Devices

Find out about the latest devices available and get any help you may need with your device settings

2079 Topics

D
Newbie
DTxNewbie
asked in Device & Phone Support

WiFi Calling

I have a Samsung S20 and the WiFi Calling usually works very well.  But sometimes it doesn't connect, no symbol on the screen, and a bad connection as the signal around here is almost non existent.  Any ideas why WiFi Calling is sometimes not available? 

8
andewhite
Legend
1 year ago
Patrick Revilles
Newbie
Patrick RevillesNewbie
asked in Device & Phone Support

upgraded phone ..

Upgraded my phone ,but still no sign after two weeks .

8
Tom
iD Mobile Employee
10 months ago
fun2fly
Rookie
fun2flyRookie
asked in Device & Phone Support

Replacement sim card not working in EU

I am in the Netherlands for an extended holiday. I have activated on line a replacement SIM card and although I have tried in 2 separate phones, both of which have worked with ID Mobile SIM cards in the past, and which connect to a local network I cannot make or receive calls. Any idea why this is so?

8
fun2fly
Rookie
11 months ago
J
Newbie
JohnsomNewbie
asked in Device & Phone Support

wrong number

I supplied with pac code so I could bring my old number with me but when I logon to dashboard still states number supplied with new SIM card so I can’t get any messagesplease help

8
Tom
iD Mobile Employee
11 months ago
Pritpal
Rookie
PritpalRookie
asked in Device & Phone Support

5g calling not working on Samsung S10 5G

I have a Samsung S10 5G that has the WiFi calling toggle and also supports WiFi calling. It has worked with other Sims for this feature before. However I cannot get WiFi calling working with my new ID mobile SIM. Why is this? Any help appreciated as I just cannot understand why it is not working.

8
andewhite
Legend
2 years ago
H
Newbie
Hannah PhillipsNewbie
asked in Device & Phone Support

cant recieve sms verification codes

I’ve recently swapped over from vodaphone and when trying to set up my mobile banking I’ve noticed I can’t receive verification codes! This seems to be from all companies including Amazon, banks and paypal. I’ve spoken to someone on live chat but won’t hear anything back for 48 hours apparently. Does anyone know how to fix this as I really need to access my online banking ! 

8
Kash
iD Mobile Employee
2 years ago
V
Newbie
vinniehazNewbie
asked in Device & Phone Support

issuing with sms messaging

Good morning, I am facing issues since moving my number from three to ID. At first when sending text messages the recipient would say that I was texting of a differant number (I belive the original sim number) but now texts are not even sending. This appears to be some sort of porting issue.  Is there a number or methodnofnsctuallly speaking to a human to get this issue fixed  I am using a Samsung A53 for some context Kind regards Harry

8
Tom
iD Mobile Employee
1 year ago
S
Newbie
Scottishgal87Newbie
asked in Device & Phone Support

Issues processing PAC code

Hi, I’m having issues with the app accepting the details I’ve entered to transfer my number from previous network to iDmobile. Please can anyone help? I’ve tried numerous times and the chatbot keeps saying it’s too busy to talk.

8
Tom
iD Mobile Employee
11 months ago
R
Newbie
Rosieposie25Newbie
asked in Device & Phone Support

faulty Apple phone

Has anyone had iD mobile actually uphold the consumer rights act 2015? I have a Genius Bar report from Apple stating that my phone has an inherent fault and that the handset should be replaced under the consumer rights act. I have made numerous complaints to iD mobile trying to get a replacement and they’re refusing to uphold the law. This is literally fraud and their scamming me. I’ve reported them to trading standards, but any advice would be much appreciated. The stress this has caused me has be horrendous and has been ongoing for 9 months. 

8
Kash
iD Mobile Employee
7 months ago
C
Newbie
Chris1854Newbie
asked in Device & Phone Support

Will a data add on extend my contract time?

I have a monthly contract that ends on Tuesday 23rd Aug but have 40gb left.  If I buy a weeks data add on will the 40gb carry forward?

8
Tom
iD Mobile Employee
1 year ago
J
Newbie
Jonny.gomez2023Newbie
posted in Device & Phone Support

can't receive calls or text since porting

I can’t receive incoming calls or texts since I moved my number over from EE I can’t find no help with iD mobile can someone help me please?

8
Mohammed
iD Mobile Employee
1 year ago
St199
Newbie
St199Newbie
asked in Device & Phone Support

Where can I find my transaction ID

I have spent 3 hrs trying to get to speak or live chat to someone. I need a transaction ID to transfer my number but don’t have one. It will not allow me to do it in my services without one. How do I get one. I can’t find welcome email etc so no good suggesting that. I am just about ready to cancel contract. Never known a company where you cannot speak to someone

8
Kash
iD Mobile Employee
3 months ago
kmac
Rookie
kmacRookie
asked in Device & Phone Support

i need a puk code

I need a PUK please*Edited completely to remove personal info  

8
Michelle
iD Mobile Employee
2 years ago
hardingsmithel
Newbie
hardingsmithelNewbie
asked in Device & Phone Support

Poor call quality on incoming calls

I have been experiencing poor call quality when I accept a call from my partner, but when I call him back the call quality is greatly improved. This has only become an issue since I switched to ID mobile. What is the issue here? 

8
Mohammed
iD Mobile Employee
10 months ago
R
Newbie
Rebecc09Newbie
asked in Device & Phone Support

Phone Number not transferred

Requested on the 14th August for my old number to be transferred to my ID sim was told it would be done by the 17th August but its the 18th and its still not done.Can someone help me regarding this. I’m a new customer and I’ve had to contact ID mobile on 4 different occasions already. Not a good start...

