DPD have confirmed they have lost my phone but I have been told I just wait 6 working days for my handset?
To add insult to injury, I have been billed for a contract phone I have never ever received!
This phone is for a vulnerable customer who relies on the phone to act as a lifeline in the event of emergencies and as a result has been left at risk due to the lack of willingness to resolve this problem sooner.
Has anyone else had this problem and what are my legal rights here because as far as I am concerned the provider has breached the contract by not providing what they claimed they would provide at point of purchase that clearly stated "next day delivery".
ID are refusing to rectify this and they are also refusing to cancel the contract until investigation is complete. It's understandable but when the tracking company has confirmed it is lost, I fail to see why I should be left in limbo and unable to get a deal elsewhere while I wait for the investigation to conclude. I've already missed out on so many Black Friday deals so I will be expecting a substantial compensation package for this poor experience.
Thank you in advance