Devices

Find out about the latest devices available and get any help you may need with your device settings

2078 Topics

Mooh Biiry
Newbie
Mooh BiiryNewbie
asked in Device & Phone Support

SIM CARD NOT WORKING

Hi my my old number was disconnected from my old provider and moved to ID but since the 20th of February the day that it migrated it did not work and I have now lost the access to my ID account as I forgot the password and it only sends a text message to my number however how can I do it without calls data or sms? And still being charged for it

4
Kash
iD Mobile Employee
1 month ago
Jem J Bipolarbear Pearson
Newbie
Jem J Bipolarbear PearsonNewbie
asked in Device & Phone Support

Add on services

I want to add on Disney on my mobile phone allowance cos it's cheap don't have a clue , have 2 Sims this one won't work 

1
Kash
iD Mobile Employee
2 months ago
Ian Hollebon
Newbie
Ian HollebonNewbie
asked in Device & Phone Support

New PAC request

I have a PAC from I'd which expires in two days. Can I'd please send me a new one with 28 days as the network I am moving to will not except my  existing PAC with only two days on it.Thank you 

3
Kash
iD Mobile Employee
2 months ago
R
Newbie
Rufus16Newbie
posted in Device & Phone Support

sim card

I’ve just joined from O2, however I haven’t recieved my new SIM card and I am unable to log into my account 

4
Kash
iD Mobile Employee
2 months ago
J
Newbie
jcallinghamNewbie
asked in Device & Phone Support

Daily allowance when roaming

What is the daily allowance when roaming?

14
J
Newbie
17 hours ago
S
Newbie
Shyam KoiralaNewbie
asked in Device & Phone Support

About ending contract

Hi my 2 year contract of Iphone 13 pro max+ unlimited calls,data and sms is ending on March 6. What I have to do to get a new sim only contract?

27
Kash
iD Mobile Employee
1 month ago
I
Newbie
InjustaNewbie
asked in Device & Phone Support

Magic 6 Pro upgrade

So it's upgrade time, However I'm unable to upgrade to the Magic 6 Pro it's just not available on my Upgrades every single other phone is. Does anyone know if this is because of no stock with the phone currently being pre order for stock arriving the 8th March ? Live chat couldn't answer the question as to why annoyingly. 

4
Kash
iD Mobile Employee
1 month ago
Robert Crothers
Newbie
Robert CrothersNewbie
posted in Device & Phone Support

Mobile data

Wonder if someone can help me im not getting Internet with hot spot of with mobile data in my house but it works elsewhere.  My daughter who is also with yous came to my house to do a sim replacement and her phone went the same way but when she got home her phone was working fine 

1
Kash
iD Mobile Employee
2 months ago
Emily Fyson
Newbie
Emily FysonNewbie
asked in Device & Phone Support

Cant transfer my mobile number

I am trying to switch from EE to ID mobile and keep my number. I entered the PAC code, transaction number and ID mobile number that was provided when I signed up to the contract, but it says there is a problem with the details I entered. Please can you help?

1
Kash
iD Mobile Employee
2 months ago
D
Civilian
DanmitchCivilian
asked in Device & Phone Support

PAC code

I have just upgraded with ID and want to keep my number I'm not coming from another network I got a pac code but its now saying if I use it my next bill will be the full amount on the new device and plan

1
Kash
iD Mobile Employee
2 months ago
G
Newbie
Georgia FellowsNewbie
asked in Device & Phone Support

Purchasing a new contract instead of upgrading

I am opening a new id contract with a better phone before my previous one has run out - am I able to keep my number and transfer any remaining balance onto my new account?or do I have to terminate my old contract?

2
Kash
iD Mobile Employee
2 months ago
T
Newbie
TelboyNewbie
asked in Device & Phone Support

calls out

 why are all my outgoing phone calls saying number not assigned to a person 

3
Kash
iD Mobile Employee
1 month ago
H
Newbie
hsp1Newbie
asked in Device & Phone Support

trying to switch to id using a pac code but it says something went wrong everytime and live chat doesnt help. was just wondering if someone could help me

I recently bought a new phone and am now trying to use my pac code to keep my old number but every time I do it on the id mobile site it doesn’t work and says something went wrong every time. Would anyone be able to help?

2
Kash
iD Mobile Employee
2 months ago
Sam Cramphorn
Newbie
Sam CramphornNewbie
asked in Device & Phone Support

Locked Pixel 8 Pro - can i use an e-sim?

Recently got pixel 8 pro from ID back in October and I'm going to Japan and China next week. Can I use a 3rd party esim provider despite my phone being locked to ID? Ta

4
Kash
iD Mobile Employee
2 months ago
RichardC
Newbie
RichardCNewbie
asked in Device & Phone Support

Transfer SIM to New Phone Now or Later

I am replacing a Moto G6 with a G54 and both use a nano SIM. I haven’t finished creating accounts on the new phone yet so I was wondering if there’s any reason why I should hold off transferring the SIM?

