Devices

Find out about the latest devices available and get any help you may need with your device settings

2076 Topics

G
Newbie
Gemma.1Newbie
asked in Device & Phone Support

network back on but issue making calls

Ive lacked network all day. This problem is now fixed. I can receive text messages etc and my phone now shows to have network However I can’t make or receive any calls and I can’t listen to my voicemailNo help from customer service live chat as it states they are too busy and also they close at 8pmAnyone in the same boat?

8
Tom
iD Mobile Employee
5 months ago
N
Rookie
NonnaPia23Rookie
asked in Device & Phone Support

Can't update from incorrect SIM-only deal to 24-month contact

Morning! I’ve been a customer for several years, with my recent 24-month contract coming to an end. I recently moved to a cheap SIM-only deal to tide me over until the Pixel 8 Pro announcement. However, it seems my intended 30-day SIM was erroneously processed as a 12 month contract, leaving me unable to upgrade with iD as intended (and take advantage of the preorder deal) An operative told me on Saturday it would be rolled back within 24 hours. This hasn’t happened. Now I’ve been told it could be a further 48 hours while the technical team look into it. Based on my recent experiences, I have little confidence this will happen.I’d really appreciate faster progress with this. I want to stay - and pay iD more money!

8
Tom
iD Mobile Employee
6 months ago
S
Rookie
SafaRookie
asked in Device & Phone Support

no internet conn

There is not internet connection about two days even contact customer service was not useful 

8
S
Rookie
10 months ago
B
Newbie
BethLeeNewbie
asked in Device & Phone Support

Dual SIM only allowing calls marked “business”

I recently switched from EE to iD and got a new iPhone 14 and I’m having huge problems which I think stem from the dual SIM.I don’t need two lines, but regardless, it’s only allowing me to make “business” calls and any number which isn’t already in my contacts I can’t call at all as it automatically selects those to call from the “primary” line and comes up as “call failed”.It’s driving me mad as this is a work phone and a lot of the numbers I call are not my contacts.I’ve spoken to Apple but they can’t help and told me it’s a network issue. Please help!

8
Mohammed
iD Mobile Employee
8 months ago
steveTu
Newbie
steveTuNewbie
asked in Device & Phone Support

Just had android update and SIM locked - need PUK

After an android update tonight, the phone refused to accept my pin (although it accepts the phone on the restart or shut down option) and after three attempts has locked my phone. Can you provide a PUK? Thanks.

8
Kash
iD Mobile Employee
6 months ago
Joanne Mitchell
Rookie
Joanne MitchellRookie
asked in Device & Phone Support

network

The signal is rubbish I am always on my mobile data I have never had a network that was so slow. 

8
Kash
iD Mobile Employee
7 months ago
M
Rookie
Matthew AndrewRookie
asked in Device & Phone Support

Not receiving Calls

 I have transferred my old number with the PAC from my previous supplier.I can make and receive calls no problem. But nobody can call Could someone check this issue??

8
Kash
iD Mobile Employee
7 months ago
E
Newbie
ElaineGumusNewbie
asked in Device & Phone Support

how do i find my ordernumber and reference codefor a trade in

Hi there. Phone for trade in posted 5/8/23. Post Office tracking shows delivered 8/8/23. Still no acknowledgement so I contacted currys and they are asking me for a reference number??? Where or how can I get this please?

8
Tom
iD Mobile Employee
8 months ago
Joanne Mitchell
Rookie
Joanne MitchellRookie
asked in Device & Phone Support

incoming calls

I'm having problems with incoming call. It's only started. Since I switch to ID mobile. I can hardly hear them on. It's all crackling and. Very quiet

8
Tom
iD Mobile Employee
8 months ago
E
Newbie
Ethan p 2015Newbie
posted in Device & Phone Support

Bill issue

I can’t read my bill it’s just letters and numbers 

8
Tom
iD Mobile Employee
3 months ago
N
Civilian
niamhmack.xCivilian
asked in Device & Phone Support

Roaming

I’ve went through all of the advice for how to make my roaming work while abroad and none of it has worked. I don’t understand what else I am meant to do. I’m alone abroad so need data available, if someone could get back to me asap with how to fix this issue it would be appreciated.

8
Tom
iD Mobile Employee
8 months ago
Victoria Williams
Newbie
Victoria WilliamsNewbie
asked in Device & Phone Support

My number has not ported. How can I get this urgently resolved?

My number has not ported. How can I get this urgently resolved? Thank you.

8
Kash
iD Mobile Employee
7 months ago
C
Newbie
CeliaKaNewbie
asked in Device & Phone Support

Sorry, your service does not allow access to this number“

HelloI’ve had a couple of issues where I’ve been cut off mid call with this message “Sorry, your service does not allow access to this number”. It happened once a few months ago when I was speaking to an emergency helpline (really not great) and it just happened again today and I was talking to a government agency (also not great timing). The only thing I can think of is I think they were both 0800 numbers. Is there an issue or setting around 0800 numbers in my account? I can see the other people have also had similar issues.

8
andewhite
Legend
3 months ago
L
Newbie
LJLNewbie
asked in Device & Phone Support

cannot make outgoing calls at all or use mobile data

I cannot make outgoing calls at all. I cannot access the internet (using mobile data).  I moved from EE on 1 Aug with an eSIM. Put actual physical SIM in today to see if that helped. It didn’t and now me eSIM has disappeared.  I have tried taking sim out, cleaning it and putting it back in.  I have tried turning phone off and on again (with and without sim). I have tried turning aeroplane mode off, waiting then putting it back on.  I have reset my entire phone. I have then reset network provider. Apparently I have good network coverage. Phone is an iPhone 13 mini, brand new from ID mobile. Moved from iPhone 12 mini.tried live chat and agent exited chat.  is there anything else I can try? Do I simply go to Curry’s buy a new phone and cancel my ID mobile contract and return this phone to Curry’s?  I’d rather just get this network issue sorted but reaching the end of my tether. 

