Skip to main content
Solved

No mobile data connection at home


I'm hoping this will get resolved somehow as at present I have no mobile data what so ever and never have since joining ID when I'm at home which is quite frustrating especially if the Internet goes down then I have no access to the Internet at all. 

 

This appears to mostly affect the RG21 5GX area as around 95% of the time when commuting I have either 4G/5G access most places I go.

 

 

Best answer by andewhite

Mdm1982 wrote:

I'm hoping this will get resolved somehow as at present I have no mobile data what so ever and never have since joining ID when I'm at home which is quite frustrating especially if the Internet goes down then I have no access to the Internet at all. 

 

This appears to mostly affect the RG21 5GX area as around 95% of the time when commuting I have either 4G/5G access most places I go.
 

Have you tried the iD WiFi Calling service at home, @Mdm1982

If your handset is supported on the iD network for WiFi Calling and you have home Wi-Fi network, it may be the solution.

This discussion might help if you’re able to use WiFi Calling.

🤞

View original

10 replies

Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 1724 replies
  • July 24, 2024

Hey @Mdm1982,

Looks like you live in an area of limited mobile coverage and infrastructure across all UK networks. Unfortunately, unless our network partner 3UK build some more infrastructure in your area, it is unlikely to significantly improve.

Thanks.


  • Author
  • Active Contributor
  • 5 replies
  • July 24, 2024

I see that's a shame. I just about get two bars with my O2 sim here. 

 

Guess I have to keep my O2 sim for now. 

 

 


Jess2
New
 Contributor
  • New
 Contributor
  • 1 reply
  • July 24, 2024

The coverage is shocking, I got two phone contracts for me and my partner we have no signal anywhere internet doesn't work hardly anywhere phone calls don't even come through it just appears as a missed call most of the time but is ringing on the other end! 😢


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 11680 replies
  • Answer
  • July 25, 2024
Mdm1982 wrote:

I'm hoping this will get resolved somehow as at present I have no mobile data what so ever and never have since joining ID when I'm at home which is quite frustrating especially if the Internet goes down then I have no access to the Internet at all. 

 

This appears to mostly affect the RG21 5GX area as around 95% of the time when commuting I have either 4G/5G access most places I go.
 

Have you tried the iD WiFi Calling service at home, @Mdm1982

If your handset is supported on the iD network for WiFi Calling and you have home Wi-Fi network, it may be the solution.

This discussion might help if you’re able to use WiFi Calling.

🤞


Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 1724 replies
  • July 25, 2024

@Jess2 what does our Coverage Checker suggest you should expect? https://www.idmobile.co.uk/help-and-advice/coverage Thanks.


  • Author
  • Active Contributor
  • 5 replies
  • July 25, 2024

@andewhite

 

Yes I use WiFi calling already that is relatively good for calls but if my Internet goes down for any reason then I'd be a bit stuck and if I didn't have my O2 sim still I wouldn't be able to access anything Internet related.

 


  • Active Contributor
  • 11 replies
  • July 25, 2024

coverage with ID Mobile I find is shocking, even when you’re supposed to be in a well coverage area according to their checker.  ID Mobile don’t care


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7745 replies
  • August 3, 2024

Hi @Lorraine72,

Have you checked the coverage and network coverage in your area?

I would also advise to test the SIM in another handset incase the handset is the issue.

 

Kash


  • Active Contributor
  • 11 replies
  • August 5, 2024
Kash wrote:

Hi @Lorraine72,

Have you checked the coverage and network coverage in your area?

I would also advise to test the SIM in another handset incase the handset is the issue.

 

Kash

Yes I have, and I live in an excellent area for coverage inside and outside the home, however, people also need their mobile coverage away from home.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • August 12, 2024

Hi @Lorraine72 

 

Please could you let us know the postcode(s) where you’re having issues?

 

We understand people need mobile coverage away from home, however this doesn’t mean we can provide coverage absolutely everything, unfortunately.

 

Tom


Reply.