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I need a replacement SIM card


Hiya I need to order a replacement sim for my son,iv had to cancel the direct debt as I have been being charged and couldn't use the service. I would like a replacement sim so we can start using it.

Best answer by Mohammed

Hello @A1fromda9,

We’ll get a PM sent over to you so we can issue a replacement SIM.

Cancelling a Direct Debit will not resolve matters as this will only negatively impact you if payments are not upkept.

 

Please check your PMs.

 

Mohammed

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2 replies

  • Author
  • Community Member
  • 0 replies
  • October 13, 2020

I have been locked out of the app and it won't let me rest anything as it keeps saying it will send a message to the sim.


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 15, 2020

Hello @A1fromda9,

We’ll get a PM sent over to you so we can issue a replacement SIM.

Cancelling a Direct Debit will not resolve matters as this will only negatively impact you if payments are not upkept.

 

Please check your PMs.

 

Mohammed