Skip to main content
Question

OTP Messages are slow


  • Community Member

HI new customer I'm not receiving OTP until 24hours later  this from paypal (so 10 mins is already up)also happening with master card

This topic has been closed for comments

3 replies

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • October 14, 2020

Hi @Lyn,

We are sorry to hear about this! Do you see any issues with other messages being slow too? It might be either a coverage-related issue if they are coming through late or the OTP service provider could be having issues.

Ryan


  • Author
  • Community Member
  • 0 replies
  • October 14, 2020

Hi Ryan still taking more than 24 hours to come through, bank , PayPal, also missed call message from yesterday only came through this afternoon. Contacted PayPal suggested calling provider as it’s a problem that’s only arisen since I changed provider


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 16, 2020

Hi Lyn,

 

Have you recently brought a new number over to us? if so, how long ago was it you did so?

 

Will