Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,070 Topics
  • 9,105 Replies

2070 Topics

Dave Kendall
Civilian
Dave KendallCivilian
asked in Device & Phone Support

what can i say!!

first we can start with the 12 hour outtage today.i lost hundreds in contracts i couldnt fullfill.who pays for how customers see me now.pretty sure you wont.second i have a terminally ill family member i need to be in contact with yet no incoming or outgoing calls because of said outtage.now im attempting to find out in your app how much data ive used by the month so i can waste money on a now backup sim for when you screw up again.except what a surprise you wont let me register because the one passcode you keep sending me doesnt work.so trust you?damn right i dont.you have and are still not upholding your end of the bargain and im losing out.you need to sort something quick or im walking contract or not.

4
Tom
iD Mobile Employee
4 months ago
M
Newbie
MikeTomkins
asked in Device & Phone Support

Password Issues

Upon Registering an account via the iOS app, it provides an error saying the password can only contain certain special Characters. I removed all special characters and it still shows this message, I even killed the app and restarted, using just capital, lowercase and numeric for the password but got the same error message. This needs fixing by the developers. Having spoken to customer service, they advised setting it to London123 which then worked. I was then able to change the password, but the password field was limited to 16 characters. this may seem a lot but my preferred password is longer.So this is not so much of a question, but more a comment to help others and hopefully iD can read this and file a bug report to get it fixed as others seem to be having similar issues.

1
Tom
iD Mobile Employee
5 months ago
P
Newbie
PhebmuccvNewbie
asked in Device & Phone Support

SMS error 0 (on ID) sending text when roaming in Portugal

I'm roaming in Portugal, can't send a SMS text to a UK mobile number. I get "can't send on ID, error 0".I've unlimited texts allowance, so what's going on? 

2
Tom
iD Mobile Employee
6 months ago
M
Newbie
MikerokitaNewbie
asked in Device & Phone Support

Permantly block mobile number

Hellooo,  Just wondering if ID mobile can permanently block a mobile number? 2 

2
Kash
iD Mobile Employee
5 months ago
M
Newbie
MagentaPenguinNewbie
asked in Device & Phone Support

imei blocked/ sim not working

Had my charge port repaired today, now I get no signal on the device whichever sim I use. The sim is read etc still just signal blocked and they work in other devices.The repairer showed me something saying the imei is blocked but clean/ not blacklisted etc and has no idea why this is occurring. 

2
Kash
iD Mobile Employee
8 months ago
Maria Archibald
Newbie
Maria ArchibaldNewbie
asked in Device & Phone Support

travelling

A. Travelling  to ghana and then St.kitts and nevis how much will it cost for text and call

1
Nikhil P
iD Mobile Employee
1 year ago
Ty Haze
Newbie
Ty HazeNewbie
asked in Device & Phone Support

returns

I bought a new contract with phone, but went to return it and cancel contract, I haven't used the phone or SIM. How do I go about initiating the return process?

2
Kash
iD Mobile Employee
10 months ago
Theresa
Newbie
TheresaNewbie
asked in Device & Phone Support

ear speaker isn't working on Samsung

Hi, I've had my Samsung about 2 months now, but recently when I call someone or they call me I need to put my loud speaker on as the ear speaker isn't working! HELP!!

6
Mohammed
iD Mobile Employee
1 year ago
R
Newbie
Ricky366Newbie
asked in Device & Phone Support

Number change over

Hi,I had my confirmation message this morning from my previous provider to say my service with them had now been cut off. I can see that my phone number has not ported across yet and its been almost 5 hours, is this normal?

4
Tom
iD Mobile Employee
21 days ago
Robert Charlie Charlesworth
Rookie
Robert Charlie CharlesworthRookie
asked in Device & Phone Support

Phone make

Where can I find what make of fPhone I have

16
Mohammed
iD Mobile Employee
1 year ago
I
Newbie
izzyykaneNewbie
asked in Device & Phone Support

transfer of pac not workjng

i have transferred over from another provider and when opening this account i sent a PAC number to tranfer over my old number but it hasn’t worked. my old plan with my old provider hasn’t been cancelled either. i have rung up my old provider and they have said they haven’t heard anything from you but i filled in all the information. when i go to submit another form on keeping my old number it won’t work. please could someone ring me about this, thanks 

4
Tom
iD Mobile Employee
1 year ago
M
Newbie
Mmurray888Newbie
asked in Device & Phone Support

PAC CODE ISN’T WORKING

I’ve switched from O2 to ID mobile and I’m unable to change my old number to my new phone. I have entered my PAC code, old number and new number into the ID mobile PAC code system and it isn’t working. Every time it says there’s an error. I’m not sure why all the details are correct. I have also not selected a date. I have used the number starting with 4 also. Haven’t received a message to tell me switch is on the way.

