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2056 Topics

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RogerBNewbie

asked in Device & Phone Support

Find my account

I have looked around on here but I cannot see a similar topic, so I have started this one with apologies if this has been covered elsewhere.Both my partner and I have ID accounts. He is not technically minded so I set them both up and they are both paid from the same bank account. We wish to review his account but cannot access it. The login on the app recognises me [Face ID or Touch ID] and takes me to my account but I cannot get to his.Any idea how I can access the other account please?Many thanksRoger

selenamarina28Civilian

asked in Device & Phone Support

Phone line breaks up when I make the call

Hello,Whenever I make a call to someone, they always say that the line is breaking, although I always have full signal. I can always hear them fine and this never happened until I switched to ID mobile. Additionally, when they call me first, the line doesn't break on their end.I’ve tried contacting the live chat but it always closes when I get about 2 minutes from connecting to an agent.

Danny KeaneNewbie

asked in Device & Phone Support

Faulty phone (under 6 months old)

Hi, My iPhone 12 pro is not connecting to either Wi-Fi or data. No page will load.It says it is connected, but no page requiring internet will load.Other gadgets in the household are working via the Wi-Fi.The phone is just over 5 months old. It had a few 'jittery' moments after buying it (literally the day of, and onwards).I knew i should have taken it in to be replaced, but i was new moving to London, and really needed my phone for work - the 14 days flew by, and i didn't have chance to get into the store i bought it from. The complicated part of all of this is that i am now in Mexico for 6 months.Is there anything that can be done to help get me back on track with this phone/have it fixed, in the position i am in? P.s, i have a Mexican sim card with a data package. This is the data i am referring to when i say Wi-Fi & data not working. Any assistance appreciated.Danny

brethertonjNewbie

asked in Device & Phone Support

How do I unlock my Smartphone to use a US SIM while I am on Holiday in the USA?

How do I unlock my Smartphone to use a US SIM while I am on Holiday in the USA?Do I need a code from ID Mobile to unlock it?Will I need to make any changes to make the US SIM work?Will I need to make any changes when I return to the UK and re-insert my UK ID Mobile SIM?Do I risk losing any data/information by switching to the US SIM - i.e. will everything I had before I switched in the US SIM still be there when I re-insert my ID Mobile SIM?

Larry_81592Newbie

asked in Device & Phone Support

Sim support for new phone

Changing my phone to the Xiaomi redmi 9T 5G - will my current ID Mobile sim function in this device as it is not in the support list but then neither is my current Samsung Galaxy Note 4 which has had no issues on ID network ?

Sue SullivanNewbie

asked in Device & Phone Support

why can't you talk to someone to sort out these problems

I need to talk to a real person about my direct debit and my phone number. I am beginning to wish I had never come away from O2. At least you had customer services to call

Ben VandepeerCivilian

asked in Device & Phone Support

PAC "something went wrong"

I have all the info to process my PAC and switch to my old number, when clicking enter I get "something went wrong" I've double checked my information is correct. What are my options s when this happens?

Stuart CraineNewbie

asked in Device & Phone Support

Ending contract

I took out a phone/data contract with ID on 30 December. Had I known it was impossible to speak to someone regarding issues moving my existing number over to them I wouldn’t have taken out the contract.The number should have been moved on 4 January. And to add insult to injury even the live chat link doesn't work.

philipbakerNewbie

asked in Device & Phone Support

I tried to call a french landline today using my id sim only monthly account.

I tried to call a French landline number today using my id sim monthly account. I have over 1100 minutes available to me but I received an automated message stating that I had reached my limit. Has id changed their eu calling and roaming deal?

dansusNewbie

asked in Device & Phone Support

Wifi on Tube

Would this method of connecting to Three Wifi on the tube work with ID sim? ( it works with other Three mvno’s) 1. Go to your Wi-Fi settings.2. Select the Three_WIFI SSID to open the configuration screen. Find the "EAP method" 3. Choose AKA from the list.4.Click on the connect button. Grateful if someone could test it, and report back. Ta.