8
Tom
iD Mobile Employee
8 months ago
Carol Matheson
Newbie
Carol MathesonNewbie
asked in Device & Phone Support

Required ACCESS to Network - TECHNICAL SUPPORT issue

ID mobile cannot connect me to their network. They send new SIM cards, activate those and same issue again. Network Unavailable. Sometimes it says you need to add money to your account to use service. I am on a monthly Contract - unlimited number of Calls and Texts. Cant make a single call. What am I paying for? I cant use the phone, I cant use the network.Customer Support only send new SIM cards and active them. This lasts a day. I need FIRST LINE TECHNICAL SUPPORT to investigate the issue. Get my phone able to access the ID Network.  I want to speak to a human being who can check and see if their are Flags etc on my account. and then to remove them so that I am able to make calls.  Thank you for your assistance in this matter.

8
Kash
iD Mobile Employee
7 months ago
Charley Jordan
Newbie
Charley JordanNewbie
asked in Device & Phone Support

phone not delivered

I ordered a Google pixel 7a on the 30th November I have received my contact through the post but no phone what do I do does this mean my phone will be delivered soon I've had no other email to keep me in the loop 

8
Kash
iD Mobile Employee
4 months ago
C
Newbie
clairew00Newbie
asked in Device & Phone Support

Having trouble transferring my old number over to ID with my PAC CODE

Hi, I’m really hoping someone can help me. I have my PAC code from my old network (still within 30 days) but each time I try to enter the information I get an error message telling me the information is wrong (it is not). I’ve tried on my phone, PC, and I also tried putting my surname in capitals as someone else suggested. Nothing is working.  Any help appreciated 

8
C
Newbie
7 months ago
willnobby
Newbie
willnobbyNewbie
asked in Device & Phone Support

Can't log onto my account and the forgotten password service isn't working.

I have just re-joined ID mobile and I can't log on to the app. When I try to register a new account it says that my account already exists (I have previously used ID mobile). However, when I try and log in it doesn't let me. When I have tried the forgotten password route, it keeps saying there is an error.Can someone from ID help me recitfy this issue so I can log into the app? I think potentially the service recognises my email but my account doesn't really exist anymore.

8
Kash
iD Mobile Employee
1 month ago
Luke Bestwick
Newbie
Luke BestwickNewbie
asked in Device & Phone Support

Damaged phone

Hi my phone has overheated 3 times now and I've gone back to curry's to have it fixed and everything they do it ends up overheating as soon as I open it up to reset it, I don't know what else to do other than ask for support 

8
Tom
iD Mobile Employee
4 months ago
Mia Anne
Newbie
Mia AnneNewbie
asked in Device & Phone Support

imessage and facetime not activating

My iMessage and FaceTime will not activate and keeps coming up with error- I HAVE TRIED THE FOLLOWING MULTIPLE TIMES! And doesn’t work!! SOMEONE HELP!1) Turn off iMessage (Settings > Messages)2) Restart your phone (by pressing and holding the on/off button)3) Tap Settings > Phone > My Number and confirm that it is correct. 4) If it is not correct, please enter the correct number5) Turn iMessage back to On (Settings > Messages)6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

8
Tom
iD Mobile Employee
4 months ago
Paul Higgins
Newbie
Paul HigginsNewbie
asked in Device & Phone Support

ID mobile number still being used after ID sent confirmation txt my old number has been transferred

I completed the pac and transfer requirements to move my old number across to my new ID account. I received my txt to say my number had been transferred and my old account was closed. However, after turning off my phone (30mins) and taking my sim out. My old number is not showing up. I’ve also been into settings to change my number manually but when I save it, it goes back to the ID mobile number….how can I gat my old number onto the phone?

8
Mohammed
iD Mobile Employee
9 months ago
F
Newbie
flomaneaNewbie
asked in Device & Phone Support

wifi calling not working

I using iphone 12 pro, wifi calling activated.  in my office, i have one line signal, so, very poor signal, i have connected  to the company wifi, all internet connection working well on wifi, no vpn or proxy. I can t call anymore, try make the call and nothing happen Someone else has called me , he told me that is ringing in his phone but my phone do not show any ring, no call on my phone

8
F
Newbie
5 months ago
R
Rookie
Rebecca TaylorRookie
asked in Device & Phone Support

samsung s23 ultra poor signal

Hi all, I have the Samsung galaxy s23 ultra and I am struggling with signal. WiFi calling is poor at home. I've checked the reception in area for ID and they are undergoing work on a mast which has been going on for a long while and no sign of when this will be completed. Any help would be really grateful as I am truly struggling. 

8
Kash
iD Mobile Employee
6 months ago
N
Newbie
Niyazi caparNewbie
asked in Device & Phone Support

roll over

I've run out of my data and I would like to start my next moth data .

8
Kash
iD Mobile Employee
5 months ago
S
Newbie
SpannermanNewbie
asked in Device & Phone Support

Broken charger port

Hi the charger port on my phone I got in December last year has snapped inside it and not charge now the phone is only 6 mouth old how do I go about getting it sorted under 12 month warranty thanks any1 that helps 

8
S
Newbie
10 months ago
Terms & Conditions
Why iD Mobile?