I am ensuring on behalf of a family friend she is not very technical and has recently lost her phone, she has a pay monthly deal with idmobile and wants to know how to get a replacement sim, or if needs be to cancel.
Solved
How can a replacement SIM be obtained?
Best answer by Mohammed
Hello
Thanks for contacting us.
She’ll need to contact us herself which she can do via the Community and we can issue a replacement SIM to her.
Alternatively, via our website, she can speak to our Live Chat Team to submit this request (or cancel).
Hope that answers your question.
Mohammed
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