Devices

Find out about the latest devices available and get any help you may need with your device settings

2064 Topics

Debra Mckay
Newbie
Debra MckayNewbie
asked in Device & Phone Support

Have I got a warranty on my phone?

Have I got a warranty on my phone, the motherboard is broke, repair shop told me to check my warranty. Contract June 21 to June 23  Deb

7
Patricia Higgins
Rookie
1 year ago
X
Newbie
xcutiepielibbyxNewbie
asked in Device & Phone Support

switching to ID from BT

Hi I hope you lovely people can help me, so last week I got a new phone and I wanted the same number I have right now so am switching to ID Mobile from BT. When I did all the details for this new phone on contract I did the PAC to say I want my original phone number and when I did it, it says "on the 13th of July you will be switched to another provider" when the phone came ID Mobile sent me a new phone number when I did the PAC thingy and asked for the same phone number I have now. Am very concerned because I have proof that I did the PAC and told BT am switching over to ID Mobile, do I have to wait until the 13th of July? Do I call ID Mobile? Also what do I do with the new number that I don't want? Am very disabled and just hope I get some help and I would really appreciate it! 

7
Kash
iD Mobile Employee
10 months ago
Lauren Dumbarton
Newbie
Lauren DumbartonNewbie
asked in Device & Phone Support

Contract Change

Hello I have recently changed my contract & have received the new SIM card. As I was already with ID mobile can I not continue using the old one? 

7
J
Newbie
1 month ago
Jim255
Novice
Jim255Novice
asked in Device & Phone Support

No Esim - Disable esim to use

My son was working fine until yesterday, then I got this error. My oneplus 10 Pro doesn't have esim capability, and I have no way of disabling. The sim works fine in another phone, and my other sim works fine in this phone. Tried all the usual remove and replace, reboot etc. but one run out of ideas. Currently on Digicel in St. Lucia. 

7
Tom
iD Mobile Employee
11 months ago
Ncraney
Newbie
NcraneyNewbie
posted in Device & Phone Support

sim not working

I’m getting absolutely fed up with this service my bills are up to date and I can not use the sim at all it goes to the automated voice saying I have a balance of £0.00 and I can’t set up DD this is a joke now I need the sim working 

7
Kash
iD Mobile Employee
1 year ago
Stan Cartwright
Rookie
Stan CartwrightRookie
asked in Device & Phone Support

can not get reception so can not receive pass code

I bought a new 4G phone as my 3G has poor reception.I need a nano sim card to fit the new phone, my existing sim is not compatable.I get poor reception and can not receive passwords and I forgot my password so I can not access chat.Any advice please how to get a new sim card?regards stan

7
Mohammed
iD Mobile Employee
1 year ago
S
Rookie
SpartacusRookie
asked in Device & Phone Support

where are my ear buds samsung a34 5g

Hi.I ordered my Samsung a45 before midnight on 25th April 2023 with the offer of free earbuds. I have not recieved them. Please help

7
Mohammed
iD Mobile Employee
11 months ago
Kirsty Marie
Rookie
Kirsty MarieRookie
asked in Device & Phone Support

remove adult content filtering

How do I remove it please? 

7
Tom
iD Mobile Employee
9 months ago
Tigz88
Newbie
Tigz88Newbie
asked in Device & Phone Support

error code 0

Why can't I send texts or ring other numbers? All I keep getting is error code 0. So frustrating. I'm all unlimited and haven't exceeded my cap so not sure what the problem is. I've taken the sim card out wiped it down and restarted the phone. Anyone know how to fix this?

7
Kash
iD Mobile Employee
11 months ago
A
Civilian
ANDREW HAYLOCKCivilian
asked in Device & Phone Support

I have switched to ID mobile but my old number is not showing even after PAC was done with vodaphone

Having switched to ID mobile my old number is still not showing up when dialling phone numbers or messaging, i have already sorted out the PAC code 

7
Tom
iD Mobile Employee
1 year ago
Al Kenny
Civilian
Al KennyCivilian
asked in Device & Phone Support

After number transfer, old phone receiving some, but not all texts.

I’ve recently transferred to id mobile from ee. Something is wrong with the text messagaing even after a couple of weeks. Some, buit not all my text messages, go to my old android phone. I can make and receive calls on my iphone, and send texts which are received, but some numbers only send texts to my old phone .What’s going on, and how do I fiux this?many thanksJames

7
Al Kenny
Civilian
1 year ago
C
Newbie
cspinner66Newbie
asked in Device & Phone Support

Phone call connection

When making calls... Either I can't hear other person or they can't hear me. Its a very broken line and you hear half a sentence. I don't have another phone to try sim in. This something that's had been ongoing for ages 

7
Tom
iD Mobile Employee
1 year ago
Marzena Miskiewicz
Newbie
Marzena MiskiewiczNewbie
asked in Device & Phone Support

People can't hear me when they ring me, when I ring them it's fine?

Hi, whenever i make a phonecall, people ant hear me, I rung again and usually it works fine. What do I do 

7
Tom
iD Mobile Employee
1 year ago
Gail Wallace
Rookie
Gail WallaceRookie
asked in Device & Phone Support

international

Hi I’m going to New York in March is there any type of bolt on I can buy to use my phone there for data and calls? 

7
Kash
iD Mobile Employee
1 year ago
Josh98
Civilian
Josh98Civilian
asked in Device & Phone Support

Probelms with Texts

Hi, I switched my old number to my iD sim. Everything seems to work fine however whenever I send a text it says that the message failed to deliver. However, the recipients have received the message and respond, which I can receive. Any ideas why the error message saying text failed to send would appear if the text has actually gone through successfully? This is on an iPhone 11.Thanks,Josh

7
Mohammed
iD Mobile Employee
10 months ago
Mark Welsh
Newbie
Mark WelshNewbie
asked in Device & Phone Support

why isnt my new SIM working yet?

