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Very slow mobile internet


Agita Čivče-Vaivode
Active Contributor

My mobile internet is unusable it’s been nightmare last couple weeks and it’s been in many different places,Deeside,Cheshire 

 

Best answer by Matthew T

@Agita Čivče-Vaivode unfortunately, there is congestion in your surrounding area, which is a network infrastructure limitation rather than a fault. Unfortunately, this means you may experience Poor indoor and moderate to Poor 4G outdoor coverage.

Thanks.

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30 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 3, 2024

Hi @Agita Čivče-Vaivode 

 

I’m sorry to hear this, please could you provide the postcode(s) where you’re having issues?

 

Tom


Agita Čivče-Vaivode
Active Contributor

Places like Chester city,CH5 and CH7 areas .


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 6, 2024

Agita Čivče-Vaivode
Active Contributor

 


Agita Čivče-Vaivode
Active Contributor

Unusable at all. Needs to be sorted out as soon as possible, don't know what i am paying for at the moment as it is useless.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 6, 2024

Sorry to hear this @Agita Čivče-Vaivode. Please try the steps in this guide:

Thanks.


Agita Čivče-Vaivode
Active Contributor

Been trying these steps before and once again now and there’s no change in it. 
Two of my family members have had the same problem at the same post code and I am sure they will be in touch soon .


Agita Čivče-Vaivode
Active Contributor

I wouldn’t reply if I didn’t use my home broadband , that’s how bad it is.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 6, 2024

In that case @Agita Čivče-Vaivode please contact Live Chat and they can raise a ticket with our network partner 3UK:

https://www.idmobile.co.uk/live-chat

Thanks.


Agita Čivče-Vaivode
Active Contributor

I am so sorry,but this is ridiculous, Live Chat was not a good and I don’t get any help at all. Been spending almost all my day off on this,but I am still at the point where I was.


  • Active Contributor
  • 19 replies
  • September 6, 2024

Same story with me in Godalming , Surrey , shows full signal but the internet is next to nothing. Really fed up with ID now , it’s been like that for more than a month. 

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 9, 2024

@Agita Čivče-Vaivode - I’ll reach out to our Second Line team and see what they advise. Thanks.


  • Active Contributor
  • 19 replies
  • September 9, 2024

Thank you the area with the issue is GU71RZ 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 9, 2024

@Agita Čivče-Vaivode - looks like there is congestion in the CH7 and CH5 areas. This has been raised with Three UK to investigate, and will get back to you soon. Which device are you using and what date did this start? Thanks.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 9, 2024

@Dimi75 - I’ll send you a Private Message to get more details to locate your iD account. Thanks.


  • Active Contributor
  • 19 replies
  • September 9, 2024

That’s been already done and I’ve replied 4 days ago and that’s it no one got back to me. 


  • Active Contributor
  • 19 replies
  • September 9, 2024

Just replied to your private message. 
Thank you. 


Agita Čivče-Vaivode
Active Contributor

Thank you Matthew,I appreciate it👌

I am using a iPhone 15 Plus . I can’t remember exactly date, but it is been a while, at least two months. 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 10, 2024

Thanks, have you got another device you can try @Agita Čivče-Vaivode ,  to eliminate it being an issue with the phone. 


Agita Čivče-Vaivode
Active Contributor

Been trying in two different devices and it is still not working .


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • September 11, 2024

Hi @Agita Čivče-Vaivode,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • Answer
  • September 12, 2024

@Agita Čivče-Vaivode unfortunately, there is congestion in your surrounding area, which is a network infrastructure limitation rather than a fault. Unfortunately, this means you may experience Poor indoor and moderate to Poor 4G outdoor coverage.

Thanks.


  • Active Contributor
  • 19 replies
  • October 30, 2024

Thank you for letting me know , is there any chance that this problem will be sorted or should I just move to a different provider. 
thank you. 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • October 31, 2024

@Dimi75 -

Did you hear back regarding your ticket raised to Three UK? Thanks.


  • Active Contributor
  • 19 replies
  • October 31, 2024

That’s what they said see the screenshot below.