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Unable to send SMS messages from UK to France

  • 16 November 2020
  • 1 reply
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I’m unable to send any SMS messages to my brother’s French mobile even though roaming and International are active on my account. There’s no error code. It just says “Not delivered”. Any ideas? Thanks

Best answer by Kevin M

Hi there @robspratt sorry we’ve not been able to get to this one sooner.

In regards to texting internationally, you would need to ensure you don’t have a spending cap on your account.  As texting France would not be free.  That’s considered calling/ texting internationally, and not inclusive roaming.

Prices here: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

Another thing to consider too would be to ensure you have the right international dialling code ahead of the number, more details on that in the link above too.

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Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • November 22, 2020

Hi there @robspratt sorry we’ve not been able to get to this one sooner.

In regards to texting internationally, you would need to ensure you don’t have a spending cap on your account.  As texting France would not be free.  That’s considered calling/ texting internationally, and not inclusive roaming.

Prices here: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

Another thing to consider too would be to ensure you have the right international dialling code ahead of the number, more details on that in the link above too.