Devices

Find out about the latest devices available and get any help you may need with your device settings

2066 Topics

L
Civilian
LobsterNextDoorCivilian
asked in Device & Phone Support

Phone not delivered - Unacceptable

Dpd has not delivered the mobile phone, just marked the delivery as missed. Didnt even attempt to ring the door bell. I’ve been stuck without a functioning phone for 2 weeks now, this is unacceptable.

1
Tom
iD Mobile Employee
3 months ago
Morgan Parker
Civilian
Morgan ParkerCivilian
asked in Device & Phone Support

PAC

My number was supposed to transfer yesterday advised this hadn't happened can you advise I sent you the PAC code when I took out the contract 

2
Tom
iD Mobile Employee
3 months ago
Luke Bestwick
Newbie
Luke BestwickNewbie
asked in Device & Phone Support

Damaged phone

Hi my phone has overheated 3 times now and I've gone back to curry's to have it fixed and everything they do it ends up overheating as soon as I open it up to reset it, I don't know what else to do other than ask for support 

8
Tom
iD Mobile Employee
3 months ago
Luke Bestwick
Newbie
Luke BestwickNewbie
asked in Device & Phone Support

My phone

Hi my phone has overheated 3 times now and I've gone back to curry's to have it fixed and everything they do it ends up overheating as soon as I open it up to reset it, I don't know what else to do other than ask for support 

1
Tom
iD Mobile Employee
3 months ago
Andrea Hitchins
Civilian
Andrea HitchinsCivilian
posted in Device & Phone Support

number transfer

Speak to a person 

1
Tom
iD Mobile Employee
3 months ago
D
Newbie
dgiatrosNewbie
asked in Device & Phone Support

cosmote greek network not working

Last two weeks the cosmote network in Greece not working for Id mobile, did they stop corporate?

1
Kash
iD Mobile Employee
4 months ago
Natalia Majka
Newbie
Natalia MajkaNewbie
posted in Device & Phone Support

cannot reser password as snapped sim

Hi I’m having problems logging into my id account. My sim had snapped yesterday I need a replacement, however I do not remember my password and the only way to rest it is through my number (which I now don’t have access to the sim so can’t). is there any chance I could get a change password link through my email. Or a new SIM card without having to logg into my account.

1
Kash
iD Mobile Employee
4 months ago
Ben Fitch
Newbie
Ben FitchNewbie
asked in Device & Phone Support

No 4g signal but coverage checker says should be excellent coverage. Only able to get 1 bar of signal on 3g. Do i need a new SIM?.

I cannot use mobile data anywhere with my phone, it just doesn’t work. I have an IPhone 11. Signal bar only shows 1 bar but coverage checker says in my post code 4g should be excellent. I can only receive 1 bar on 3G. Post code is CO6 2FD. WiFi off & mobile data on. No matter what I do, I cannot improve signal where ever I go to so unless I have WiFi I cannot use my phone data plan of which I’m paying for unlimited but this is currently useless. Please can anyone help? 

1
Kash
iD Mobile Employee
4 months ago
Wayneclarke
Newbie
WayneclarkeNewbie
asked in Device & Phone Support

password reset , wait 2 minuets

I keep trying to reset my password but I always get the wait 2 minuets to recieve a new reset code. This does not matter how long I wait or if I close and re open the app. 

2
Kash
iD Mobile Employee
4 months ago
K
Newbie
Kenners1977Newbie
asked in Device & Phone Support

Texting competitions

I was able to text competitions but can no longer do this.  I have set a cap and have premium turned on.  Please can you let me know what I need to do to sort this out? 

1
Kash
iD Mobile Employee
4 months ago
J
Newbie
JoejoewanNewbie
asked in Device & Phone Support

never let me login in app?

I am struggling about logging into id mobile app for 2 month. Can anyone help with it?Tried to find a way talk to id mobile stuff, but never succee! I can log in here, but not in the app?Can anyone tell me why?I  am really tried of it now. Thanks for whoever give me a way out. 

33
Tom
iD Mobile Employee
3 months ago
Eden W
Newbie
Eden WNewbie
asked in Device & Phone Support

Phone has reverted to original number

I recently used an e-sim whilst on holiday in America and when I came back to the UK, I removed the e-sim. My network immediately began working fine, but my phone number changed back to the original number at the beginning of my new contract. I had used a PAC code to keep my old phone number, which was working fine until the e-sim. I am now having trouble receiving some text messages. How can I re-instate the phone number that I want to use?

1
Kash
iD Mobile Employee
4 months ago
B
Newbie
Byron29Newbie
asked in Device & Phone Support

iPhone 11 hotspot not working/showing up on devices

Have tried all suggestions to try to get hotspot working….nothing so far has worked! Trying to use hotspot to connect NowTv and Amazon Fire but hotspot not showing up so cannot connect….any help/suggestions?

