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How can a replacement SIM be obtained?


I am ensuring on behalf of a family friend she is not very technical and has recently lost her phone, she has a pay monthly deal with idmobile and wants to know how to get a replacement sim, or if needs be to cancel.

Best answer by Mohammed

Hello @Kboardman,

Thanks for contacting us.

 

She’ll need to contact us herself which she can do via the Community and we can issue a replacement SIM to her.

Alternatively, via our website, she can speak to our Live Chat Team to submit this request (or cancel).

Hope that answers your question.

 

Mohammed

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3 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 13, 2020

Hello @Kboardman,

Thanks for contacting us.

 

She’ll need to contact us herself which she can do via the Community and we can issue a replacement SIM to her.

Alternatively, via our website, she can speak to our Live Chat Team to submit this request (or cancel).

Hope that answers your question.

 

Mohammed


  • Author
  • Community Member
  • 0 replies
  • October 13, 2020

She is not very technical and no longer has a phone or credit/internet to do so, which is why she had asked me to do this in her behalf.


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 15, 2020

Hi @Kboardman 

 

If you could show her what she needs to do, we’ll pick this up as soon as we hear from the account holder.

 

Will