Upgrade phone arrived yesterday with new SIM. I was advised to activate it and did so, but I still have no service 14 hours later  can someone help?

7
Kash
iD Mobile Employee
6 months ago
Riley01
Newbie
Riley01Newbie
posted in Device & Phone Support

very poor customer care beware

Like many I was attracted by the competitive price plans for I’d mobile, however I now wish I had never tried them.I ported my number to them last Monday morning and was told my number would port the next day by 6pm. It is now Friday evening and have spoken via chat several times they all say the problem is with their technical support and there is nothing they can do. I even managed to chat to a so called manager who told me there is nothing they can do.If you need your number for business or god forbid medical consultations or to access financial banks or apps, I urge you to think again. You will get no support or an inkling of when your problem might be solved, avoid!!

7
Kash
iD Mobile Employee
1 year ago
R
Newbie
roanbpNewbie
asked in Device & Phone Support

Number Switch and poor Signal

Hi There, I just swapped over to you from Vodaphone and submitted my PAC code, today is the day you said you would swap my number and it hasn't happened. I have looked at the community and can see this is a very common problem for people joining ID so can you please let me know what's happening as I need the number moved asap for work. I have also just been outside with three bars of 4g but not been able to even load a web page. The coverage map says I shouldn't have a problem indoors or outdoors in my area, is this the norm?

7
Kash
iD Mobile Employee
9 months ago
J
Newbie
JOBOYD74Newbie
asked in Device & Phone Support

Using allowence abroad

Hi I am really worried about going to Spain and calling home. I was under the impression that calls are from my monthly allowance. When I landed in Spain as soon as I put the phone on I had no data left??? What did I do wrong when I have an inclusive data.

7
Kash
iD Mobile Employee
6 months ago
J
Newbie
jaysonturnerNewbie
asked in Device & Phone Support

Found my lost iPhone but iD wont remove blacklist

Hey!I lost my iPhone 11 last summer, I reported it to iD mobile and they sent me replacement SIM card. The phone itself is my own purchased outright from Apple (I have proof of purchase with all the relevant serials etc).The phone was returned to me a few months later after being found. When I put my SIM card in I get no coverage, I ran an IMEI check to discover the phone is reported Lost/Stolen, which makes sense.I’ve since spoke to iD on live chat and they’re saying that they did not alter anything with the IMEI as the phone is my own and not part of my contract.I’m bit confused as to how else my phone could’ve been blacklisted other than via a carrier.I’ve not found much online about help from Apple with this, but going to pop to the Apple store this weekend.Can anyone offer any other help or advice? I don’t know how else the IMEI could’ve been blocked, unless mistakenly by iD.Cheers!Jayson  

7
Mohammed
iD Mobile Employee
1 year ago
U
Newbie
UGMENTALCASENewbie
asked in Device & Phone Support

VPN PPTP Doesnt work on mobile signal

Some time ago I asked about the VPN not working on the network. After various conversations and contact it's still isn't working and I'm almost certain it's something to do with ID mobile.If I'm away from my home and I'm connected to a WiFi, for example at the local cafe, I can connect to my VPN server at home. As soon as I turn my WiFi off and use my mobile signal it doesn't connect. WiFi back on and connected to the cafe connects fine. It must be ID mobile? I've tried messing about with different APN settings and nothing seems to work.

7
Tom
iD Mobile Employee
11 months ago
D
Newbie
Dirk_68Newbie
asked in Device & Phone Support

Calls going straight to voicemail

Hello all. Calls are going straight to my voicemail all of a sudden. I was expecting an NHS call yesterday that failed to come until they called my landline and informed me. I've since missed other calls too. I can make calls OK and I just found out I can receive calls if I switch on mobile data. Does this mean it's a problem in my area? I've taken out my sim and put it back. I've reset network, I've restarted phone, used airplane mode etc but still no calls. Can anyone help? Many thanks. 

7
Kash
iD Mobile Employee
1 year ago
S
Rookie
SteiffCollectorRookie
asked in Device & Phone Support

When will Motorola Edge 30 receive Android 13?

I appreciate that Android version releases can take a while to reach all qualifying devices, but it's a regular frustration when certain manufacturers hardly release any relevant information relating to upcoming or future releases of the Android operating system.Although Motorola have confirmed which of their devices will receive this update, the Motorola Edge 30 being one such device, they have to date not given any date when this update will be pushed out, why?These manufacturers are always keen to advertise their products, to produce sales, but the lack of relevant information relating to future security patches and Android updates is extremely disappointing!As such, despite liking my Motorola Edge 30, I will be very reluctant in moving to any other Motorola device in the future.

7
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
leegns85Newbie
asked in Device & Phone Support

My Sim has not been delivered

I ordered my SIM card on 29th of March and have had no notification that it has even been dispatched. I have checked my emails from ID Mobile, DPD and Currys. I would have expected some communication by now that it's at least been dispatched. 

7
Tom
iD Mobile Employee
1 year ago
Louise Smithson
Rookie
Louise SmithsonRookie
asked in Device & Phone Support

phone switches off

Hi I’ve had this phone not even a year 3 times now it’s crashed and I’ve had to do the restart which I’m one occasion worked the other had to put on charge and just hope it corrected itself. this is my only form of communication so when it happens it’s pretty stressful .how can I resolve this issue? 

7
Tom
iD Mobile Employee
11 months ago
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