Devices

Find out about the latest devices available and get any help you may need with your device settings

2031 Topics

Richard Burton
Newbie
Richard BurtonNewbie
asked in Device & Phone Support

new handset

I already have a Sim only plan with an existing, non ID mobile phone.  If I want to add an ID handset to my plan what do I do with my current data sim? 

2
Kash
iD Mobile Employee
3 months ago
Y
Newbie
YozNewbie
asked in Device & Phone Support

i cant transfer my number as i dont have access to the transaction number

I've been into store and they couldn't give me the correct transaction number, they returned and re sold me my contract with the pac code put through the new contract. I just want to follow up with a member of your team and ensure the pac will be swapped

2
Kash
iD Mobile Employee
3 months ago
Dani Brooks
Newbie
Dani BrooksNewbie
posted in Device & Phone Support

sim card

Can I take out a 2nd sim

1
Kash
iD Mobile Employee
3 months ago
B
Newbie
benfvalNewbie
asked in Device & Phone Support

Can’t view bills on iD app or online

I am not able to view my bills either via the iD app on iPhone or through the safari browser. I am also unable to view my bills on the PC. In the app it says downloading and nothing happens, whilst on the PC and safari it simply opens a blank page. Has anyone else had this issue and how was it resolved?

3
andewhite
Legend
3 months ago
JadePar95
Newbie
JadePar95Newbie
asked in Device & Phone Support

how long does it take for iD to answer the phone?

I made a complaint after spending hours on iD chat, complaint reference 391400054 to receive an email asking me to call them, I’ve spent over two hours listening to ‘ we are sorry your still waiting, your call will be answered as soon as possible’ has anyone ever successfully got through!? 

4
Kash
iD Mobile Employee
3 months ago
C
Newbie
Christopher Lee WrightNewbie
posted in Device & Phone Support

blocked phone

I lost my original phone on holiday. I blocked the sim and phone over there.Came back to England,  got a replacement sim and got it activated,  the sim block was lifted.But the phone block is still in placeI can't use my phone outside the house Can you please help or the phone is useless to meIt is my new galaxy s22 . contract  upgade

1
Kash
iD Mobile Employee
3 months ago
Markos Rodriguez
Civilian
Markos RodriguezCivilian
posted in Device & Phone Support

marcos Rodriguez

Hello I was doing a new contract with u guys through ushwich  and I was wondering if I gonna be getting the offer of the doble store bc of the preorder? Many thanks 

1
Kash
iD Mobile Employee
3 months ago
Markos Rodriguez
Civilian
Markos RodriguezCivilian
posted in Device & Phone Support

marcos

Hello I was doing a contract with u guys for the preorder of the new samsung 24 ultra through uswhich and I was wondering if u guys are giving doble store on this comparador aswell ? Many thanks

1
Kash
iD Mobile Employee
3 months ago
Pushpa Kafle
Newbie
Pushpa KafleNewbie
asked in Device & Phone Support

my previous number has not switch

Summitted my pac code when brought the phone but after getting phone and sim, i have not received any message related to switching number. The system doesnot allow me to summit the PAC as it says PAC code is already used and switch is underway but didnot received any message related to switching number. I am unable to switch my old number.

4
Kash
iD Mobile Employee
3 months ago
S
Rookie
Swaitsy83Rookie
asked in Device & Phone Support

Can't receive one time passcodes

Hello all. I'll try and keep it short as this has been covered before. As the title says, since switching to ID I've been unable to receive OTP's/verification codes. Frustrating for a few reasons, but mainly because i can no longer access online banking through any apps. I've tried every online troubleshooter, no joy. They're all the same to be fair. I can send and receive sms messages without problem. I've raised this with ID through the live chat. I feel like I'm talking to a bot rather than an agent most of the time. Their rep seems to precede them. The problem has apparently been raised with the elusive technical team, but after having spent the last 4 months being asked repeatedly to wait 24-48 hours for feedback, which never comes, I thought I'd see if it would be quickly to get a solution here.  Cheers.

27
Kash
iD Mobile Employee
3 months ago
H
Newbie
hsdpacmodNewbie
asked in Device & Phone Support

How much RAM on upgrade phones

I see there is no mention of available RAM on the phones listed on the upgrade section? I’m looking for the Moto G84 5G. Its listed as 256GB Flash, but it doesn’t specify if it is the variant with 8 or 12GB RAM. Anyone know where I can find this info?

1
Kash
iD Mobile Employee
3 months ago
Tina Lucking
Civilian
Tina LuckingCivilian
asked in Device & Phone Support

Incoming call issue after number port

So I got a phone from you and transferred my old number over. I had a text saying the transfer was complete and everything else works except incoming calls. They still go to my old phone not the new one 

2
Kash
iD Mobile Employee
3 months ago
R
Civilian
ryltarhuneCivilian
asked in Device & Phone Support

new number, but i changed it via PAC to my old number - but my phone is still sending as the "new" number and its taking about 1 min per message.

new number, but i changed it via PAC to my old number - but my phone is still sending as the "new" number and its taking about 1 min per message.