1
Kash
iD Mobile Employee
4 months ago
M
Newbie
Mmurray888Newbie
asked in Device & Phone Support

PAC CODE ISN’T WORKING

I’ve switched from O2 to ID mobile and I’m unable to change my old number to my new phone. I have entered my PAC code, old number and new number into the ID mobile PAC code system and it isn’t working. Every time it says there’s an error. I’m not sure why all the details are correct. I have also not selected a date. I have used the number starting with 4 also. Haven’t received a message to tell me switch is on the way.

1
Tom
iD Mobile Employee
4 months ago
Robbie Barton
Newbie
Robbie BartonNewbie
posted in Device & Phone Support

fraud

I have had a contract set up in my name and address, i have no knowledge of this and its also happened with the company Three also, this happened a couple months back but i just cancelled the direct debit not thinking anything of it but have now had a letter for a payment, the contract isnt mine i have not set it up

1
Tom
iD Mobile Employee
4 months ago
G
Newbie
Goldie791Newbie
posted in Device & Phone Support

mr

Phone

3
Tom
iD Mobile Employee
3 months ago
P
Newbie
paul73mtNewbie
asked in Device & Phone Support

data on but not working

Over the last couple of months I have had problems with my data. On my phone (iPhone) I have a full signal and the 5g or 4g showing but I am unable to use data. To get round this I have to turn the phone off and on and then it works. It doesn’t do it in just one place which would make me think a signal problem but could this be a sim problem?  

5
Tom
iD Mobile Employee
3 months ago
P
Newbie
PeterMIngsNewbie
asked in Device & Phone Support

My old phone number hasnt been transfered, I sent my PAC code and my account started on 20/12/23

I recently bought a new handset and sim card package and received both on 22/12/23.I included my PAC code details (VUK713106) when I placed my order online.My IDMobile account number is 13426250I have tried to change my phone number via my account page but have been unsuccessful as I have never received a transaction number.Can you help please?

1
Tom
iD Mobile Employee
4 months ago
T
Newbie
TimgearsNewbie
asked in Device & Phone Support

Switched from Sky (PAC Provided at purchase) - New iPhone

Hi Community, Moved old mobile number across to ID from Sky using PAC code, new iPhone and contract. Still have my old iPhone, but now have old Sky sim, and new ID sim. ID account dashboard is showing ported number 👍  Do i use the new sim or old sim?Old sim when in new phone is still showing Sky as the network provider.New sim is showing ID as the provider, but we are unable to take calls.  

1
Tom
iD Mobile Employee
4 months ago
Ieuan
Newbie
IeuanNewbie
asked in Device & Phone Support

i ordered a sim card a while ago and it still hasn't arrived

i ordered a sim card a while ago and it still hasn't arrived 

5
Tom
iD Mobile Employee
4 months ago
Emma Kearney
Civilian
Emma KearneyCivilian
posted in Device & Phone Support

just joined id and my number hasnt switched to sim yet also cant create an ccount on the app

Hi I took out a new contract with ID and In currys they got my pac code to swap my number over, it's not happened yet and wondered when it would. Also I'm trying to set up an account on the app and it isn't sending a code so I can do it 

1
Tom
iD Mobile Employee
4 months ago
W
Newbie
Waqas Ul MananNewbie
posted in Device & Phone Support

i try multiple times to set that deal unable to do

Hi i found ID mobil gives you amazing deal Samsung S22 128Gb £20 per month. I can not go through pay by card due to address.Stevenage we bought that house we moved here 4months ago. Stevenage we were living as rental property we lived there 1 year 4months.Stevenage I lived 3 year and 8 months with my relatives.please help me even before when I try to contact you I received an email but I can’t go through    

3
Kash
iD Mobile Employee
4 months ago
Michael Henderson
Newbie
Michael HendersonNewbie
asked in Device & Phone Support

transaction number

I don’t have any transaction numbers. And nothing beginning with a 4. I have my PAC code. Just joined ID but desperate to change back to old number. Any ideas please. 

9
Tom
iD Mobile Employee
3 months ago
G
Newbie
Goldie791Newbie
posted in Device & Phone Support

change my phone

Change my phone

2
Tom
iD Mobile Employee
4 months ago
Jane Thompson
Newbie
Jane ThompsonNewbie
asked in Device & Phone Support

Why do I keep breaking up when I'm calling someone

When I'm calling people I keep breaking up so they can't hear me. Why is this hasp often?

1
Tom
iD Mobile Employee
4 months ago
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