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Question

Proof of purchase


All I need is a proof of purchase for phone insurance. 5 days and still waiting. Passed from pillar to post. Is it that difficult to send an mail?

4 replies

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • April 9, 2019
Hi @Magchip,

The phone insurance would be provided by Team Knowhow, so to obtain a proof of your insurance policy, you would need to get in contact with Team Knowhow for this documentation to be sent to you.

Please click this link in order to find ways to obtain the documents you need.

Ryan

Sue Hember
Community Member
  • Community Member
  • 0 replies
  • June 25, 2020

Help me please. I need proof of purchase for insurance... Not with team know how


Sue Hember
Community Member
  • Community Member
  • 0 replies
  • June 25, 2020

I have tried phoning and I hope someone can send it via email to me


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • June 26, 2020

Hi @Sue Hember,

You can contact our Live Chat Team who are able to assist with account-related support. They will be able to take some details and supply you with a proof of purchase if you bought your phone from us directly. For purchase from Carphone Warehouse, you would need to contact them here.

Ryan