12
Kash
iD Mobile Employee
3 months ago
J
Civilian
Johnrs1970Civilian
asked in Device & Phone Support

Samsung Galaxy Flip 4

Hi,A few years back I brought a flip 3 for my partner as a present from direct from Currys.  Within 6 months a crack formed in the crease. This was return and sorted, but sadly within about 9 months the same happened again.  As my partner really likes the phone I decided to buy the Flip 4 from ID Mobile as an upgrade hoping this issue might have been fixed by Samsung with the 4th iteration of the flip.  Sadly not and  8 month on the screen has issues again and bubbles forming on the protective film.1st question is how do I get this issues resolved and 2nd question is, my partner has lost faith in the Galaxy Flip and wants to know if this can be swapped for another non Flip/Fold Samsung phone with yourselves as she is really happy with the ID Mobile service. Many thanksJohn 

2
Kash
iD Mobile Employee
3 months ago
E
Civilian
EbilalCivilian
posted in Device & Phone Support

Bill paid but data not reset

HiI paid my bill yesterday however my data has not reset. I need my data for when I'm working

2
Kash
iD Mobile Employee
3 months ago
P
Novice
PixelsNovice
asked in Device & Phone Support

‘No Service’ Account Issue

Hello, My iPhone will not connect to mobile data; wherever I am, it says 'No Service'. This issue started about a month and a half ago.Since then, I have tried:Taking the SIM card in and out. Replacing the SIM card with a new one that you sent me, and activating it. Reseting the network settings on my iPhone. Turning Airplane Mode on and off. Restarting my phone. Turning off automatic network selection and selecting the iD network. I went to the Apple Store and they had a look, and confirmed that it was not an issue with the phone itself; all of the hardware and software tests proved fine. They tried my SIM card in another phone and it didn’t work. They tried another SIM card in my phone and it worked fine. The iD coverage checker said I had good coverage (and my other family members on iD have signal). My bills are paid. I have plenty of data left.Nothing has worked. Do you know what could be the matter? Many thanks for your help.iPhone Model: iPhone SE 2020iOS Version: 17.2.1 (Latest

28
Kash
iD Mobile Employee
3 months ago
P
Newbie
preedygoodNewbie
asked in Device & Phone Support

Not receiving incoming text or calls

Hi Swapped to iD mobile bringing my old number from giffgaff. (also new phone iPhone 12 to 15)Message received 11 am Monday 25th saying all swapped over.Since then I can call and text out okBut can’t receive calls or texts (plus won't connect my original number back to iMessage or FaceTime)I have turned off and on, reset network, turned off/on iMessage and FaceTime! Done full back up and re downloaded whole phone! Reboots and still not workingAnyone that can see information on the Port process and any issues from that side of things…Only other answer I see is wait 72 hours and it may sort itself.Its been ridiculous because I’ve missed doctors phone calls and can’t set anything up as everything needs to send a code to your mobile (which obviously isn’t receiving)Old/ interim number that came with the sim no longer works Basically just need to see if the Port has been completed properly but who or how can I get this looked at??Thanks  

10
Kash
iD Mobile Employee
3 months ago
H
Newbie
HoboNewbie
asked in Device & Phone Support

Illegible bills

My bills are illegible. There must be a fault with the ID system. I’ve only just took a contract out with ID, and my first two bills are just a load of symbols? Not a good start…

16
Kash
iD Mobile Employee
3 months ago
R
Rookie
roger123Rookie
asked in Device & Phone Support

Transfering phone number

A friend who has/had an Idmobile a/c changed to a sim only deal.(with ID mobile). Because he never followed the correct procedure he has been advised he cannot transfer his old phone number to the new sim. To me it’s seems a bit strange as ID mobile owns both phone numbers. Could someone comment and is it possible to talk to someone on the phone rather than online chat. (I think his old phone a/c has been cancelled ,but guess this could be reinstated ?)To add to his problems he cannot login to his gmail a/c as it requires 2 step verification using his old phone number (he decided to change  his password)

7
Kash
iD Mobile Employee
3 months ago
Jazmin D'Amato
Newbie
Jazmin D'AmatoNewbie
posted in Device & Phone Support

don’t understand my paper bill

Good evening  everytime I go and view my bill paperwork it’s all Gobbledygook only thing I understand is my name on it so after that I don’t understand anything else  Please can you help 

3
Kash
iD Mobile Employee
3 months ago
C
Newbie
ChickpeaCharlie32Newbie
asked in Device & Phone Support

Phone call cut off and "Sorry your phone does not allow access to this number"

I’ve been experiencing this issue for the last 24 hours.  It’s proving very difficult as I am trying to get through to the doctors for my father and have to hold for a long time and get cut off before I get to speak with them.  I have powered down my phone, but don’t know if it’s going to change anything.  From what others who have reported this problem have said, it won’t.What is the solution please? 

4
Kash
iD Mobile Employee
3 months ago
A
Newbie
archaaatNewbie
asked in Device & Phone Support

transfer number

Hi, I bought id mobile with iphone 15 in November. At that time it was told that my old number will be transferred to this sim but still it hasn’t been transferred. Last month I paid for both. Could you transfer this asap?and how can we talk with anyone of you?

4
Lauren
iD Mobile Employee
3 months ago
Lee Graham
Newbie
Lee GrahamNewbie
asked in Device & Phone Support

S24 ultra pre-order for exciting customers

My contracts just ran out the other day and I was waiting for the s24u to drop and I don't see any options for me to pre-order, when I login to my account I get taken to the upgrades page where the s24u isn't listed. The only option I get is to pre-order the phone as a new customer.I don't want to miss the free memory upgrade. 

3
Lauren
iD Mobile Employee
3 months ago
sadi
Civilian
sadiCivilian
posted in Device & Phone Support

order

Hi my order number is 131018424 it still says processing but I have not received anything yet when should I expect my order? because it was meant to be here today and nothing has shown up. 

2
Lauren
iD Mobile Employee
3 months ago
C
Newbie
ChriswaiteNewbie
asked in Device & Phone Support

no 5g and 1 bar signal

Hi i have no 5g yet again no phone signal either iv had a month or so of this happening iv missed some realy important calls will i be compensated on my bill for lack of service?

6
andewhite
Legend
3 months ago
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