8
Michelle
iD Mobile Employee
2 years ago
V
Newbie
Val666Newbie
asked in Device & Phone Support

Iphone 6 new sim

Couple of issues..1)Receive my new sim card in super quick time - Thank you - but I've no idea what the Id mobile phone number associated to it is.Not received a Welcome email / letter. No phone number on sim or the card it was in.Nothing in the green envelope that all came in.I DO have the stupidly long (19 digit) number on the placement card the sim was on / order ref number / transaction number / originator identification number and reference number … just no mobile number :-(2)Whilst everything I've seen - several times now / on several different pages - indicates that the sim is issued “activate”… I'm getting “SIM not supported” from the iphone 6. It actually states “The SIM card you currently have installed in this iPhone is from a network provider that is not supported under the activation policy assigned by the activation server. This is not a hardware issue with the iPhone… blah, blah...”Anyone any ideas? Ta Val

8
Tom
iD Mobile Employee
1 year ago
Jack Judge
Newbie
Jack JudgeNewbie
asked in Device & Phone Support

My number randomly changed?

HiWent to text a group chat and they all asked if I’ve got a new number. They told me I was texting from a new one.They can’t text my original number yet they can still call it.Live Chat won’t work as well, so I’ve come here to seek advice.Anyone able to help?

8
Jack Judge
Newbie
2 years ago
Gwendoline Amber Frew
Newbie
Gwendoline Amber FrewNewbie
asked in Device & Phone Support

blocked sim see below

Hello, I’m at the end of my tether with this company I’ve had no response from anybody since September 22 it’s now Jan 23 I’m struggling financially and have no coverage I could quite easily kill myself over this situation I’ve suffer with anxiety and I am neuro divergent this is awful service, I rely on my phone to contact my therapist and my support network you are contributing to my mental health issues I am suicidal here!!

8
Mohammed
iD Mobile Employee
1 year ago
M
Rookie
mrjezstubbsRookie
asked in Device & Phone Support

HUAWEI P30 New edition

I have had this phone for about 7 months and was getting on perfectly but over night something happened with the handset and I am no longer getting any sound notifying me of received text messages even when I go into settings to change sound for text messages I don't get any sounds 

8
Mohammed
iD Mobile Employee
2 years ago
Nije Jones
Newbie
Nije JonesNewbie
asked in Device & Phone Support

Is there anyone within ID mobile who actually gives a toss about customers?

So I noticed an unknown direct debit from IDM - thought it was fraud so immediately cancelled it and reported it to customer support. Wifey then tells me it was for a phone she set up 3 years ago and only used for a few months. After several emails to CS I eventually managed to find all of the original account related emails in the hope of cancelling this unused contract - not a chance. Send us a copy of your passport and driving license and we will sort this out. Reluctantly I did this last weekend and not suprisingly have had zero response despite reminding them. Customer service is non existant. The live chat could nou have been more unhelpful if they had tried. I only need to pay whatever balance is due then cancell the contract. Ive tried to access the account via the app but it wont let me How hard can it be? This has already had a negative impact on my credit score and without IDM doing something about it will continue to. What else can I do? IDM tell me that they have tried to

8
Kash
iD Mobile Employee
2 months ago
F
Newbie
florencepriceNewbie
asked in Device & Phone Support

Issues with iMessage registrated numbers after portinf

I recently ported my number from a different provide to iD mobile. I can send a receive iMessages on my original and correct number but settings states that number is due to be removed in 19 days (was 30 days). It states the number is registered to my Apple ID but not to the SIM card. In the section where I can view my number, I can see my original number and the temporary number I had when porting. I can’t seem to be able to remove this at all.I have tried turning iMessages and FaceTime on and off and restarting the phone.Any ideas?

8
Kash
iD Mobile Employee
1 year ago
F
Civilian
FozzerCivilian
asked in Device & Phone Support

USA Travel

Quite a simple question, I'm off on my holibobs to the US (Los Angeles )  next month is the USA a  “can roam like at home” destination (like it used to be on the parent network Three)  Cheers 

8
Tom
iD Mobile Employee
10 months ago
Hayley Perrin
Newbie
Hayley PerrinNewbie
asked in Device & Phone Support

missing charger

My Samsung galaxy A53s was delivered without a charging plug in the box? The cable has two phone ends so I cannot plug into my old charger plug which has a USB end. Please can you end me a charging plug that will fit the cable provided in the box.

8
Mohammed
iD Mobile Employee
9 months ago
Steffan Roberts
Newbie
Steffan RobertsNewbie
asked in Device & Phone Support

old number not returning

I entered and received my completion for my pac code on December 25th 2022. I seen on the ID website that obviously due to it being Xmas that it will not be fully transferred over until 29th of December 2022. It is now 7th of January 2023 I have had no change what so ever to my old phone number coming back or 4G working. I need this resolved and my old number back on this sim asap as I need my number to access Uni work and other services. 

8
Kash
iD Mobile Employee
1 year ago
Glan Jones
Newbie
Glan JonesNewbie
asked in Device & Phone Support

Contract cancelled

My phone was stolen on holidays on the 15th of may and then I blocked the sim when I came home I cancelled the contract and was told I would  have my final bill and then cancel my direct debit . Had another bill and payed and spoke to chatbot and they said that was alright and then cancelled my direct debit . I have now received anther bill . witch will not be paid as the direct debit is cancelled .A bit of clarification please .

8
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?