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Have been stranded abroad due to Covid-19 just arrived in the UK


DodoIsaacs
Community Member

Hello

Best answer by Will

Hi @DodoIsaacs,

 

I’ll drop you a Private Message now so that we can get an agreement set up for you.

 

Will

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5 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 17, 2020

Hello @DodoIsaacs,

 

Is there anything you needed help with? Could you please provide a bit more information into your query.

 

Mohammed


DodoIsaacs
Community Member
  • Author
  • Community Member
  • 0 replies
  • August 17, 2020

Hello there again what I'm saying is I have been abroad stranded due to Covid-19 restrictions as many countries went into lockdown. I've been trying to get hold of ID personnel so that I explain. This led to me failing to pay my accounts and I haven't been working for 5 months but fortunately I just managed to get a repatriation flight to the UK therefore promise to start to pay on my pay day


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • August 19, 2020

Hi @DodoIsaacs,

 

Have you still got access to your services or have you been cut off due to the failed payments? Please let us know either way, and if you have had restrictions placed on the line, we’ll work to have them removed.

 

Will


DodoIsaacs
Community Member
  • Author
  • Community Member
  • 0 replies
  • August 19, 2020

Not yet but have received numerous letters which I found upon arrival in the UK just finished my 14 days quarantine. Have tried calling ID customer service so that I speak to a member of staff but couldn't manage. I really want to get hold of them so that I let them know that will start paying end of October. Will pay the whole balance for the 2 phones I got that is being S10+ and Huawei. 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • August 20, 2020

Hi @DodoIsaacs,

 

I’ll drop you a Private Message now so that we can get an agreement set up for you.

 

Will