Skip to main content
Solved

PAC Code Problem


Show first post
This topic has been closed for comments

41 replies

  • iD Mobile Employee
  • 1428 replies
  • June 8, 2020

Hi @Sarahk 

Welcome to iD Community.

Have you received a PAC and you want a new PAC?

Have you tried contacting our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.

If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl


Ash2897
Community Member
  • Community Member
  • 0 replies
  • August 15, 2020

I’m having this issue also.


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • August 16, 2020

Hi @Ash2897 

 

I’ll drop you a Private Message now to get this sorted.

 

Will


  • Community Member
  • 0 replies
  • December 2, 2020

I have the same problem, trying to leave my number can’t be ported as the pac code given is for Giff gaff. Now paying for 2 sims! Please help.


  • Community Member
  • 0 replies
  • December 3, 2020

Having exactly the same problem - have requested a PAC from iD and I just get a VUK (Vodafone) PAC sent back - the one I used to move over to iD.  Can anyone on this thread indicate how the problem was solved.  Chat agents not available, despite it being within the normal Mon-Fri opening hours


  • Community Member
  • 0 replies
  • December 3, 2020
tigerfish wrote:

Having exactly the same problem - have requested a PAC from iD and I just get a VUK (Vodafone) PAC sent back - the one I used to move over to iD.  Can anyone on this thread indicate how the problem was solved.  Chat agents not available, despite it being within the normal Mon-Fri opening hours

Jezwillmar wrote:

Right, I’ve tried using chat on a Mac instead of my phone and got through. I also emailed and just received a reply.

I now have a PAC code and on hold with EE To see if it works…..

 

PAC Code worked phew. Let’s hope they stop taking payments…..


  • Community Member
  • 0 replies
  • December 3, 2020

Thanks, will try that email


  • Community Member
  • 0 replies
  • December 3, 2020
tigerfish wrote:

Thanks, will try that email

Try chat online tomorrow in the hours on a PC or Mac. I connected straight away. Was sorted in 5 minutes. Tried for 3 days on mobile never worked


  • Community Member
  • 0 replies
  • December 3, 2020

Top tip on using a proper computer - had been using iPad, but getting further on my Mac


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • December 12, 2020

Hi @tigerfish,

 

Are you all sorted now, or do you require any assistance?

 

Will


  • Community Member
  • 0 replies
  • December 12, 2020
Will wrote:

Hi @tigerfish,

 

Are you all sorted now, or do you require any assistance?

 

Will

Apologies I thought you were talking to me.


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • December 19, 2020

Hi there @Jezwillmar 

If you’ve got a PAC (code), used that, and the number has moved over to another provider now.

Then that will mean all is disconnected on our side and the account is closed.

If you have any final bill to pay that would be showing on your iD Mobile account (if you log in there) and it would automatically come out 14-days later via Direct Debit.


  • Community Member
  • 0 replies
  • January 21, 2021

As others, I have requested a PAC code due to no signal in my house and all I get is the PAC code I gave idMobile when I joined. Please send me details of how to get an idMobil PAC code quickly.

As a cancer patient running outside checking for calls or messages is not ideal. 


  • Community Member
  • 0 replies
  • January 21, 2021
Des Cross wrote:

As others, I have requested a PAC code due to no signal in my house and all I get is the PAC code I gave idMobile when I joined. Please send me details of how to get an idMobil PAC code quickly.

As a cancer patient running outside checking for calls or messages is not ideal. 

Hi I managed to resolve this with an online chat. It didn’t work from on my phone but did from a computer. Good luck and get well soon.


  • Community Member
  • 0 replies
  • January 21, 2021

Fingers crossed🤞regarding PAC.

Unfortunately the other is terminal 😕


Michelle
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • January 25, 2021

Hi @Sarahk 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle