Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,068 Topics
  • 9,095 Replies

2068 Topics

Ameena Rahim
Newbie
Ameena RahimNewbie
posted in Device & Phone Support

Id network

Why is my ID network saying I am not signed in? I am paying a lot of money for this service and it is not working, very upset.

1
andewhite
Legend
5 months ago
Becky Jolley
Civilian
Becky JolleyCivilian
asked in Device & Phone Support

recently moved to ID mobile

I have recently moved across to ID mobile and my sim is not working meaning I cannot make or receive calls. My mobile data is also not working. I have received notification that my number has come across. I have checked the network coverage in my area and also showing as working.please help 

1
andewhite
Legend
5 months ago
Barry Kirwan
Civilian
Barry KirwanCivilian
asked in Device & Phone Support

competition

I can't enter competition via txt message all settings are fine with a £ 20 spend cap 

1
andewhite
Legend
5 months ago
Joanna Camble
Civilian
Joanna CambleCivilian
posted in Device & Phone Support

mrs joanna camble

I have just switched to I'd mobile and need to transfer my number. Pac number is TEL439390 Thanks

1
andewhite
Legend
5 months ago
Hayley Donnelly
Newbie
Hayley DonnellyNewbie
posted in Device & Phone Support

number cloning

I think my number may have been cloned or spoofed any advice what to do 

1
andewhite
Legend
5 months ago
Amanda Jane Fuller
Newbie
Amanda Jane FullerNewbie
asked in Device & Phone Support

transaction number!

I cannot find my transaction number! It’s driving me mad, I’ve not received a welcome email nor can I find it on the pdf bill I downloaded please help asap!! Because this is ridiculous 

2
andewhite
Legend
5 months ago
Dogan Emran
Civilian
Dogan EmranCivilian
asked in Device & Phone Support

emrah

Want to upgrade 

1
andewhite
Legend
5 months ago
Guzbry
Newbie
GuzbryNewbie
asked in Device & Phone Support

WIFI Calling using Samsung A53 5G

According to ID mobile Wi-fi calling is supported.  According to Samsung, my A53 5G supports wi-fi calling.  However I cannot connect because the wi-fi Icon does not appear on my mobile.  Everything is up to date.  Any help would be appreciated as I live in an area where all mobile network signals aren’t reliable.

17
andewhite
Legend
5 months ago
Ian Searle
Newbie
Ian SearleNewbie
asked in Device & Phone Support

Texts still coming from my old number

Hi, I bought a new Samsung phone the other day (moving from vodafone to iD). I did the PAC code in store and have had a text saying that my number has been switched to iD mobile and my account with my previous provider has been disconnected. The new phone is working and calls are showing up as coming from my old number (i.e. the one i wanted to keep). Texts to my old number come also come through to the new phone. However the texts (e.g. to my wife) are showing up as coming from the wrong phone number (the devices new number). Can you help pls? 

1
andewhite
Legend
5 months ago
D
Civilian
DfalcCivilian
asked in Device & Phone Support

where is my gift card?

I still haven’t received my gift card 

1
andewhite
Legend
5 months ago
A
Newbie
ahfrazNewbie
asked in Device & Phone Support

sim wont activate after upgrade

I upgraded my pay monthly sim yesterday and received a text last night- “Good news! Your new SIM card is now in the process of being activated. The SIM should be activated shortly, but this can take up to 1 hour. We'll send you a text message to confirm as soon as the activation is complete.”  however 12 hours later my sim is still showing as no service? I didn’t request a new SIM card with the upgrade either. Not sure how to fix that or is it just a waiting game? Not really ideal not being able to use a service that I’m paying for right enough. 

1
andewhite
Legend
5 months ago
John Robert McNally
Rookie
John Robert McNallyRookie
asked in Device & Phone Support

PAC CODE NUMBER TRANSFER

Good Morning:- Got a contract phone from Carphone Warehouse (Curry’s) on Wednesday 22/11/2023, they did all the paperwork & transfers for me. They received the PAC Code via email by 12:22 pm same day, and this would of been passed on to ID, from Carphone Warehouse, during completion of my order. Looking At This Chart, I Thought My Switch Over Would Of Been “Thursday.”Although ID Contract Shows My Switching Date As Thursday 23/11/2023Give us your PAC by: Date you'll switch to iD: Monday before 5:30 pm Tuesday Monday after 5:30pm to Tuesday before 5:30pm Wednesday Tuesday after 5:30 pm to Wednesday before 5:30 pm Thursday Wednesday after 5:30 pm to Thursday before 5:30 pm Friday Thursday after 5:30 pm to Friday before 5:30 pm Monday Friday after 5:30 pm to Monday 5:30pm Tuesday

12
John Robert McNally
Rookie
5 months ago
C
Newbie
CoastlinerNewbie
posted in Device & Phone Support

Simple Upgrade ... Not!

Have been with ID on a 4Gb 30 SIM plan for a few months and to be fair have had no issues. Last week invited to upgrade so selected a 6Gb 30 SIM plan as it was more data for same price. As a flag to others thinking of doing the same - don’t! It appears it is not a soft account change on their system - apparently a new SIM is on its way (2-3 days apparently) but ID cut your existing SIM within 24 hrs so now I have no service until the new SIM arrives. What an appalling way to effect an existing Customer upgrade.

2
Tom
iD Mobile Employee
5 months ago
Colin Cee-b
Newbie
Colin Cee-bNewbie
asked in Device & Phone Support

Can I keep my number? (yet another query)

I have a Sim only deal, which I don’t need to change. My phone is faulty so I am buying a new one. Can I keep my existing number?I have seen many similar queries answered but all seem to involve upgrade/change of contract etc.Thanks. 

6
Tom
iD Mobile Employee
5 months ago
Klaudia Bodnar
Rookie
Klaudia BodnarRookie
asked in Device & Phone Support

problem with text from abroad

Hello. I bought new iPhone . Messages from abroad doesn’t come to my phone and this is very important for me because I have bank account abroad and can not login on new phone because I need text messages to confirm. Spoke with my bank they said the text message have been sent but I haven’t received. In fact I can not use my bank app on new phone . Also my phone doesn’t see my iMessage ( use email address not phone number) also FaceTime. Use apple help but unfortunately nothing works. The worst is missing messages. 

24
Tom
iD Mobile Employee
5 months ago
Mac Donald Paul
Civilian
Mac Donald PaulCivilian
posted in Device & Phone Support

pac

Hi , I've recently cancelled a contract with idmobile and have received a pac number . However because of a new deal with idmobile I am trying to order a new phone and keep the old number .How can I do this

1
Tom
iD Mobile Employee
5 months ago
Sophie Harrison-Wilkes
Newbie
Sophie Harrison-WilkesNewbie
asked in Device & Phone Support

Disney+ 12 month subscription. I have not received an email from Samsung with a redeem code.

Hiya, So I upgraded my phone to a Samsung S23 Ultra received 23.11.23 unfortunately I have not received my email so that I can redeem by my disney plus subscription as promised. How do I get my code?

1
Tom
iD Mobile Employee
5 months ago
M
Newbie
MJM67Newbie
asked in Device & Phone Support

One off payment issues online

My card is suddenly being declined by the DVLA because the one time mobile verification number is an old one that i had years  ago.  The bank  said to contact my provider to sort this. But theres no one to contact???

6
Tom
iD Mobile Employee
5 months ago
Richard Lawrence
Newbie
Richard LawrenceNewbie
asked in Device & Phone Support

why did you send me email saying im leaving?

You sent me email saying I’m leaving 

1
Tom
iD Mobile Employee
5 months ago
Olivia R
Civilian
Olivia RCivilian
asked in Device & Phone Support

New phone and new to ID mobile

Hi, I signed up to ID mobile and got a new iPhone 15 on contract. The phone doesn’t seem to perform well at all, battery doesn’t even hold throughout the day, it seems to be very slow/delay in response time on the phone for instance when typing. Equally network cuts out a lot and often, needing to put phone on airplane mode and back quite often. What can I do? Who do I reach out to? 

2
Tom
iD Mobile Employee
5 months ago
Ameena Campbell
Newbie
Ameena CampbellNewbie
asked in Device & Phone Support

sim card still not activated

I was told by and agent my SIM card would be activated today however it hasn’t and I still can’t see my new number to even be able to activate it. 

2
Kash
iD Mobile Employee
5 months ago
C
Newbie
charl0tteh123Newbie
asked in Device & Phone Support

Number not ported properly to ID

Hello,I brought my new phone on Sunday and requested the port from Vodafone to ID to happen today (Friday). After waiting all day and still only receiving texts/calls on my old phone I contacted ID to see what had happened. I was first told on the web chat that the port had been successful at 6pm but when I questioned that I can't receive any calls or texts on my new ID SIM and now the SIM from Vodafone has been deactivated I was then told ‘there were issues’. As you can't speak to anyone the chat function could not say what those issues were and how they could be resolved. I can call from my new ID sim which is showing my original/ported number but cannot receive any calls, iMessages or texts. In settings on my iPhone the phone is showing my original number but I can't receive any calls, it just won't ring through. Likewise on iMessage and FaceTime I just get the message ‘waiting for activation’. Trust me I have tried every option under the sun of turning on and off iMessage, resettin

9
Kash
iD Mobile Employee
5 months ago
C
Civilian
chris34736Civilian
asked in Device & Phone Support

iD Mobile Ombudsman ?

Hi Seriously had enough of this company now had on going issues since Feb 2023 and there answer to fixing it is giving me new sim cards, I complained they sent me a letter in the post to phone them had me sat on hold for over 47 minutes so i gave up, emailed them back and now CEO office is ignoring my complaint Ive looked on CISAS website but cant see iD listed on there who do they use ?

3
Kash
iD Mobile Employee
5 months ago
Miriama Boris
Civilian
Miriama BorisCivilian
posted in Device & Phone Support

New contract

Why can't I get a new mobile phone for monthly payments? I oay regularly every month and I still don't have the right to a new device, why??

1
Kash
iD Mobile Employee
5 months ago
P
Rookie
paulforest50Rookie
asked in Device & Phone Support

number has not transferred from EE

My number transfered across on Monday my wife's has not despite us both moving from the same account on EE with the same pac code. Very concerned by the large number of posts with the same problem by people frustrated at not being able to get in touch with id mobile. With ee you could get in touch with a someone to sort any issues out. Please can you help?

11
Kash
iD Mobile Employee
5 months ago
Terms & Conditions
Why iD Mobile?