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Question

upgrade not confirmed

  • 16 November 2020
  • 1 reply
  • 12 views

  • Community Member

I have upgraded my plan and the money has left my account but I haven’t received any confirmation from ID about it. Has anyone experienced anything similar? Do I need to re-order the upgrade.

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1 reply

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • November 23, 2020

Hi @Tmcd,

I am sorry to hear about this; have you received your upgrade since creating your post? If not please let us know and we will look into this further.

Ryan