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live chat not showing

  • 12 September 2020
  • 3 replies
  • 206 views

How is there no customer service number to speak to someone, just a automated message to use the live chat that isn't there when I go on the contact page? I have been trying for around a week now

Best answer by Kevin M

Hi there @Jerone 

Sorry for not catching this post sooner.

Could you let us know what you’re looking for help with?  We’ll be more than happy to help here with anything.

 

The Live Chat button tends to show up a few minutes after sitting on the Contact Us page of our website, though the availability can vary over the course of the day.

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3 replies

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • September 15, 2020

Hi there @Jerone 

Sorry for not catching this post sooner.

Could you let us know what you’re looking for help with?  We’ll be more than happy to help here with anything.

 

The Live Chat button tends to show up a few minutes after sitting on the Contact Us page of our website, though the availability can vary over the course of the day.


Henry esq
Community Member
  • Community Member
  • 0 replies
  • September 15, 2020

Wow, I have just joined this jolly group of I. D. ers, My bill payments not going through, can't contact anyone from I. D. to talk to and I getting very frustrated with the whole businessshabang? Help!. 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 16, 2020

Hello @Henry esq,

Have you checked the iD app to ensure that the Direct Debit is set-up?

You can set this up if not, or make a manual payment via card also.

 

Mohammed