2
Kash
iD Mobile Employee
2 months ago
Carol O'Hare
Civilian
Carol O'HareCivilian
asked in Device & Phone Support

how do i give ID mobile my PAC code?

Hiya. I'm new to ID mobile and can't figure out how to give my PAC code (which talkmobile just provided) to them. Is there a phone number ?

2
Kash
iD Mobile Employee
2 months ago
P
Newbie
PetershochNewbie
asked in Device & Phone Support

Nokia 105 no service

I got a cheap simple nokia 105 for my mum to use. But her old sim card will not work in the phone there is no service. I took her sim card and tried it in my iphone and its fine. Even if I put my sim card into the nokia it still wont work. Ive tried to select a network in the settings but only EE, Vodaphone and 02 are availble, What is going on?

4
P
Newbie
2 months ago
Joanne Davies
Newbie
Joanne DaviesNewbie
posted in Device & Phone Support

Missing phone case

I purchased an iPhone 15 for my daughter for Christmas. The deal I bought included an Apple phone case which was to be delivered 1 month after the phone. I have never received it. When will it arrive?

3
Kash
iD Mobile Employee
1 month ago
dropcall
Rookie
dropcallRookie
posted in Device & Phone Support

iD Mobile App, text too small on phone and tablet

Hi, I’m coming from Plusnet whom are withdrawing from being a Mobile provider. Their app and website are extremely legible however the iD Mobile app is not. iD Mobile’s UX developers have opted for very small text which I find is difficult to read so I launched the app on my iPad to see if it would improve the experience and it’s the same on iPad too.iD Mobile’s design language is consistent across the platforms which is normally a good thing but due to their design choice for a small text size, i have to say, it’s pretty bad.Take a look at the Plusnet mobile app whilst it’s still available on the App Store to see what I mean about the legibility of the app in comparison.A dark mode option would also be a nice addition too. On a more positive note, I have found the experience of switching to iD Mobile really impressive and have been well served at every step since I joined a few days ago 👍🏽Thoughts..

2
dropcall
Rookie
2 months ago
D
Civilian
DeMarco2604Civilian
asked in Device & Phone Support

My SIM wont activate

I signed up to pay monthly with iD Mobile, I requested to keep my old phone number. I put my SIM card in however it kept coming up saying no SIM, went to Currys to get a new SIM now this one says no service. I am unable to activate my SIM  and i am in desperate need of my phone. Please help

2
Kash
iD Mobile Employee
2 months ago
S
Newbie
Sarej4886Newbie
posted in Device & Phone Support

upgrade

After trying to upgrade my phone I selected paid and now you have said I can’t my sister has just upgraded from a sim only just like me to the same package last week so I would like to complain why I can’t upgrade to the same deal Iv been a loyal customer for years ref number 131723344 

2
Kash
iD Mobile Employee
2 months ago
A
Newbie
AnthonyChiuNewbie
asked in Device & Phone Support

ID Mobile Not Blacklisting My Stolen Phone

My iPhone 15 Pro was stolen whilst on holiday on the 07/02/2024, I reported it to ID mobile on the 08/02/2024 and asked to block my phone and SIM. They blocked my SIM but the IMEI number of my iPhone was not blocked. I have returned from holiday and trying to get the IMEI number blocked for insurance. However ID are saying the IMEI number is not on the system because I bought the iPhone through Apple.Previous articles suggest ID mobile can show proof of usage of the SIM in the iPhone, but the Advisors on Chat refused. I have the original box and proof of purchase, if ID mobile needs me to provide the IMEI number.I need to get the IMEI number blocked, please help!

9
Kash
iD Mobile Employee
1 month ago
R
Newbie
Rob TaylorNewbie
asked in Device & Phone Support

voicemail notification every time phone turned on / restarted

Hi, every time I turn on my phone (Google pixel) it tells me I have voicemail  (notification icon is displayed). when I then go to voicemail there are no new messages. the notification appears every time my phone is turned on or restarted. this has happened for 2 years on my old phone (still ID mobile) and after recently getting a new phone it's still happening. any ideas how to solve this?

3
WelshPaul
Legend
2 months ago
Melissa Marley
Newbie
Melissa MarleyNewbie
posted in Device & Phone Support

wanting to change to 24 month phone contract

So I currently have a sim only contract. I am wanting to get a new phone and have found a deal for an iPhone with an id mobile sim however I don’t know how I will be able to transfer the number over the that 

2
Kash
iD Mobile Employee
2 months ago
Liam Davies
Newbie
Liam DaviesNewbie
asked in Device & Phone Support

what am i supposed to do

So I tried getting a new sim only contract for a new phone, the provided tariff I got wasn’t accepted but by id mobile I was accepted for another one which I went ahead with, I made sure I got phone insurance and I’m abit confused i got the tariff though carphone warehouse (curry’s now I believe) and the phone contract went through vodaphone so how does this come through id mobile as they was the ones who sent me the phone through Vodafone, I’ve lost my phone and no u need to make a claim to get another phone but I can’t because u don’t know where to start can anybody help 

2
Kash
iD Mobile Employee
2 months ago
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