Skip to main content
Solved

My Old Phone


Will my old phone be locked? My son has lost his phone (O2) and needs one for work.

Best answer by Kevin M

Hi @jeanie46 and welcome to the community here.

Is the old phone you have one from ourselves? If so, it's most likely to be unlocked, unless it's one of the older iPhones.

If it is one of the older iPhones though, then you should easily be able to request an unlock code from our Customer Services Team

Kevin
View original

3 replies

Gregor
Helpful
 Contributor
  • Helpful
 Contributor
  • 1061 replies
  • December 9, 2018
The best option is to put his O2 sim into your old phone and see if it works.

If it won't work then you can contact live chat team using this link

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • December 12, 2018
Hi @jeanie46 and welcome to the community here.

Is the old phone you have one from ourselves? If so, it's most likely to be unlocked, unless it's one of the older iPhones.

If it is one of the older iPhones though, then you should easily be able to request an unlock code from our Customer Services Team

Kevin

  • Author
  • Active Contributor
  • 16 replies
  • December 12, 2018
Thank you - that's a big help. My phone is from you and I got in 2016.

Reply.