1
Tom
iD Mobile Employee
4 months ago
Callum Monk
Civilian
Callum MonkCivilian
asked in Device & Phone Support

Number porting

I’ve transferred my old phone number onto this new contract (EE - ID mobile). While doing this it has cancelled my old contract and has swapped my number over. But I now have 2 numbers, I can receive calls from both numbers being dialled in but when I ring out it rings from my new number, also I can’t send text messages either they end up failing. I want to keep my old number still but need to get rid of my new number I was given from ID. Thanks in advance    

1
Kash
iD Mobile Employee
7 months ago
W
Rookie
wooziiRookie
asked in Device & Phone Support

"No Service" in centre of Glastonbury town.

For over a week I’m getting “No service” in my house. I cannot get an answer from iD mobile or Three network when I ask when will this get sorted. Can anyone out there answer my question? (The answer in my mind right now is ‘Leave iD mobile and the Three network’….. )

7
WelshPaul
Legend
2 years ago
P
Newbie
PaulhankeyNewbie
posted in Device & Phone Support

network loss

Hi all it seems Id mobile are not responding to customer complaints made to them. I am sure I will not be alone in contacting ofcom 

1
Kash
iD Mobile Employee
5 months ago
Kris Wheeler
Newbie
Kris WheelerNewbie
asked in Device & Phone Support

Phone Bill update

I was using ID mobile for 3 years with sim only, I have now taken out a new phone on contract but it isn’t updating on my ID App with my new monthly bill, although I have cancelled the previous monthly payments.I have tried to delete then re-install the app but still no update. 

4
Kash
iD Mobile Employee
1 month ago
N
Newbie
naeema03Newbie
asked in Device & Phone Support

i need my PUK code ASAP as blocked my sim but cant call ID mobile as I dont have another phone

PLease help urgentlyMy brother bought this sim for me and I have no idea anything about it. I have blocked the sim as my phone broke and I transferred it to an old phone and now have blocked the sim and cant remember the passcode. PLease help urgently Thank you

4
Tom
iD Mobile Employee
2 months ago
P
Newbie
PrykeNewbie
posted in Device & Phone Support

when will my same number be active

I was currently on O2 and cancelled my contract I got a pack code and when ordering the phone I had to enter my PAC code said it will all change over within 24 hours yet I am still waiting for it to work please can you help

5
Tom
iD Mobile Employee
5 months ago
J
Newbie
JulesEatwellNewbie
asked in Device & Phone Support

sim card not available

I’ve got an error on my phone saying that there is no SIM card, ive tried restarting the phone, putting it in to airplane mode and have tried putting the sim in a different phone but it didn’t work in that one either.  this is the third time it’s happened today, the other time it fixed itself after I restarted the phone, but I’ve done everything multiple times now and it’s still not working.  please could someone advise? 

3
Mohammed
iD Mobile Employee
10 months ago
R
Newbie
RJ75
asked in Device & Phone Support

unable to claim apple music offer

Have recently signed up to iD and trying to claim the Apple Music. As I’m already with Apple I ended my subscription and as per T&C’s was expecting to get a 2 month sub for free. I tried for the freebie, follow the instructions and it shows as a two month sub starting from 6th December. When I double click the side button I get a pop up saying it’s for new subscribers only. can anyone advise how I can activate this as it states returning subscribers get two months? I was going to wait until the 7th of Dec but that will mean I have passed the 12 day cut off for the freebie as described by another user in another question. Any advice would be greatly appreciated,thanks. 

4
Kash
iD Mobile Employee
5 months ago
Demi Usher
Newbie
Demi UsherNewbie
posted in Device & Phone Support

very unhappy with ID Mobile

Every month I have issues paying my bill where it states it’s unable to process payment, ‘oops something has went wrong’, my account gets suspended and I can’t use it, finally after 10 or so attempts I can successful pay. This time I’ve paid and it states my bill is 0.00 however my account remains suspended because I need to pay 0.00!?! Is this serious. How can you pay nothing? My phone has been out of use for a month because I can’t get through to anybody to help me. If I call the number provided it says my account is up to date and ends the call! Terrible terrible customer service and I’m really annoyed I’m paying for a phone I can’t use. 

4
Lauren
iD Mobile Employee
3 months ago
M
Newbie
Merfyn HughesNewbie
asked in Device & Phone Support

not able to receive international calls or OTP messages from America

I have been speaking to an US company who tried calling me back and also sent me OTP which did not come through.

9
Tom
iD Mobile Employee
1 month ago
Gavin May
Newbie
Gavin MayNewbie
asked in Device & Phone Support

pac code

How do I speak to a real person at id mobile

3
Tom
iD Mobile Employee
16 days ago
I
Newbie
IreneMksNewbie
asked in Device & Phone Support

Account Registration

Is it possible to register 2 accounts using the same email address.  Both myself and wife have contracts with iD Mobile but only one of us can create an account.

2
Kash
iD Mobile Employee
1 year ago
J
Civilian
joeliomasonCivilian
asked in Device & Phone Support

Putting SIM into a new phone

Hi,  If I were to purchase a phone contract, am I free to put that sim into another phone and still have access to 5G? I want to purchase a Pixel 6, but then use that sim in an iPhone 12 Pro.  Thanks, Joel

2
Mohammed
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?