Skip to main content
Solved

Daughters lost phone

  • 13 October 2020
  • 1 reply
  • 20 views

Puddled69
Community Member

Need to personally speak to someone about daughters lost phone.  I pay for both mine and hers but she did not register online and can’t remember passwords etc.  Thanks

Best answer by Ryan

Hi @Puddled69,

I am sorry to hear about her phone! To quickly block it, you can call our automated line on 0333 003 7777 from a landline or other mobile (Charges may vary) and choose option 5. You can also chat to our Live Chat Team here to report it lost and to obtain a new SIM card. Be sure to enter her number when asked during the call.

Please let us know if you need further help with this situation.

Ryan

View original
This topic has been closed for comments

1 reply

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • October 14, 2020

Hi @Puddled69,

I am sorry to hear about her phone! To quickly block it, you can call our automated line on 0333 003 7777 from a landline or other mobile (Charges may vary) and choose option 5. You can also chat to our Live Chat Team here to report it lost and to obtain a new SIM card. Be sure to enter her number when asked during the call.

Please let us know if you need further help with this situation.

Ryan