AlSherrenNewbie

asked in Device & Phone Support

Cannot send mms messages

Re-posting this topic because you decided to archive my last question and I can’t respond to it.Unable to send mms picture messages on Saumsung S8 edge.APN set to iD:MMSC: https://mms.um.idmobie.co.uk:10021/mmscMultimedia message port: 8799MCC: 234MNC: 20APN protocol: IPv4APN roaming protocol: IPv4

Rick B WilliamsNewbie

asked in Device & Phone Support

Stolen phone queries

Good Morning.I've had my phone stolen last night.I've blocked the phone and sim.What happens in regard to my bill?Can I do something where I'd only pay up till last night?Also if I purchase a new phone from id, can I use that number that's blocked and carry it over to the newm phone?Thanks

Justine HaywardNewbie

asked in Device & Phone Support

No services

No services available

posted in Device & Phone Support

Order

I recently placed an order of Carphone warehouse and i was sent an email that said my order was confirmed however the next day i received another one which said ID mobile had accepted my order but not for the specific handset and tariff i chose and that i would be contacted soon ,i haven’t been contacted yet and i’m unsure of what this means and how i can get this fixed.

Ellen BlairNewbie

asked in Device & Phone Support

PAC code not submitting

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

Charlie WattsNewbie

asked in Device & Phone Support

roaming in tenerife

I cannot use data in Tenerife. I have roaming on and the 3G symbol next to the signal bars just keeps flashing off and back on. I have tried resetting all data settings but does not work at all

KeiraatkinsonNewbie

asked in Device & Phone Support

how do I get proof of usage and barring

Hello, How do I get a proof of usage and barring as I need it for my phone insurance

Val666Newbie

asked in Device & Phone Support

Iphone 6 new sim

Couple of issues..1)Receive my new sim card in super quick time - Thank you - but I've no idea what the Id mobile phone number associated to it is.Not received a Welcome email / letter. No phone number on sim or the card it was in.Nothing in the green envelope that all came in.I DO have the stupidly long (19 digit) number on the placement card the sim was on / order ref number / transaction number / originator identification number and reference number … just no mobile number :-(2)Whilst everything I've seen - several times now / on several different pages - indicates that the sim is issued “activate”… I'm getting “SIM not supported” from the iphone 6. It actually states “The SIM card you currently have installed in this iPhone is from a network provider that is not supported under the activation policy assigned by the activation server. This is not a hardware issue with the iPhone… blah, blah...”Anyone any ideas? Ta Val

Emma BevanNewbie

posted in Device & Phone Support

leaving

Hi, Once my contract comes to an end in October I do not wish to continue or engage into another contract.Thank you RegardsEmma

Samuel ChesneyNewbie

asked in Device & Phone Support

change upgraded phone

I have recently upgraded my phone but have realised that the phone isn't right for me and was wondering if it is at all possible to exchange this one for another one in any way? If it is that's amazing if not totally fine too! Thank you, Sam chesney.

Anna WattNewbie

asked in Device & Phone Support

order update

I ordered a phone on 12th February and payment has been taken for the handset. The order status is still processing as the phone is out of stock and as I do not have an IDmobile number I cannot get an update as to when this order will be fulfilled. Any advice on how I can find out what’s happening would be appreciated.Thanks Anna

StueyJNewbie

asked in Device & Phone Support

SIM card isn’t working in my cellular iPad?

I bought a SIM card after I was told it would work in my iPad but it doesn’t. Any ideas?

barber5spamNewbie

asked in Device & Phone Support

No 5G on Realme GT2 pro

This has been asked before, but the thread stopped months ago. I bought a new phone with 5G. A Realme GT2 pro. It’s a phone that’s been around for a while. No option for 5G on ID mobile as far as I can see. other networks seem to support this phone including giffgaff etc. Why are ID mobile so far behind.?

Mel JonesRookie

asked in Device & Phone Support

Phone keeps cutting out! Not happy and want to cancel contract

Fed up of not being able to speak to anyone. Keep losing people in mid conversation. Really not happy when I am trying to speak to medical professionals!

asked in Device & Phone Support

No Switching Transaction Number or welcome email

HI, I just got my PAC code from my previous provider but unfortunately I never received a Welcome to iD email so there is no transaction number. (it wasn't in my spam either, I checked every day for 7 days in a row.) I called the 3rd party who sold the contract and got a 9 digit number but the portal says the details are wrong. So I am now sure they gave me the wrong number. How can I get my welcome email resent please?Also, why can't we find the transaction number on our online portal? Would make sense to have it there. It’s not even on my invoice, although it says it should be there. Thanks

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