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lost phone cant access help

  • 12 October 2020
  • 1 reply
  • 105 views

Phone has been lost and cant seem to get through to anyone to figure out options! I cant log into anything as I didnt sign up to website and cant access any codes sent to the phone as its lost.

 

Please help!

Best answer by Ryan

Hi @Kayw123,

I am sorry to hear about this! The only other way to obtain a security code is by contacting our Live Chat Team here so that they can give you a code in real-time after you request it.

We will PM you now to issue you with a new SIM card and in the meantime, please call 0333 003 7777 from another phone if you can to report your phone as lost/stolen. You’ll need option 5.

Ryan

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1 reply

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • October 13, 2020

Hi @Kayw123,

I am sorry to hear about this! The only other way to obtain a security code is by contacting our Live Chat Team here so that they can give you a code in real-time after you request it.

We will PM you now to issue you with a new SIM card and in the meantime, please call 0333 003 7777 from another phone if you can to report your phone as lost/stolen. You’ll need option 5.

Ryan