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Question

Transferring old ID number (from lost SIM) to new ID SIM (with different number)


I got an ID about 18months ago - so all my contacts use this number.

I didn’t register for an online account. No need - or so I thought, and for 18months I was right!

Now I am sad! (replace this with your favourite profoundly bad language born of frustration)

Since then I lost my phone. Ive replaced the phone. But since I didn’t have an online account I couldn’t cancel SIM or get a PUK code - and you CANNOT TALK to ANYBODY on the PHONE or LIVECHAT! How do I transfer my number from my lost SIM to my new SIM?? 

10 replies

  • Author
  • Community Member
  • 0 replies
  • September 15, 2020

How long does it normally take for ID employee to reply to these? I’m posting this to see if I get an email when someone replies. 

There is NO LIVE CHAT here:

https://www.idmobile.co.uk/help-and-advice/contact-us


  • Author
  • Community Member
  • 0 replies
  • September 15, 2020

Question 2

How do I get a replacement SIM sent out to my address - I need to check you have the right address for me. (Direct Debit still active)

And cancel (for a full refund) the SIM I was just FORCED to buy just to get on to this forum!

Poor business practices is you ask me.


  • Author
  • Community Member
  • 0 replies
  • September 15, 2020

Question 3

How do I get a PUK / PAC code so I can simply get my number transferred to another network?


  • Author
  • Community Member
  • 0 replies
  • September 15, 2020

Hello?

 


  • Author
  • Community Member
  • 0 replies
  • September 15, 2020

Hello : /

 


  • Author
  • Community Member
  • 0 replies
  • September 15, 2020

  • Author
  • Community Member
  • 0 replies
  • September 16, 2020

Hello? I’d simply a replacement SIM but have no online account, and without a SIM no way of creating one! Could somebody please respond the new SIM I bought is 07861269565 pls DM me.


  • Author
  • Community Member
  • 0 replies
  • September 17, 2020

Hi could someone please contact me w/ regard to this: 07861269565

Thanks


  • Author
  • Community Member
  • 0 replies
  • September 19, 2020
blackcurrant wrote:

How long does it normally take for ID employee to reply to these? I’m posting this to see if I get an email when someone replies. 

There is NO LIVE CHAT here:

https://www.idmobile.co.uk/help-and-advice/contact-us

If you TURN OFF VPN for the Livechat button to appear!

I went in to Carphone warehouse and they had a button - it took some investigation to find this out!!


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • September 23, 2020

Profound apologies for no one having caught this one sooner @blackcurrant 

We try to work the oldest replies to the newest, and somehow with the replies from yourself it had been marked as resolved.

We’ve sent you a private message on here so that we can help you with any account-related queries.  If you could respond to that message (click your profile > inbox) we’ll be happy to help further here.

We’ll ensure you’re credited back for that SIM you had to buy at a Carphone Warehouse too.