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Payment doesn't work, no one cares


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Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • February 17, 2021

Hi @user2021,

 

It doesn’t really matter what I think. Have you tried refreshing it?

 

Will


user2021
Active Contributor
  • Author
  • Active Contributor
  • 81 replies
  • February 17, 2021

@Will i see "The requested URL was rejected. Please consult with your administrator." again instead of the website. 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • February 18, 2021

Hi @user2021,

 

Is it like that on multiple devices and browsers? Are you using data or WiFi?

 

Will


user2021
Active Contributor
  • Author
  • Active Contributor
  • 81 replies
  • April 30, 2021

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.


user2021
Active Contributor
  • Author
  • Active Contributor
  • 81 replies
  • May 1, 2021
user2021 wrote:

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.

Congratulations ID Mobile! You won! 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 2, 2021

@user2021,

We can’t see any issues with the website.

It’d only display this way if the site didn’t fully load therefore showing just the raw text.

 

Mohammed

 


user2021
Active Contributor
  • Author
  • Active Contributor
  • 81 replies
  • May 13, 2021

Mixed messages delivering doubts and chaos.

 

Txt message just received from ID:

 

You've now used 100% of the data included in your bundle. Data usage will now be charged 10.24p for every 1MB you use. That means for 100MB of data, you'll be charged £10.24. Please note: you won't spend more than your Bill Cap if you have one set. Use the iD Mobile app or My Account online to view your account.

 

 

However my allowance shows that I still have around 60% data allowance left in the current billing period.

 

Why are you introducing chaos and miscommunication again?

@Will 


user2021
Active Contributor
  • Author
  • Active Contributor
  • 81 replies
  • May 13, 2021

I think your outbound communication with the customers is out of control. You are not capable of communicating in clear way to deliver precise and accurate information. You are going to win the title of worst experience again in 2021. 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • May 15, 2021

Hi @user2021,

 

Have you purchased any data add-ons recently?

 

Will


Peter Harrison
New
 Contributor

£2000


Peter Harrison
New
 Contributor

7078 £20000


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 16, 2021

Hi @Peter Harrison,

 

What are you trying to do?

 

Will