you contact them directly, they should be able to assist you whether you’re looking to pay off the complete balance -or- set up a payment plan with them.

If you need further help, or have no idea who that company to contact is, then please contact our Live Chat Team -or- let us know and we’ll send you a private message to help further.


  • Author
  • Community Member
  • 0 replies
  • October 25, 2020

Hi Kevin, can you send me a private message Please 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 27, 2020

Hi @Dxarcher,

 

Sure thing, we’ll drop you a a PM now to have this looked into.

 

Will

 

MERGED


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 28, 2020

Hello @Dxarcher,

I can see we’re already dealing with this via a different topic and have PMed you.

I’ll merge these two topics together now.

 

Mohammed